Reviews of local pros in Lubbock, Texas

I was extremely impressed with the professionalism of this company. When my home owners warranty failed us on an electrical issue with our AC, Absolute really stepped up to help us. We had, had triple digit temps four days in a row and they got us a new system the next day! 0% financing And a great warranty too. A payment I could afford was a plus. It works great, was put in neatly and they really respected my home. Thank you very much Nathan, Hugo, Daniel and Adrian. And Absolute Refrigeration ya’ll are the best!

We returned home from an extended trip to no A/C in the house. It was 94° inside. I called Absolute to have a serviceman come out, only to be told that it would be 3 days before they could come out. I realize that they have been very busy with calls over the time we had been gone. It had been over 100° every day since we left.
When Joe, the serviceman showed up, he was very quick to diagnose the problem. I had a builder's model unit, that had lost all its refrigerant. He showed me my options, as I figured the entire system needed to be exchanged. He was very professional and knowledgeable.
When we had made a choice, the crew showed up the following day and installed the system, without a hitch. Juan's crew did the cleanest install I've ever seen, picked up after themselves and hauled the old system back with them. Thus far, the system is working great!
Incidentally, my home was constructed in 2001, and that Trane unit ran that long!

We called Absolute to service our old ac unit for the spring. Nathan educated me about our old unit and explained the benefits of a new system which we were already considering. We decided to purchase a new heating/ac unit and they came to install it the very next day! Juan and Evan were the installers and they were very professional, quick, and they cleaned up after themselves which I appreciated very much. All of the employees that we dealt with are very knowlegeable and give great customer service. I would highly recommend this company! I should mention they were our 1st call because they were the only company that could diagnose our ac problem last year! These guys know what they are doing!

Excellent employees, Nathan is very nice and respectful. Always a great experience

This business gave more than horrible service. They even managed to disable my AC unit after I was lied to about a quote they gave me. I denied service from them so the installers cut wires from fan motor and wired thermostat to board all wrong!!! I am now left without AC that was working before they came.

I was impressed with the people that I dealt with. During the initial meeting when the issue was diagnosed, I was given options and not ultimatums or scare tactics. The gentleman sold the benefits of a new unit. The two gentlemen that installed the units were very professional and efficient. They gave an estimate of the time it would take for the installation and beat the estimate. All in all, I am very pleased with the entire experience and will recommend Absolute Refrigeration A/C should the opportunity arise. Thanks

We used Absolute from our home warranty and it was a great experience. It started with Nate doing a diagnosis which was very informative. He showed us and recommended a new and bigger system. We then had Evan and Greg come do the install. They were very informative and were very professional. They were always on time and kept us updated on all. Would highly recommend.

Just wanted to share how impressed my husband and I are with Absolute Refrigeration A/C and Heating and their Technicians, NATHAN and MANNY. We had been struggling with another A/C company for over three weeks to get our A/C fixed. With 3 visits and waiting on parts, only to continue to have exactly the same problem, we finally contacted Absolute Refrigeration. They set up a tech visit for the next day, called 30 minutes before showing up and had the problem diagnosed within 10 minutes (no joke - 10 minutes). The first company NEVER even looked at the outside unit, but just replaced two parts (one of which didn't even need replacing). Turns out it was a 15 minute fix. Nathan picked up the needed part this morning. Again, they called 30 minutes before showing up and had the A/C running within 15 minutes. Nathan and Manny are knowledgeable, efficient, friendly yet professional and respectful of our time. We HIGHLY recommend them and their company if you need HVAC repairs.

I wanted to let our community know about this Wonderful company that gives back year over year. I cannot express my appreciation for Absolute Refrigeration. My family was selected for the Thanksgiving giveaway this year and I am forever grateful for this Company. Absolute is the very best!!!

Nathan was great. Coulded ask for a better service man. Thanks

We recently called upon Absolute Refrigeration, Air Conditioning & Heating to address a persistent issue with our office air conditioning system, and we couldn’t be more pleased with the outcome. From the initial call to the completion of the job, their service was exemplary. The technician was not only skilled but also took the time to explain the problem and the solution clearly. They provided a detailed estimate upfront, and there were no surprises in terms of cost. Our AC now works flawlessly, and the office environment has never been more comfortable. Thank you, Absolute Refrigeration, Air Conditioning & Heating for your professionalism and top-notch service!

After minor communication issues, Joe evaluated my exsisting HVAC set up to determine what was needed in order to replace my whole system. He was extremely professional, courteous, knowledgeable and apologized for the communication issues. The very next morning, the installation team (Juan and Juan) arrived to replace my old and worn-out system. These two technicians were also very professional, skilled, personable, and respectful of my property (they even wore shoe covers in the house). Throughout the day, whenever I peeked in on progress, they would pause and answer every question I had, and gave me advices and troubleshooting tips. While installing the furnace in the attic, they went above and beyond by adding a drip pan under the unit, and secured the electrical outlet to the framing (which had been simply dangling in mid air). Now all the lines, cords, and pvc drains are neatly and strategically positioned around the furnace, which pleases my OCD tendencies!!! They cleaned up then showed me how to operate the thermostat. I couldn't be more satisfied with the outcomes or Absolute Refrigeration!

Scheduled a consult over the website, the company responded by calling the following day and we set an appointment for the Tuesday at 11:30am. Waited several hours with no call or message from them and no one ever showed up. Received a second call a day later and explained that I had spoke to someone and that no one showed up, I was then told they would have someone show up at my house between the hours of 1-5pm. Even received a second call verifying they would absolutely be there. Waited all day and same thing, no call or show with no contact. Horrible customer service.

Nathan the Service technician from start to finish exemplified professionalism to the highest degree. From the greeting, to the repair, explaining the repair, to cleaning up after the job was completed. That was a 5 star experience and he deserves to be complimented. Thanks Nathan!

Had my first service call after 18 months of my new unit installment and the 2 Technicians who show were on time and well educated on the ins and out of my unit. They gave me clear explanations to all our questions and very polite and professionals responses. Great job Juan and KC and thanks for a job well done. 10/22/25 Big Spring TX

Nathan Amador did a great job. Fast and efficient. Also very friendly!

The service of Absolute AC is outstanding! from the time I called to thankfully find out my warranty was still valid. It was 48 hours until my air conditioner was fixed. In a day when it is so hard to be treated with respect, I received remarkable courtesy from the lady that answered the phone to the fine gentleman who came and fix my air conditioner. The courtesy call letting me know they were going to arrive came at 8:43 AM and by 920 my air conditioner was fixed and running well, thank you Absolute! You are absolutely the best!

Got me back up and running I’m satisfied with there work but I will say after a few phone calls I made I found out they where 5,000 dollars more than anyone in town with the exact same warranty as everyone els. I do wish I would have shopped around my total with them was almost $15,000 dollars for a 4 ton unit that I could have got for $9500 if I would have shopped around. I highly recommend you shop around before you sign up with absolute air-conditioning

Nathan and partner( cant remember name) cleaned my unit first cold weather. Great job and coutesy!#11111

I recently had the pleasure of working with Absolute Refrigeration, and I couldn’t be more satisfied with the experience. From the moment I called, their customer service was prompt, courteous, and knowledgeable. They scheduled a technician quickly and arrived right on time.

The technician was professional, friendly, and took the time to explain the issue with my system in a way that was easy to understand, it's clear this team knows what they’re doing.

What impressed me most was their honesty and transparency…no upselling or surprise fees, just straightforward service at a fair price. My system was back up and running in no time, and it's been working flawlessly since.

I highly recommend Absolute Refrigeration to anyone in need of reliable, efficient, and trustworthy HVAC service. It’s hard to find a company that combines quality work with exceptional customer care, but Absolute Refrigeration delivers on both.

Our A/C went out 6/21/2023. I put in a service request with our home warranty company that day. It took a few days for Absolute Refrigeration to come out (I don't remember how many as I hadn't started taking notes just yet), but they did come & tell us we needed a new fan motor. On 7/14/2023 I called & spoke with Cambree (sp?) who sd parts are not it. I called warranty co. who said A/C co. was who orders parts (makes sense to me). On 7/17/2023 I called Absolute Refrigeration for an update & spoke with Dee. She sd they were still waiting on part. She called me back that afternoon & sd part would be in on 7/17/2023. On 7/19/2023 spoke to Alexis who sd "she is going to check to see if part is on truck as it is here right now" (not sure who "she" is). I was told part was on truck & would be installed on 7/20/2023. Techs did come on 7/20/2023 but were unable to install part as the "wires to the old part would not work & a harness needs to ordered" (are you kidding me? Why was that not ordered when fan motor was? We are now TWENTY-NINE days without A/C!). We FINALLY got A/C running on 7/25/2023 BUT the tech left the fuse on top of the fuse box. When I called him, he said "...all you have to do is put it in that slot." He did offer to come back, but by this time I was so mad I told him not to bother. I DO NOT recommend Absolute Refrigeration!!!!!!!