Reviews of local pros in Pasadena, Texas

Brown was quick to respond to each request we had while determining the issue with our AC. Unfortunately, they were not able to complete our repair due to the compressor being ordered through the manufacturer for warranty and kept us without AC for over a month. We have American Home Shield, and Brown was on their list of AC & Heating companies to handle repairs. They were very responsive and trustworthy. The delay from the manufacturer was not due to any fault of Brown AC & Heat. We finally decided to install a whole new system with another company (which we had used in the past) to upgrade our unit, which was only 7 years old. Having no AC for over a month and the frustration with the manufacturer led us to this decision. In the end, we would highly recommend Brown for repairs.

Wildly unprofessional operation in my opinion.
Maybe they treat their direct customers better, but going through AHS dealing with them was a nightmare. I got a “free tuneup” and then less than thirty days later, after having had zero issues with the unit, and passing the tuneup, my system stops working completely. They come back out (for a service fee) and tell me I need to replace a coil that had just been replaced within the last six months due to mold. Once Brown replaces the coil this go around, they leave, and then twenty minutes later I find the outdoor unit dumping all the freon they just put in there and now I needed a whole new outdoor unit. Warranty did not cover all repairs, of course. I can’t help thinking I wouldve been fine if not for the tune up. I could go on and on with how terrible it was to deal with this company from the unprofessional nature of the tech staff to the office staff, to the delays and more. Ultimately they are part replacers, not technicians. I would steer clear of this business.

Tobin was great. He continued to text updates on his timeframe which is greatly appreciated since I have to take off work. He was very detailed about the issue and helped me understand the problem with the solution

Brown Air & Heat has completely earned my trust. After I submitted a claim through my home warranty, they reached out within minutes to schedule the visit — no hassle, clear communication, and everything stayed smooth from there. They confirmed the appointment the day before, sent a heads-up text before arriving, and made the whole process feel buttoned-up and easy.

Matthew Brown, the tech, is just a solid human being. Friendly, upbeat, professional — one of those people who never meets a stranger and clearly takes pride in doing the job right.

Yes, he ran a bit late both times — but here’s the thing: I’ve been around enough medical professionals (especially the incredible women in my life) to know that when someone is late, it often just means they’re giving someone else the time and attention they need. That’s exactly the kind of care I want when it’s my turn — and Matt delivered.

They’ve now replaced my coils and a fan motor, and most of it was covered by the warranty. I’m back to normal, and honestly? I wouldn’t think twice about calling them again.

They’ve made a lifelong customer out of me.

TLDR: Will not work with you to schedule an appropriate time block for a visit. Will come early and try to tell you policy says something it doesn’t. And then will conduct two visits and be requested for a third in the course of three weeks and will not resolve anything and you will be looking for a new contractor. DO NOT RECOMMEND.

Requested service through AHS for our A/C unit tripping a breaker and was assigned Brown A/C and Heat as the contractor. Technician was Chris. Scheduling was horrible: First off, they send an email the day prior with a time to start work. They call you the day of with a 2 hour service window and then tell you they are running early and will not be available during the actual service window. We were able to accomodate, to the best of our ability, them being early the first two appointments, but the third appointment was the last straw. We hadn’t had A/C from 12/20/25 until presently (1/2/26). We received an email on 12/26/25 that our appointment would start at 9am which worked with us. We received another email on the same day changing the appointment to 12pm and then another on the day of service changing it to 11am. Chris called to give us our window on 12/29/25 of 11am-2pm. I tried to see if he would be willing to come at 1130am so my spouse and I could make it back from a medical appointment. (Mind you, the other visits Chris made, barely conflicted with our schedules and if we would have slid them by half an hour we could have been there on time and there was no coordination of appointments beforehand. Just an email with a start time a business day before and a call the day of. We DID NOT have a say in the appointment window.) Chris replied and said, “Actually, I’m running a bit early and am planning to be at your home by 1030am.” I replied emphasizing he had literally just told me the service window was from 11am-2pm and the email said the same thing. And my spouse and I were going to be at medical appointments. He tried to say that AHS policy states that we have to have someone available at the home from 8am-5pm per the warranty policy. However, the policy does not state this and actually says, “The diagnosis appointment will be scheduled at a mutually convenient time during normal weekday business hours (Monday – Friday, 8:00 AM – 5:00 PM). You agree to make yourself reasonably available during normal business hours for services under this Plan Agreement to be provided.” My spouse and I were on holiday break from work but had 3 recurring medical appointments that only last an hour spread throughout the past two weeks. If Chris/Brown A/C & Heat had actually reached out to schedule a “mutually convenient time,” they would have found my spouse and I were definitely reasonably available other than the 1.5 hr block for a medical appointment and transit to and from. Secondly, Chris did diagnose our fan motor was having issues. But he only checked the outside unit and not the inside during the diagnostic appointment. He came 2 days later to install the fan motor and the A/C unit started running again, but he did not come inside to see if it was blowing air. He told us to monitor and then we noted that the A/C unit was on and running but barely any air was coming out. So we put in a follow-up request for a third visit and decided to cut Chris/Brown A/C & Heat out of the picture. The diagnostic meeting lasted 30 minutes and the second visit with the fan motor he installed while I wasn’t present at the home (I was at a medical appointment, which I notified him when he called that morning). He did stay to explain, but DID NOT go into the house to ensure a proper op-test was completed. Lastly, DO NOT let AHS schedule your contractor to be Brown A/C and Heat. Call and request a different one. They are very disrespectful of your time and will not actually try to ensure your unit works properly after fixing.

I want to thank Brown Air Conditioning and Heating for an amazing job today replacing my A/C and heating units. They were prompt, efficient, and professional as always. My quote was within $500 of last year's quote when I started saving up for this big job. I highly recommend their entire team and l am looking forward to my new equipment lasting 15 years like my old pair.

Brown Air Conditioning & Heating did a wonderful job installing our new Central AC system! They communicated well and let us know what to expect throughout the process. Highly recommend. Thanks guys!

The installers did a great job. 1st thing they did was protect our floors. Heater works great. Mostly what they promised they delivered. Charles worked it around our schedule. That's no easy feat

Adrian iso un trabajo spectacular es muy amable responsable en su trabajo llego a tienpo y trabajo muy linpio y responsablemente

Adrian was wonderful. Very knowledgeable and thorough.

Efrain is the man! If I have AC work I’m calling Turbo!

Excellent service ando the solution my problem, best plumbers In Houston very responsible

The technician was very responsive to the problem. Also, his approach was very professional and he kept me informed of the problem and the necessary resolution. I will reach out to the company for future services.

Efrain did a great job on the install and was very professional and friendly

Had an issue with A/C drain line they were able to come out in a few hours to work on the issue.

very good service, for a long time I was waiting to install my air conditioning and when I met the TURBO company I did not hesitate for a minute, the technician went to my apartment and carried out the installation very quickly, thank you very much

Excellent work, I had a problem in my heating, the system apparently did not work. Thanks to Turbo they made the diagnosis and it was a failure in the radiator, apparently it was clogged. They cleaned the whole system and the problem was solved, now I have no problems when I turn on my heating. Very good service, effective diagnosis, their workers are very professional and left everything impeccable. I recommend this service.

My air conditioner started putting out only hot air. I called Turbo emergency and since it is 24 hours the technician was here immediately. He was extremely professional in experience, appearance, and attitude. he repaired my air conditioner quickly and competently. Recommended!

Mr. Christian Rivera did a wonderful intervention Job and ought to be the face of Turbo. He was very kind, straightforward and kept to his words. If he promised to call, he called and in less than 1 week of his intervention the issue was resolved and exceeded my expectation. We found out Turbo was not the problem but the restoration company was. Turbo is absolutely humane, consistent in quality, professional and well skilled in HVAC and plumbing. I would highly recommend Christian Rivera and TURBO to anyone any day. Their intervention if there is a problem is phenomenal and would sure exceed your expectation. Million Thanks to Mr. Christian Rivera & Turbo.

Stephen was able to get our AC up and running. He was very good at explaining the issue and making sure we knew our options going forward. He was kind, courteous and knowledgeable.

Steven was able to quickly, and most importantly, correctly identify the issue and replaced the fan motor saving us $$$s and getting the system back up quickly. Thanks Steven for providing the consistent quality service. He always has great respect for our property and is polite and positive.