Appliance Repair reviews in Plano, Texas

Very nice technician. Very respectful and worked very hard on my repair. It was a large repair that took a few hours. He’s left the area cleaned fully and explained what to expect and what was needing repair. Came same day. Nice job!

Disappointed that we were quoted 425.00 to replace a dryer belt. A belt costs no more than 20.00. I can buy a new dryer for 499.00 at Lowe's.

The technician left without confirming that the work was completed or checking in with me. I requested that they return to ensure everything was finished properly, but I was informed that they were already on their way to the next call. It would be helpful if future visits included a brief check-in to confirm that the work is complete.

My Whirlpool washer had a recall on my washer purchased in nov/2023. The tech took time and researched and found a recall was initiated on the mother board they installed - Whirlpool is replacing the mother board

Jason was courteous and efficient. He was familiar with my kitchen range even though it is several years old. He made the repair quickly and ended up saving me a lot of money compared to having to replace a part.

Charged $370 to change a $25 part in my dryer in 20 minutes and when I called I was told they have no flat hourly rate. So the techs can make up what ever price they want and take advantage of people's trust in them to not do that. I was unable to do it because I was out of town but it takes no time at all and could darn near bought a new one at that price.

Use someone else that you can trust.

I was recommended Longhorn from another person who used them. They were able to schedule me the same day I called and once the parts were delivered they got me in the next day for my dryer repair. Jose was very nice and worked quickly, he even found the “Penny’s” that have been rattling around in the machine forever. It only took 2 days from the initial consultation to get my parts and call to schedule install. Will use again. Thank you!

Joseph was very knowledgeable and pleasant to work with. He worked hard to get my refrigerator operating again. He was professional and communicated well with what was involved with the repair and I would highly recommend working with him.

Certainly! Here's a review you can use:

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**⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Jason!**

We recently had the pleasure of having Jason as our appliance service technician, and we couldn't be more satisfied. From the moment he arrived, it was clear that Jason is a true professional. He was punctual, courteous, and extremely knowledgeable about our appliance issues.

Jason quickly diagnosed the problem and explained everything in detail, ensuring we understood the repair process. His attention to detail and commitment to doing the job right were evident in the quality of his work. Not only did he fix the issue efficiently, but he also took the time to offer tips on how to maintain our appliance to avoid future problems.

What truly set Jason apart was his friendly demeanor and willingness to go the extra mile. He made what could have been a stressful situation smooth and hassle-free. It's rare to find someone so dedicated to customer satisfaction these days.

We highly recommend Jason to anyone in need of appliance repair. He is a true asset to the company, and we will definitely be calling him for any future needs.

Thank you, Jason, for your exceptional service!

A neighbor recommended Longhorn and I so glad they did. The technician that came was Joseph. He was friendly and polite, but most of all he cared. He cared that the problem was resolved and resolved to his satisfaction. He made sure my washer was in good working order before he left.

Fine service from the technician. Did not speak english but was trying to be helpful using google translate. Horrible management that does not disclose diagnostic issue. Tried to charge $330 for the repair, of which at the time of writing this review, still don’t know what the diagnostic was. I was supposed to receive a call from Maria to help explain and was told the diagnostic will be on the receipt and was still never told what the issue with the appliance was. Was never called.

This company needs to make sure they send someone who speaks the language of the client and have more transparency as it comes to warranty, pricing, and diagnostics.

The idea is to charge $100 to bring someone out there, have a lot of confusion around the actually diagnosis with a high price for fixing, and whether you go for it or not they will make money.

The actual repair took less than 5 minutes and required zero additional parts. $330 initial price, did come down to $270 with tax because overcharged in the first place… Don’t know what was wrong and or if we paid correct value.

I would go with someone else.

Recently used Longhorn Appliance Repair to inspect my washing machine. The water stopped draining from the machine. The repairman (Joseph W) arrived at the the time he was scheduled. Very friendly, professional and knowledgeable. He diagnosed it was a faulty pump. Ordered the pump that day, picked up part and installed the next afternoon. Prompt service and great technician. Will definitely use this company again and recommend anyone try them too.
RC in Allen.

Very easy to schedule - you get a window of time, a text when the technician is on the way. At the appointed time, Fabian had a look at our machine and had the parts needed to fix things and was on his way really quickly and easily. Would recommend for ease and reliability.

Jason was great! My Samsung dryer bearings were out. He Ordered my part and called me back and he let me know when it was in……which I really liked….and said he could put in on the Same day…..which I loved! Now it works perfect! Highly recommend them/Jason!

I don’t typically take the time to provide reviews, but I have to say I am thoroughly impressed by the quality of service Fabian from Longhorn Services provided.

I recently needed service on my refrigerator and was simply roaming through the Internet, trying to determine who I should call on. After reading other reviews on their website, I decided to go ahead and give it a try.

Fabian showed up on time, sent me a text letting me know he was on his way. He provided me with a thorough assessment of the services needed. Took photographs, and was very diligence on showing me everything that was wrong.

I hope I never need to use the services of Longhorn again, but if I do, I can assure you, I will be calling on them without hesitation.

Yslan was very courteous and informative. Let us know what the problem was. He said he would return in 3 days to fix the washer and they called the next day to schedule for that same day. It was surprisingly quick. Would highly recommend this company.

We had issues with both a refrigerator and dishwasher.
The dishwasher was not properly washing dishes and we were told needed a new motor (about 60% of replacement cost on a cheaper brand), we went ahead and replaced the motor since the Co. has good reviews and we had a better brand appliance. The dishwasher did not properly work for months and follow-up (blaming placement, door didn’t properly shut, etc). We gave up and had a handyman replace less than 5 months later.
The refrigerator was leaking in the back. Was told they needed to a small waterline part. Fine. After the replacement, the fridge drinking water line stopped working and they said it’s unrelated. We gave up and got BRITA jugs.
And.. a high-level recommendation to management: I can speak Spanish but I’m not always around to translate for the technicians with my spouse or tenants. There should be a process in place to properly communicate status on a timely basis.

Had an appointment scheduled for Monday Dec 22, they gave me a window between 8am - 11am. About 10am they called said they would need to reschedule since the tech wasn’t able to make it today. I took off of work to be home, this is very frustrating and unprofessional.

Jason, was pleasant & knowledgeable. He came today & installed my dishwasher after replacing a damaged drain hose that I ordered. I am satisfied with today's service. However, Jason was supposed to be at my home on Saturday. I waited the entire day for him. Neither Jason or his company notified me that Jason, couldn't fulfill the service. I called Jason & his company multiple times when he didn't show up on Saturday. No one picked up the calls or notified me. Very annoying & disappointing.

Our experience with Longhorn was fabulous. The technician Joseph was outstanding!! He was very friendly and professional. He made sure we understood the problems and how it can be resolved by explaining step-by-step as he did the repair. Fantastic service!! Thank you Joseph!!!

Joseph W was excellent! I do hope he received the majority of the cost of repair. The part was under warranty but the replacement cost made me think more than twice about continuing with the repair. Based on Google search the charge was at the high end of estimated costs. Not sure I will use the company again but Joseph W was an excellent technician with many years of experience.