Reviews of local pros in Lubbock, Texas

Outstanding service from the first call to Comfort Masters, to the successfully completed heating and plumbing issues!!
Darius Ware, the HVAC Technician, was very polite and knowledgeable. He walked me through the process of what the issue was and how he fixed it in a very understandable manner. Very professional and friendly.
Tannin Logsdon, the Plumbing Technician, was also so polite and knowledgeable. He kept me informed about what he was doing. He was also very friendly and professional.
Comfort Masters will be my go to from now on for any plumbing, air conditioning, or heating repair needs. So very thankful to have found them!!!!!

Comfort Masters just got a new loyal customer! The entire experience was top notch… Sammie was so friendly and professional and most importantly… honest! I felt like my well-being mattered and there was no hard sell like some of the “other folks” in town. Just figured out what I needed, explained it to me in language I could understand, and answered all my questions with the patience of a saint. Outstanding service!!

Comfort Masters are my people. They have replaced water heaters, HVAC systems, fixed leaks, added new shower and sink fixtures, installed a toilet and double-checked installation of a dishwasher that someone else installed. I have never been disappointed with the service or the price. They are always professional and I would definitely recommend them.

Comfort Masters has saved our bacon more times than I can count, and today was no exception.

Our water heater was actively leaking and getting worse by the hour. Our home warranty company had assigned us to their only network provider in Lubbock, who couldn't come until Monday. Facing a worsening leak threatening our furnace and surrounding cabinetry on a Friday afternoon, I called Comfort Masters as a last resort.

Despite being fully booked, they fit us in. A technician called at 2:46 PM to say he was 7 minutes away. He arrived, immediately diagnosed the problem, went and picked up a new water heater, and had everything fully installed and heating water by 4:45 PM. On a Friday. When they were already booked solid.

This is not the first time Comfort Masters has come through for us when we needed them most. Time and time again they show up with a smile, friendly faces, and the kind of knowledgeable, professional service that is genuinely hard to find. Their technicians clearly know their craft and take pride in their work.

If you're in Lubbock and need HVAC or plumbing work done right, by people who actually care about their customers, look no further. Comfort Masters is the real deal. We are customers for life. Thank you guys — you have no idea how much we appreciate you! 🙏

Alexis answered the call at Absolute with a kind professional manner and was willing to immediately arrange for service techs to come to my house. They arrived within an hour and within the next hour my ac system was once again cooling and everyone at home was comfortable and happy!! Thank you to Alexis and these professional experts !If we could only have these great three in every area where acs are in need
We all would feel secure and stress free!
Thank you so much ABSOLUTE!

Absolute Refrigeration, A/C, and Heating is a wonderful company that saved us from the summer heat. Cayson, our technician, was so knowledgeable, polite, and friendly. He made the experience seamless. I would definitely recommend them to anyone without hesitation.

Absolute has been a wonderful company to work with! Very personable staff, both in the office and in the field, and I appreciate that so much. Very prompt and efficient with the work. They also took the time to explain some features of the system I wasn’t familiar with. Thank you so much Absolute!

After a year of frustration and deferring to our attorney, I will outline our experience as a forewarning to anyone considering Absolute Refrigeration (AR). Fortunately for you, AR did not ask for a non-disclosure agreement as part of our settlement.

In the spring of 2023, we purchased a new AC for our home. The owner, Joe, was confident from the start–assuring, even emphasizing, that he was an ethical professional that would do the job right.

First issue: on the day of our install, the technicians went to our neighbor’s house across the street. Not knowing if he was also getting HVAC service, we watched as they disassembled his unit. Sensing there was an issue, we called Joe and learned that they were at the wrong house. Joe apologized and assured us that he would contact our neighbor to make it right because “That’s the kind of company we are.” We later learned that Joe never contacted him. Our neighbor was trying to figure out why his unit was suddenly having issues. We put him in contact with our attorney. Joe told us that if they damaged his unit, they would replace it. We’ll see.

Second issue: after our installation, we noticed weak performance. It is a 5-ton, seer 20 unit, the largest and most “futuristic” model they provide. There is no reason why this unit should not maintain our set temperature of 70 degrees. In fact, the temperature regularly rose to 76 degrees. Being a seer 20, it is also supposed to be efficient, but our bill tripled. Joe and his technicians came to our house multiple times to take a look. Each time, they were long winded to explain that this new and innovative unit “takes about a year to calibrate” before we will see any results. Their only option was to set the thermostat to “permanent hold.” We asked Joe to return the unit; we wanted out and asked him to come pick it up, but he never gave us a direct response.

Third issue: once we pressured Joe with legal action, he proposed installing a secondary unit for free. He came to discuss where he could position the unit and make sure we approved its placement outside. The issue was that he presented this new installation as a singular, second unit. But the technicians began cutting our walls to install a “mini-split” in two of our rooms. If you are not aware, these are wall units that you would typically find in a cheap motel room. They are an eyesore fixed to the inside wall. When we asked him about this, he said “I thought you would have googled it”; foolishly, we listened to him rather than self-educate with Google. This was entirely deceptive of Joe; he presented his solution as adding a singular, additional unit that would tap into our existing ductwork, but this was a cheap solution that also involved permanently closing off the ductwork to those two rooms, and cutting into our exterior brick wall and roof overhang.

This is when we deferred to our attorney. I had another HVAC company diagnose the issue and provide an estimate for the necessary changes to our ductwork and the pipe connections (I do not know the technical jargon). Interestingly, Joe criticized the previous work that had been done on our old unit and the ductwork in the attic. He noted that people didn’t know what they were doing, made short-term fixes, and that he was going to remove all of that and redo it the right way. He stated afterwards that he did, in fact, make these corrections. But as it turned out, he left everything as it was in the attic rather than securing connections properly. We also learned that the flue vent in our attic was improperly installed and failed fire code regulations.

To Joe’s credit, he did agree to provide our attorney with the quoted cost of repair–which is an admission of guilt.

In short, Joe cannot be trusted. He is not the ethical professional he presents himself to be. If you have experienced performance issues with a unit they have installed, contact a third party to diagnose then an attorney.

Absolute Air Conditioning, Heating & Refrigeration did an Awesome job! Not only did they install the first day they came out, but they finished the job too! Isaiah, Jaime, and Sam were very professional and were knowledgeable when it came to our questions! You can tell they value their work! We definitely will be using them from now on and going to tell others about this company and team! Outstanding work fellas!

I did have issues but Absolute stepped up to their word and so did I. Home warranty companies just will not make your life easier and make claims on their coverage. The people who suffer is the home owner and the local repair companies that suffer. Absolute Refrigeration Air Conditioning and Heating LLC went above and beyond to make things right.
Thank you Kasen for every time you repair my Central Units always very knowledgeable and professional for a young man and very hard working.

Highly recommend Absolute for your servicing needs! Our furnace stopped working while we had an infant in the house and Paul was very prompt to come and take a look. He was knowledgeable and took the time to explain what he was seeing. Very professional, could not recommend more!

I had an AMAZING experience with Absolute Refrigeration. The customer service was outstanding and our tech, Nathan, was extremely knowledgeable and and more than willing to take the time to explain everything to where I was able to understand exactly what was happening with my system. I highly recommend him and this company to anyone who needs work done on their HVAC.

We are so grateful for absolute refrigeration for their quick response and installation of our new unit! Our old one was on its last leg well last 1/2 leg and it was a blessing to get a new upgraded unit installed less than 24 hours from calling to start the process.

I have had 4 other ac companies at my home in odessa tx

I want to give a big shout out to NATHAN AMADOR with absolute refrigeration out of lubbock TX. He was so helpful and answered every question this old lady had for him
....one of the best salesman I have seen in years I am so glad I called and received him as my technician....

Thank you

Absolute Refrig did an excellent job on my hvac. I called 5 HVAC contractors. Absolute has the best deal. 10 yr warranty with parts & labor included. Thank you to Joe, Case, Juan, Brian & Deena. Merry Christmas & a safe Happy New year

In April 2023, we had a new unit installed. Juan made a hole on one of the garage walls and on one of the doors where the furnace is housed. He used drywall repair to attempt to resolve the issue; it’s a shoddy job. However, now our garage needs to be painted since he destroyed it. We should be given a new door as well. In summer 2023, this so called new unit stopped cooling & they had to come out to repair it. In November 2023, the unit stopped heating. I called the company twice and twice they stated they would send their on call technician, but they were a no show. Since the weather temperature was in the 20s, I had to hire another company to fix my unit & I have to foot the cost. Absolute Refrigeration does not care about its customers, they don’t care to resolve problems, and anyone can see the complaints that have been filed with the Better Business Bureau; they have resolved 0 complaints. They are not accredited by the BBB, so make sure you take your business elsewhere.

I had three service people and they were great. Joe, came out on service call and then explained not only to me but to my son(by phone) about the need for a new system. He helped us with the selection of a new system.

Hugo and Adrian were the ones that came and installed the new Trane system. They were both very professional and knowledgeable. I know I had the best of the best taking care of my home. I would highly recommend Absolute to anyone.

Joe and his crew are the best! My a/c unit went out and Joe even let me borrow one they had at the yard while my new unit came in so I wouldn’t have to go days without one. Excellent customer service! Fast, professional, and great people.

Update: came back from vacation and one of my units wasn’t working properly. Called Joe and he was here within the hour. Got my house back to 70 degrees in no time! Glad i went with Absolute.

Nathen came out to our home and quickly diagnosed our problem. Instead of just suggesting a fix, he presented multiple options while teaching me about the system in general. Came out the next day and the install crew were quick and clean. Overall great company!

Our 24 year old a/c was not cooling properly. We out in a ST to our home warranty and Absolute was assigned to our ticket. They came out well after 5pm to assist. We are told they could fix it but it would probably continue to have issues, which we knew was coming. We also knew heater would probably not make it another year. We agreed to move forward with a new unit the guys( Amadore Nathan-name on my phone, as I don’t remember their names) were very professional. Out new unit was scheduled for Monday. The crew called ahead and showed up on time and went straight to work. They were the most quiet crew ever. They just worked and got the installed complete. Our house was about 80 degrees when the finished and was down to 72 in not time. And I will tell you that at 72 we are cold, not like our old unit that even at 66 parts of the house were still not cold. Adrian, Billy, Brian did a fantastic job and cleaned up everything like they hadn’t even been here. The unit is larger on the outside than our other one and had to have more dirt to build around it and covered more of my newly installed grass than I would have like but hopefully the grass will grow over it in no time. (That is my only complaint which is not their fault) I feel certain this new unit will pay for itself not having to run it so low all the time. We are very happy with the new install so far.

We were blessed to work with Alexis, Dena and Cambree in a difficult situation. Our renters were without AC ( 2 months total) and we were working with our warranty company to get it resolved. We ran into one wall after another and it wasnt until Alexis promised to get the problem resolved, that we saw results. Alexis, Dena and Cambree worked tirelessly to figure out what the delay was from and how to get it fixed ASAP!! I was told by Alexis that she would figure it out and then they did!!!!! Integrity is HUGE and this was an example of integrity and hard work, combined to get the best results!!! I HIGHLY,HIGHLY recommend this company and am so thankful for all that they did!!!!!