HVAC reviews in Lubbock, Texas

Jeff did a great job. He fixed the problem with the AC. Very competent and timely in their service. Also, thank you to your office personnel, Kenzie & Joe. They were very knowledgeable and helpful regarding the business!

Added review: plumbing issue
I called again with new issue. My hot water heater was leaking at the recirculating line . Pauline set me up for the next day. Dillon arrived before 8 a.m. and fixed the problem! Thank you to these two great people and Sinclair ! 5 more stars!

One of their tech fixed my church's ac. He parked in the middle of the road. I got a scratch on my car because I chose to drive through bushes instead of his truck. I confronted him and he was rude. I called his boss who told me the incident was my fault. Horrible company that hires horrible, lazy, entitled people

The worker check on everything an waa very handsome a sweet an I thank him checking my heater too make sure it was working right! He found the heat was to high power an lower it.

Plumbing issue addressed successfully, quickly, and in a personable manner. We had used another company for years and were distressed they sold their business, but Sinclair has won us over! Good service, company, and people.

The actual best! Zack is just the most patient and knowledgeable. Even went above and beyond to help me identify the problem when it ended up not being plumbing related at all!! We will continue calling Sinclair for all our plumbing needs in the future!

Great service as always. Prompt and informative servicing. They were able to replace our water heater asap and were generous and knowledgeable about servicing and potential upgrades for the future.

Amazing responsive service! Sinclair was replacing my water heater 15 minutes after my call! Plus $300 cheaper than Home Depot! Courteous service! 😊❤️

Prompt service. The technician “Kent”, was superb. Knowledgeable and very respectful. Also worked fast!!!
Thanks for a job well done!!!

All I can say is phenomenal. Sinclair has to be one of the most hospitable, courteous, attentive, and genuine local heating and cooling companies I’ve ever worked with.

I was in need of a new HVAC system, and not only were the available options explained clearly—including details about a service plan—but the team also went above and beyond by working with my home warranty. Those small touches and attention to detail truly meant a lot.

At no point did I feel like just another sale—I was treated with respect, care, and professionalism. Every part of the process, including the paperwork, was thoroughly explained. Follow-up calls were prompt, and every person I interacted with was helpful and kind.

Thank you for making a potentially stressful time much easier and more manageable. Sinclair has earned a customer for life. I truly appreciate everything—thank you again!

I used sinclairs when I rented in lubbock, so they were the first I thought of to fix a botched hvac install. After multiple calls of leaking unit, after they supposedly added and fixed what the other company didnt do. Here I am today with the same issue. The last time they came out due to multiple calls different technicans and messed up cieling due to water leaks the tech said the water pump was free. Bills later and disputing this for over 6 months the company said I needed to pay it and I did not. They canceled my payed service agreement and refused to come out. Today another company came out and is fixing what they did not do and fixing this big leak. So not only did they say Sinclair should've installed another air intake that the 1 they did and the one they did can't be closed without tape... when I mentioned this the tech said we'll use 1 inch vs the 2 inch they were supposed to install. Anyways. Sinclairs when I called last night about the issue after hrs did not return my call as they use to after hours and instead called me today saying the work they did a yr ago warrenty expired and because of the unresolved pump price they can't come out. So not only did I spend 3400 for work, I have a messed up cieling they did not fix, membership for service checks I paid for canceled due to their issues and another technician fixing the issue sinclairs couldnt. Today not only did another company fix what they lacked also let me know that there is "particulants in the system" sinclairs was the last to recharge the unit and raised the unit fan up it was supposed to been changed but wasnt.In the past I would recommend sinclairs after all this i expected more and all i got was several calls, loss of money, and issues with our system i didnt have prior to calling them.

We discovered the leak from our Hot Water Heater. Called Sinclair immediately! 15 minutes later they were at my home replacing the water heater! Best price in town! $300 less the Home Depot! So courtesy and knowledgeable! Sinclair is Outstanding 😊❤️

Service was fast and excellent. They were very polite and knew what to do immediately! It is a blessing to do business with a company that treats the customer with care and respect. You will be glad you use this company!

Jeff and his helper instantly found what the problem was and took the steps necessary to fix it and then they made sure to clean up the excess water and told me to leave the fan running and it would help finish drying up the residue water. They were respectful and very knowledgeable of the problem and they fixed it in a very professional way. I would recommend them to anyone who needs their looked at because they will get it done..

Very happy with the visit from Sinclair Plumbing. My technician was great. He listened to me and explained my options completely. I knew up front what my charges were. Of course those charges could have changed if I chose a much more complicated repair. Will definitely call them again for future repairs.

The techs that came over introduced themselves and I had been sent a photo of one of them. They were professional and courteous and efficient. I would use Sinclair again.

Wonderful experience! Our technician Benjamin responded really quickly and got our problem fixed much faster than anticipated. Every person we have dealt with there was a joy to work with! Highly recommend!

We had a great experience with Sinclair heating & Cooling. Great communication, very quick service, and the system works great now! We signed up for their maintenance program, at a very reasonable rate! We highly recommend this company!!

I’ve had a handful of other plumbers come to my house and fail to diagnose my plumbing issue. They cut corners, collected an hour of labor, and failed to resolve the problem. Today I had some guys from Sinclair come out and get the job done. They took the time and had the attention to detail needed to find the root of the issue, and resolve it. I highly recommend calling Sinclair first if you’ve got an issue. They’re pricy, but effective.

Thankful for hot water on Thanksgiving Day. Had a water heater go out Wednesday at 4pm preparing for family and friends in the morning. Sinclair had one exchanged and us with hot water within a couple of hours. Aaron was diligent, competent and professional. Thanks for your sense of urgency in our “crisis” 😀

Randy Phariss

Would not recommend. Nothing was done. Was told after service call that I would get email to approve my quote for the part I needed which was going to be about a thousand dollars. Kept checking for email later that evening and again the next morning. Had to call office and told them that I was still waiting for email from them. She said she would send to me while we were on phone and I did receive it then but was told that she didn't know when they could get me on schedule because when the service guy left my house that afternoon they were actually already booked for the next day. He told me that he was pretty sure he would be back the next day to do the install pending my approval which never came until I ended up calling the next day. They had asked for my credit card prior to them coming out. Now I know why so they did. They didn't waste any time charging my card..

Kent Cooper, the service technician, was very professional and courteous. Performed my heating/cooling system checkup and informed me that the electronic filter unit filters were way out of date. I no longer have a need for them and requested that he remove them and he did as requested. I had just a month ago replaced all the air filter elements, so he took the sizes and numbers of filters and will replace them the next checkup in June. He performed an excellent service.