Reviews of local pros in Lubbock, Texas

Joe O. braved coming to my house in the snow and fixing my heater. It was freezing in my house and he had it fixed quickly. He was courteous and really knew his stuff. Thank you so much!

Had a great experience with BTAC as a first time customer. We needed a leak repaired and quickly because we could not get the shutoff valve turned off so we had to turn off the main. They were able to come the same day and get us set up. Was a little surprised by the cost, but plumbing is usually not cheap.

They were fast, professional and extremely knowledgeable. I called because my AC wasn’t functioning properly and they showed up less than 20mins later to fix it. Great job! And great service!

Shout out to Louis the technician who installed the new thermostat for us! Very professional, trouble shot the system to determine if a new thermostat was needed, installed very quickly, then checked system to make sure we had no other issues (fault codes).
I know this is a simple job for good technicians, but I like to recognize the good work when it’s done right.
Highly recommend BTAC.

The two professionals who worked at our home today were most helpful, straightforwardly honest, and genuinely friendly. The final bill was exactly in line with their estimate. They worked diligently and accomplished all of the projects that we had requested done in a timely manner. They went above and beyond, as some of the repairs were more difficult than anticipated. I highly recommend this company

I have never left a review on anything in my life but this is just not fair. My parents work very hard for their money for these huge companies to just keep taking like its nothing.
We are a restaurant business here in Lubbock that has paid them more the $16,000 (we have receipts) for them to fix our vent hood at one of our location and they have fixed NOTHING. They replaced 2 fans and did some work on a cover and fixed nothing. The heat inside the kitchen is unbearable in the summer. The vent hood sucks nothing up not even a piece of paper. They put the blame on us for "not maintaining it" even though we are in rotation to maintain every 2-3 months (which is the recommended maintenance). We hired a certified vent hood CLEANING company and they have shown more knowledge of what could be the problem then they.
The problem remains and now they are blaming it on the AC unit (which is new). We have been dealing with this for more the 2 years, have called BTAC multiple times and they always send someone that has no idea of what the problem is go up there to "fix" something charge $200 per hour for the problem to remain. I chose to call this company because they were the "best" in town and we didn't mind paying as long as it got fixed, worst mistake ever. At this point we could of just bought a whole new system.

We had a leaking water pipe in our laundry room wall. I called them during their normal business hours at 730AM, they said someone would be out that afternoon. They called back in 30 minutes at 8AM and had everything repaired and completed by 1030AM. Great work, as always! We are happy to use BTAC for our plumbing needs!

They were very quick to get someone over which I greatly appreciated, however; the technician came and left without fixing our heater issue. They wanted to charge us the full amount to come back again. I had high hopes with all the great reviews.

I’ve also never left a review but this was bad enough I’m going to. It was a 5 month process from start to finish… they never finished. In 5 months they came 3 times to try and finish the outside duct work.. I finally just told them to leave and not to come back again. I had to just hire another company to come finish their job because BTAC just couldn’t do it.

I am so thankful for BTAC and the guys they sent out to repair a major hot and cold water leak under our slab. They knew what they were doing, and were very professional and polite, and I might add compassionate. They are an asset to the company!

Had to call on a Saturday for after hour service. Robby with BTAC contacted us quickly and was at our home shortly there after. He was very professional and quite pleasant. He had the issue fixed within an hour of me calling. We are very pleased with the work and will definitely being using them in the future. Their after hour cost is a little higher (very little) than some other companies we called in town, but well worth it for the service you receive, the professionalism of their employees and the time you will save.

Kaylan and his team did a fantastic job installing my moms ac unit

We had a great experience with Bruce Thornton AC. Luis was an amazing technician, and took care of everything promptly. He even came back the next day and took care of another little issue for no extra charge. I would recommend this company to anyone having AC issues in the Lubbock area!

We had gotten 5 estimates to replace our AC and Michael at BTAC came out the cheapest! They got us scheduled within a few days to replace it and not only that Jesse and Kaylon were amazing and got it installed quickly!

I appreciated their detailed record keeping, which helped in determining warranty information. They promptly responded to the issue I was having and quickly made the repairs. Customer service and satisfaction are definitely a priority with them.

Great Customer Service from start to finish. From getting pre approved by Brian which he was great and helpful in making the process smooth he took care of me throughout. Then on the day of installation showed up 20 minutes early which was a plus. The gentleman that did the installation were fantastic and knowledgeable and helpful and very friendly. Ivan, Michael, Esai, and Gabriel were great. Ivan was awesome he worked very hard and got the job done. They were all great thanks for everything! I highly recommend them!

Had a service call in Post, TX at Allsups. Tony came out quickly and efficiently. And he was very respectful and did an excellent job. I will definitely be calling BTAC for all my residential plumbing and A/C needs. I recommend anyone in Post to give them a call.

BTAC has been amazing!
Any time I have an issue in the restaurant I work at, BTAC has been there.
Josh, David and the technicians have all been so helpful, timely and thorough with each and every job they have done for us. Josh and David will come by the restaurant just to follow up with any work that has been done, or even just to say hi! Their customer service is above and beyond. Their technicians do such an amazing job that I have even discussed getting them to do some major work on my own home. Thank you to Josh, David and their team for all you do!
Had to add a side note: A huge shout out to Adam and Jerry on all their hard work and taking care of our restaurant. Adam & Jerry have been here each and everytime we have needed them. They troubleshoot problems, get parts ordered and get issues fixed quickly and accurately.

BTAC does a great job. They are always so courteous on the phone, timely with appointments and Jeremy is the nicest technician ever.

BTAC took me on as a customer and took care of me and only a few days. They did what they said they would do and did a good job. Jeremy was the technician they sent and he was a very professional The whole time and didn’t spend any extra time doing what he had to do. I was very happy with my experience with BTAC.

My go to guys when getting custom metal built! George always takes care of us!