HVAC reviews in North Richland Hills, Texas

I had a great experience using these guys. Small shop, family-owned business. They were quick and responsive - came out the next day on a non-urgent repair. Nicholas clearly laid out my options and answered my questions about what fixes were necessary and what other items I should consider that weren’t required. I had an ideal interaction with them all the way through and they completed the repair very quickly.

Let me just start off by saying this review may end up more like a story than a short 5 star review ... I recently moved to Texas (I was used to much more of a dry heat than humid). I bought a place in Fort Worth and had a home warranty through Fidelity. I had my AC unit moved by a company called Comfort Pros (it was located directly behind my house and I wanted it moved to the side) about a month after living here. Shortly after moving it, my AC stopped working. I contacted the same company who moved it twice and on both occasions I had a different issue with my AC unit. Mind you, my unit is older (2007), however I was never informed that moving my unit would cause any problems or even could. I paid that company for fixing the “issues” they thought it was. I paid that company $1400 to move a 17 year-old unit, which they later told me I would have to get a new unit soon due to its age and the parts starting to just not work. Why did that company not tell me that before they moved the unit? I think because they were clearly trying to just make more money off of me.

After having a negative experience with that company, I decided to go through my home warranty company, Fidelity National. I understand all home warranty companies take time, but the lack of care or consideration of me living in a house that was 88 degrees and even 90 at times was saddening and very maddening. I was told I needed the generator for the fan or something of that sort and had to wait two days before it was installed in total. I was living in 88° weather inside my house for six days and no one seemed to care, that is until I contacted Nicholas.

I was contacting the owner of Prestige Air in regards to my situation. I told him I was trying to go through my home warranty company that way I didn’t have to pay all the money, and he literally was helping me, giving me advice. He was not doing that for me to use his company, but out of the kindness of his heart. After my warranty company sent their AC technician out with the replacement motor and my AC still going out an hour after, I called Nicholas. Someone came out within the hour and told me my unit is old and it’s just stopping periodically. When I called the company that was dispatched from Fidelity to let them know that my air was not coming out cold they told me to wait 24 hours and it will be fine. If I would have waited 24 hours, it would have been at least 95° in my house. I was brushed off and was treated like I was being dramatic. When I told Nicholas how I was feeling and my concerns, I genuinely felt his concern and his desire to help me.

I told Nicholas I cannot wait for my home warranty company any longer and that I was literally miserable and I didn’t care about paying anymore at that point. I asked him today, on a Friday and told him I would like for him to put in a new unit as soon as possible as my AC is already going in and out. To say he is going above and beyond doesn’t do him justice. The owner of the company is waking up at wee hours of the morning to go get my unit for me to have it installed. He hasn’t even installed my unit yet (I will give another review once it is in) yet, I already feel more comfort and care than both of the other companies who have come to my house to “try” to fix the problem. It is very rare to find someone who genuinely cares and Nicholas and his team do just that. I am looking forward to my installation tomorrow and will give an update after. I generally don’t write reviews of this magnitude, but that is how impressed I am and how much it meant to me to see that someone actually cares. To see someone put in some extra effort to help! I am sure I will never be using another air conditioning company in the DFW area again. Thank you very much, Nicholas. You are truly incredible.

Really appreciate the fact that Prestige Air could accommodate me after hours in on a hot sweltering day, when our AC stopped. Nicholas Rozier from Prestige Air came and did a professional, quality job and restored our AC back to normal. Really appreciate his professionalism.

Emergency call on a Sunday and Prestige was out before their designated time. Fixed our A/C problem within 5 minutes and didn’t charge us an outrageous emergency trip charge. Courteous and friendly. Will definitely call again for a “normal” service call. Thank you!

The man who fixed my AC was prompt, and polite and nice to my dogs! He found the problem quickly and repaired it . I plan on using this company again for my electrical needs!

They did a wonderful job. I highly recommend them. I am a Realtor and will be recommending them to my clients. 1 company quoted $14,000, another $6600, and they did te same job for $3100.

Nick with Prestige Air was great. Very professional and thorough! He explained everything we would need to keep our very old AC unit running so that we won't have to replace it! He was knowledgeable and answered all my questions! They also scheduled us very quickly after contacting them! Highly recommend!

Nick and Brett were absolutely fantastic to work with. Great price, friendly, quick to respond, and quick to get the job finished. We’ll be using them for all future work and will recommend them to anyone we know! Thanks guys!

Fall 2025, had my fall inspection of both heating systems. Arrived on time, did the inspections including a check of the A/C systems.
found nothing wrong. Quick, through, & professional as always.
I highly recommend Prestige Air.
Steve Fryer
Colleyville, TX

Spring 2025, my semi-annual inspection of my A/C units. Arrived on time did a through check of my inside and outside units, said all were fine. Once again very professional service from Prestige Air.
So, this is another update. One of my two new A/C units, installed last summer, started to become very noisy and it was getting worse. It sounded like the fan blades over the compressor were bent or loose. Nick sent out a technician who had an idea what it might be. When it wasn't what he thought it was, he kept looking and found the problem within 15 minutes. Noise level is back to normal. No charge for the visit. Typical great Prestige service. I highly recommend Prestige.
This is an update from my review last spring. In mid August, I returned home from out of town on a Wed. evening, to find that my main A/C unit wasn't putting out cold air. My wife was scheduled for outpatient surgery the next Monday and needed a cool place to recuperate in. The next morning I called Nick, hoping he could get to us within a few days. He had Brett stop by that afternoon, to look at the problem. The 20 year old system was not repairable. He scheduled a complete system replacement for Saturday, so we could have cool air by Monday. There was no weekend surcharge.
That's customer service! We had our 2nd system, also 20 years old,
replaced by Prestige this past week. Both installs were done quickly, cleanly, & professionally at very fair prices. I highly recommend Prestige Air.

This was a return visit for a previous visit that reoccurred. The re-occurrence was not Prestige's Airs fault. Brett, as always, was very professional, and explained why it happened and how we could prevent it in the future. There was no charge for the return visit. Prestige Air provides great, professional service, at reasonable prices and stands behind their work. Highly recommend Prestige Air.

Our air conditioner went out over the holiday weekend (!!!) and the first
several companies we called could not come out for several days even though it is summer in Texas, and we needed it diagnosed much sooner. We called Prestige Air and got Nick on the phone immediately. He had us scheduled within several hours, and Brent came out & took a look. Turns out we were very lucky to just have had a part go out, which Brent had on the truck. He explained everything very clearly, gave options and got us back up and running so quickly. Thank you Prestige for your super quick response time - you saved our holiday weekend. We will recommend you and definitely call again when we need future assistance! Highly recommended company!!

This is my 3rd time working with Nicholas/Brett and they do great work! They are fast, reliable and always on time. Every time I’ve called them, they’ve either arrived on the same day, or the next day.

Other companies I called, would take several days to several weeks. I highly recommend!!

Small family ran business. Sincere, honest, affordable.

They are the best. Half the price of the big companies. They get you in quick and treat you like you’re the only customer on their schedule for the day. I highly recommend Prestige Air and will be our go to team along with any of my clients that need any work done. Honest, Reliable and thorough.

Nicholas did an amazing job pinpointing the problems, informing me, and getting them all fixed in record timing. We are able to get cool air within an hour of him showing up. I appreciate the way their team went over and beyond to help us out.

Nicholas responded quickly, even making time on a Saturday in order to do so. He checked the compressor and showed me the results. I'm not qualified for A/C work, although I do understand electronics. Actually his test method makes a lot of sense to me, thus I agree with his findings far more than the findings I got from a different A/C repair company. Fact-based and logical information like this is somewhat hard to come by; I suggest you'll find Nicholas' services most valuable too.

I had a big name come by and quote me on new AC and Furnace. Next day Nicholas with Prestige Air came. He seemed to check more and even went in my attic to check things out properly, which other did not. The was pricing fair and decided to go with them because I felt they were more personble and that they cared more. The installers were great and had me cooling down in 6 hours. Prestige did a QA check a week after. It has been about 2 weeks now and I could not be happier.

Thank you to the entire crew!

I had a fantastic experience with Prestige Air! When my AC suddenly stopped working, I was in a bit of a panic. However, I called Prestige Air, and they were incredibly responsive. They were able to send a crew to my house the very next day, which was such a relief.

The team from Prestige Air worked diligently to diagnose and fix the issue with my AC unit, and by the end of the day, my home was cool and comfortable again. I couldn't have asked for a quicker or more efficient service.

One of the things that truly impressed me was their commitment to customer satisfaction. They assured me that the new unit was covered by a warranty, which gave me peace of mind.

Overall, I can't complain about my experience with Prestige Air. They handled my AC problem quickly and professionally, and the fact that they were able to come out immediately was a huge plus. I would highly recommend Prestige Air to anyone in need of HVAC services. Their excellent service deserves a solid 5/5 rating! Great job, Prestige Air!

Nicholas and his sons were excellent communicators, responsive, and got the job done right. They took the time to help our family do what was right for us, and made us feel like they had our best interests at heart. Fantastic workmanship and professionalism. Finding quality contractors is one of the most difficult things for a homeowner. All the work I’ve seen with an entire system replacement after 3 years of challenges with a system from the 80’s has proven that Prestige HVAC is not JUST the name, prestige is built into Nicholas’ business from the core. I always cherish seeing a man take pride in his work and pass that attitude and integrity on to his kids. Most people hope they don’t have to see their HVAC contractor again because that usually means they are sweating in their house because it’s broken, but I look forward to seeing the Rozier’s next time they come for maintenance. Thank you, gentleman, for being true professionals!

We received the quote very quickly with detailed information about the installation and the initial payment was made simple and easy. Great Company to use for complete replacement of our hvac system.

Nick kept in touch with me from the very beginning, from scheduling to arrival. Then he was early! Yes, EARLY!! He quickly diagnosed the issue, explained it and gave me my repair options. This was the easiest A/C repair I’ve ever had done. Looking forward to signing up for their maintenance service. I highly recommend Prestige Air to everyone!!

Nicholas was great came out and gave informed information on a new system. Very fast and friendly