HVAC reviews in Plano, Texas

Thanks Dillon and Samms HVAC. Your service and check up on our system was very professional and thorough. We appreciate your courteous and respectful help.

Showed up before the scheduled time, went to straight to work.
Found the problem and fixed the problem.
He explained everything to us and left us happy as they always do.

The technician was on time, professional, and explained everything to me. The work was done quickly and the system is running great. Highly recommend.

Josh arrived earlier than expected which was wonderful considering we're had been without A/C since the middle of the prior night. ! As always, he was thorough and quick to remedy the situation. I've used them numerous times and always happy with their work and the price. I highly recommend them! A++ from me Josh!

Miguel seemed more interested in getting the appointment over with than solving our issue. They had just serviced our system within the last 30 days yet charged us for a service call where they still did not resolve the issue.

Tiffany, like the other personnel I've encountered at Samm's, is very professional and friendly. My recent experience with Samm's in replacing my HVAC system has been very positive from start to finish! I highly recommend this company!

Miguel was wonderful and did a thorough and very professional testing of our AC System, and he was nice, to boot!

Javier was extremely thorough and explained things clearly. He is a very nice man and we are looking forward to having him do our future check ups and repairs

Tyler B was our tech today for our annual service, he was very knowledgeable and professional. We’ve had nothing but great experiences from this company! 10/10 service.

Dillon arrived on time . He respected my home by putting booties over his shoes to avoid tracking in dirt. He checked the system and changed both filters in an hour. He also helped me close down an air vent that was pumping too much heat into a room. When he saw we struggling to get a box from the attic he offered to carry it diwn for me .This was so kind and above the required duties. I was very pleased with the service today!

I have been using Samm’s heating and air for over 2 years. Always responds quickly and efficiently. They are knowledgeable. Their technicians do a great job!!!

Amy set me up with Jordan to replace a failed cooling coil and replace a duct board plenum with a high-quality metal plenum with dampers. Less than 3-days after my initial call, the work was done, and the end result looks like a professional commercial grade installation rather than a residential one. As a construction manager, I recognize quality work and can therefore recommend SAMM'S to anyone looking for quality work at a competitive price.

Josh was the most honest and sincere agent I have experienced in a while. He trouble shot our system to a tee and was forthcoming and transparent. Hope to see him again at my next appointment

Our technician, Tyler is our absolute favorite employee. We always request him for maintenance and any problems that arise. He’s on time, knowledgeable, smart as a whip and troubleshoots in record time. Today, he fixed us right up and gave us advice to prevent the problem from happening again.

Josh is a great HVAC technician. Seems to know his work really well and shows great care and service. His personality appears to be of great service in doing the work right. Thank you. Virginia escamilla

Samm's is always on time, and that is much appreciated. And ask for Miguel. He's fantastic. Efficient, shows the customer photos of anything that might be an issue, and most importantly, is very courteous and kind.

What we've experienced over our 4 years with the company, paying for their bi-annual maintenance service, and meeting several of the team members over the course of mundane and emergency situations is: this is a group of people who go above and beyond to deliver excellent service and make their customers happy. I would absolutely recommend them to anyone who is looking for a great AC company.

Their techs are all professional; they not only know their trade but they all have great customer service. mature individuals, listen to our needs, take the time to explain their work so that we know what to expect, and explain the pros/cons of decisions we have to make.

we originally had Abel as a tech for several years. when we moved to a new tech (Dillon), my wife and I were not sure what to expect because we thought we had hit the jackpot. we're please that Dillon is also a professional.

we also had an AC emergency this year where the operations manager (Karl) responded to our emergency, and then there was a billing issue which we worked out with their Operations Director (I might be getting the role wrong). over the course of that issue we learned that this is a family-owned business, and as such they take all feedback very seriously and work very hard to keep their customers happy and hire great people.

I have used Samm’s for over 7 years as they are experts in their area and very customer-service focused. Tyler B is a great example of this. He fix our A/C and then took the time to explain why the problem occurred and why it may happen again and my options. The options did not include paying more money to Samm’s - it was about other systems that impact the A/C so they were not trying to upsell, just ensure I was aware. Great service as always and would never use another company. I was not charged for the service as I have yearly maintenance and it was within the 30 day frame.

Aurelio Ledezma is professional, courteous, and does excellent work. I'm very happy with Samm's H&AC service, and happily recommend them to anyone else.

Ken is such an intelligent and kind man. He is thorough, answers all of our questions and does a great job. We have used Samm’s since 2018 for bi-annual maintenance as well as completely replacing three complete systems. Their staff is lovely and we highly recommend.

Samm’s Heating and Air Conditioning can’t be beat! Their service personnel are skilled, professional and courteous. Every technician is top-notch and we are very happy that we bought our new system from Samm’s! From our new equipment to the regular service we receive, this company is fantastic!