Reviews of local pros in Lubbock, Texas

We had a wonderful experience with BTAC. Our technician (John C) went above and beyond to help us with our AC. He was hard working, honest, and friendly! I can’t say enough about him and how awesome he was! Thanks John!

I’m never surprised when any Bruce Thorton employee. These guys care bout what they do and how they do it. Today Joe Benitez met me at the counter and was ready to help. What’s remarkable was he left his office to help me and he’s an office guy. He repaired my a/c and took care of me like kin folk. Joe didn’t have to help,, he has guys to do that for him yet my concern became his concern.
I’ve not seen service like this often but when I call BTAC I’ve come to expect it for no other reason than it’s just in their DNA. Professionals lending a hand in a more than friendly way like family. Thank you Joe… a Professional and now a friend. God bless this Company. They’ve never let me down

Jeremy came out to check on our AC. Turned out to be a water pan trigger issue. He was very informative and walked me through what he was doing and why. And now I know what to look out for. BTAC is lucky to have him.

Matt H and Mark B were both extremely helpful in replacing my daughter’s split HVAC unit. She depends on remote access and this new one even empowers her with voice control to operate her unit and make environmental adjustments. Don't take the little things for granted, because you might not have them someday.

Customer service and installation were exemplary. A+++

Jeremy at BTAC was amazing! Our AC started blowing warm air at 9:30pm on a Tuesday and he was here within 15 minutes and had our unit up and running 10 minutes later. We will definitely be using BTAC for any future needs.

I’d like to share some feedback about Jeff Davis. I’m incredibly grateful that he came out to evaluate the plumbing system in my home. He’s one of the most honest technicians I’ve encountered in Lubbock, and I truly appreciate his integrity. I recommend him to any plumbing work.

Michael and BTAC did a great job in getting our systems set up in our new grooming salon. Michael worked closely with us from beginning to end. Much appreciated!

Sinclair has always been very responsive whenever we have any AC/HV problems. Brandon Taylor and Maverick are both excellent technicians. I would highly recommend Sinclair.

These guys always do a great job. I’ve got their comfort plan which is really economical and gives them a chance to look over your system preventively in the spring and fall before the major temperature extremes and prevents costly repairs. They’re friendly, on time, and very knowledgeable about their trade. I’d highly recommend Sinclair for any heating and plumbing needs!

Sinclair is the best. If you need a new heating or cooling unit they will fix you up . Their service and repair is very reliable, any little thing that needs tweaking they listen and resolve the issue. Would highly recommend!!!

I recently had a 5-ton air conditioner installed at my home by this fantastic local company, and I couldn't be more pleased with the service provided. From the outset, Jonathan was a true professional. He thoroughly explained the entire process from start to finish, detailing what I could expect at every step. His clear explanations eased any concerns I had, making me feel completely at ease with the project. He was also incredibly flexible, accommodating my busy schedule seamlessly. His follow-up on any concerns I had was prompt and reassuring.

I also want to give an honorable mention to Brandon, who performed a thorough post-installation check on the equipment. He took the time to explain all the new features of the unit and made sure everything was functioning perfectly before he left.

The level of care and expertise shown by both Jonathan and Brandon was exceptional. I highly recommend their services to anyone looking to have air conditioning installed. You can expect professionalism, expertise, and great customer satisfaction.

The Sinclair Tech's are very pleasant and professional gentlemen. Sinclair’s group are usually very close to the time of the appointment time. They get in do their job and answer questions for the customer with out pushing for extra sale items or for extra jobs to be done. I have had several here for maintenance work and all have been great.

Our experience with Sinclair was positive and they did a great job!

...our a/c went out and a tech showed up the same day which was awesome, after a bit the tech told us that our compressor was bad and it needed to be replaced, a while later he informed us that they had one in stock, i called the office before they closed and was informed that the tech would be back monday afternoon and install the compressor, monday morning... i called the office to get some information for our home warranty company and was told that they don't have a compressor AND they don't know when they would get one, then i asked if the tech could come to our house and take some pictures for the home warranty company and the the response was "we don't work with home warranty companies", i told her i was working with them, all i was asking for was 5 minutes of the tech's time to take the pictures and then i was informed that he couldn't come out until late afternoon or the next day....again i asked for just 5 minutes of the tech's time and i got, "we don't work with home warranty companies, and when he comes out there will be a service charge", i was switched over to i guess the office manager and got the same response, i cancelled with them and found a company who came out quickly, told us the problem and guess what...they have the compressor and are installing it the next morning AND they helped me with all the information for my home warranty company....wouldn't use these folks if they were the only company in lubbock...

My air duct is fixed after two years. I had been getting quotes around town. Then, life happened. By the time I started back looking for someone to do the job I found Sinclair. I was able to get an estimate. Think on it then I called them out to do the job. Sinclair's staff was friendly, they are affordable and they care. They've made a customer of me for life. 😃

They are always very responsive and detailed and we really appreciate that they send you the information about the technician is coming to our house.

Sinclair was very helpful in setting up an appointment to fit my schedule. The technician was expert in his diagnosis and his work. I will gladly call them again for work I might need done!

Great service!!! Super quick service and super friendly staff! Replaced my water heater under 24 hours of booking!

I have used Sinclair for a long time (about 20 years) for maintaining the air conditioning system and the plumbing (plumbing for the last few years) at a rental property in Lubbock County. I have always found them to be honest, capable, and communicative. As an absentee owner I appreciate a vendor I know I can rely on.

The call taker I spoke with was very kind and responsive to what I had going on with my unit. Technician that showed up was kind and took care of business immediately.

A/C went out yesterday. I called Sinclair this morning and they had Jeff come out around 2:00 pm. He diagnosed the issue within a couple of minutes. He had the part in his truck and he was finished in less than an hour! Jeff was fantastic! Yes, the service fee was high but I couldn’t wait for my home warranty company to get someone to come out. My wife and I are both 65, plus I have a grandson with a heart condition so health wise the money was worth it.