HVAC reviews in McKinney, Texas

My only frustration was with my home warranty company

The service man came diagnosed the my heating issue very wrong saying I would need to replace the whole gas valve which was more costly to repair. I had a second opinion from a different heating company and it turned to be a the flame senor that was dirty and just neded cleaning. The service guy cleaned the senor and we had heat and its still working. I gave him 2 stars because the gentle man was courteous and professional.

James was helpful, quick, and willing to work with us to get the job done well. We appreciate his team's great work diagnosing and fixing our A/C completely.

James Sali is professional and he took time to explain all he was doing. He took pictures of problem areas and helped me on deciding what needed to be done now, versus what could be done down the road. I appreciate his honest evaluation and suggested remedies. Honest, and true, professionals are very hard to find these days. 5 Star recommendation for sure!!!

James is an excellent technician and very reasonable in pricing and workmanship is excellent. He also took time to explain the issue and options to correct the issue. Overall A+.

Superior cooling and heating was assigned to replace my furnace by home warranty. They responded quickly and got it done. They also came back later to make sure everything is working. I would use them again

James Sali is the most humble, skilled, attentive technician I’ve come across ever. He listens attentively to what I’m experiencing with my heater and got down to business immediately, diagnosed the reported issue and recommended essential repairs without piling up unnecessary job. I’ll be recommending him and his business to family and friends. Well done, James!

I was very impressed by how quickly Superior Cooling was able to install my HVAC unit. The techs on site was very professional and friendly. I would recommend this company to anyone looking for a positive experience, professionalism and rates that don’t break your bank account. Thank you Superior Cooling!!

Our tech is amazing!!! He is honest and explains everything he is doing. Does not charge for unnecessary repairs. Appreciate him more than words can ever express. A+++

James Sali is the very nice, soft spoken, very talented and patient. He helped us to fix our Heat pump. He diagnosed very quickly, gave best estimate and completed the job with a day. He helped us to get the evaporator coil, cleaned the system and replaced heat pump evaporator coil. He also gave us 5yr labor warranty for the work he did whoch is very nice and shows he is more confident about the work he did. He explained us what’s going on very well. I’ll be recommending him and his business to family and friends!!!

James diagnosed the problem and quickly provided a solution. All work was completed professionally and in a timely manner.

My home warranty claim was denied when the tech spent less than 30 minutes checking my AC system and diagnosed a system that’s less than 2 yrs old to have a coil leak and needs to be replaced. I called for a second opinion and tech explained that a leak can’t be verified that quickly and he offered to add some refrigerant to get the system cooling more efficiently. Now the system is back to cooling more efficiently and we’ll know in 2-3 weeks if we need to verify a leak. Your tech could have offered to help get the system cooling more efficiently instead of quoting 3k plus to fix a problem that wasn’t verified to be the issue. Very poor service and very disappointed in this company.

I want to express my satisfaction with James sali and his team who did replace my home's AC units. After my home warranty company denied our case,we start to negotiate with James he came to our house and answered to all of our questions even check our thermostat to make sure the AC unit is compatible with the AC we were requesting
They were on time , they were clean covered work area and stairs ,they were respond to our questions and concern. Overall they did very good job

I have had a couple of instances where my warranty company sent Superior (James) to diagnose an issue. Unfortunately, he not only misdiagnosed the problem, but he also provided me with an invoice that he knew would be rejected by the warranty company. He charged me for his service fee, inspected the unit for less than 10 minutes, and provided me with a diagnosis that would result in a minimum $700 bill. He was at my property just two weeks ago and gave me a $1600 invoice for a replacement that was not needed. Luckily, I decided to get a second opinion from another company who actually helped me out. I strongly wish that my warranty company would stop sending this company. I will not be recommending it to anyone. There are other companies in the area that can provide better service. Additionally, I believe that I should receive a refund for the service fee charged.

We had James out to check our 4 ton unit because it wasn't cooling and the lying useless home warranty company sent him. He diagnosed the problem as being a bad evaporative coil,and of course because of his ( wrong) diagnosis I was denied repair. Thank you James, your a swell tech.( NOT) I HAD TO CALL A SECOND COMPANY OUT because of his (wrong)diagnosis and they determined the leak was at the flare nut on the expansion valve and had to put 2 whole wrenches on it to resolve the problem, and of course had to add a little freon (which was the cheap part). And what do you know...everything is back to normal. NO THANKS TO JAMES or superior.
Call anytime you have a question about my poor experience

James showed up 3 hours outside the provided window time. Spent 5 minutes looking at my A/C unit. Didn’t fix anything. Charged me $125 and conveniently the warranty company won’t cover. I’m getting a second opinion. I don’t trust their work.

James has always been responsive and very thorough in the work he does. I feel he is honest in the work that needs to be completed without putting a band-aid on things. I will continue to work with Superior Cooling for my AC maintenance/repairs.

James has always been dependable, punctual, courteous, thorough and fair in his pricing. He is very professional in his workmanship. I have referred my new neighbor to him.

Great experience with James. He was originally sent by Select Home Warranty (which are terrible). James recommended replacing the entire system, which we somewhat expected due to the age of the system. Days later still no response from Select, I'm not expecting anything. I had other estimates and this price was very reasonable (not too low, not too high, just right). I always have a ton of questions for a big purchase like this and James was very patient in explaining everything to me over multiple calls. His installation team (they're contracted out) was very professional and courteous. They left the space as clean as they found it and laid down painter's blankets along their path in the house to keep things clean as they worked. James then came to run me through the system and help adjust fan speeds, again with lots of patience and explanations. Not a fun thing to replace so glad James made the process easy. Would use again for future HVAC (and probably water heater) needs.

If you’re looking for an excellent experience and a quick fix for your AC unit, look no further! Superior Cooling and Heating Services really deliver. I had an outstanding experience with James—he thoroughly tested all the units, pinpointed the exact issue, and fixed it efficiently. He did an excellent job, and I highly recommend his services.

Very quick, smart, and knew what he was doing! He was also very kind! He did a great job