HVAC reviews in Plano, Texas

Great service, professional, knowledgeable and very fair pricing. Also, quick to help us out in this Texas heat, which I appreciate very much. As someone who works in the commercial HVAC industry, I highly recommend Todd and his company.

Todd is amazing. Honest. Fair price. Does the work himself so you know it’s going to get done right. I’ll never use another AC company.

These guys are professional, quick, honest, and friendly. They accurately diagnosed our problem and accommodated our schedule to get the work done. KoolKoncept team is very knowledgeable. He is familiar with many different types of AC units.

We will use of all future koolkoncept services.

The team at Kool Koncepts are hands down the best. I had a 30 year old system go out in my attic. The attic has only about 42" clearance. They performed the installation professionally and in a timely manner. That was last year. Bills are lower and house is much cooler.

Todd was great. He explained the problem in detail and was able to fix my problem with the condensor. I thought he was honest, kind and very punctual. I will be using his services in the future.

We use Todd at work and he has always been honest and straight forward. I had him come out to my house and he was able to get me up and running quickly. I totally recommend him.

Todd is the best. Knowledgeable, professional and honest. Kool Koncepts will not try to sell you on something you dont need. Very fair pricing, feels like having a friend in the AC business.

We have been using Todd and team for over 12 years. They have replaced all of our units, but ONLY when they were needing to be replaced. He has continued to service our units and had always been reliable and reasonably priced. In short: trustworthy and very reasonable prices.

Kool Koncepts delivered on every aspect of customer service; including professionalism, punctuality, responsiveness. Todd Finley came through on every detail that was initially quoted and discussed. Crew was very respectful of our home and cleaned up to the point that you couldn’t tell they were in our home. Outside area picked up with no hint of installation ever took place. Given full explanation of new equipment, new thermostat, cleared drains (which was way overdue), improved previous space in attic for new equipment, etc... Did everything you would do yourself provided you knew what you were doing. Top Notch, HIGHLY recommended!!!!

Todd came out for an initial service and quickly provided a temporary solution by hot wiring our system.We agreed a follow-up was in order to properly fix the problem. Since then he has been our go to person to resolve any of our problems. He is honest and upfront. Todd does great work, but it can be challenging to get in contact with him.

His pricing is fair and he stands behind his work. We had a minor issue with a drain line after installation and he came right out and fixed it.

Update: We had a problem develop on some older equipment which was installed by a different HVAC company. Todd came out on a weekend, fixed the problem quickly, and didn’t charge an arm and a leg.

I can’t say enough good things about this company. These days it seems like everyone tries to take advantage of everyone else, so it’s nice to work with honest professionals who are good at their job. Thanks again, Todd.

What a pleasure it was to work with Kool Koncepts. Called Todd and spoke to him about the problem we were having with our AC. He said he would be out in a couple of hours to look at the system and do some diagnostics. He arrived as scheduled, determined the problem and gave us options for fixing. We ended up with a new compressor with a very fair price. The installation was fast and smooth and we couldn't be happier with the service and the cost. We will be using Kool Koncepts in the future.

I called Todd to get a second opinion on an issue with one of my units. He arrived within a couple of hours and gave me a thorough breakdown of what was happening. After his diagnosis and the options, Todd made us feel very comfortable with the offered solution. The installation was smooth, and therefore Kool Koncepts will forever be our HVAC company. Thank you Todd!

Todd at Kool Koncepts is the best! He was able to fix my A/C unit for a great price, while everyone else wanted to replace it. He was patient and diligent in diagnosing the problem and ultimately was able to successfully fix it and save me thousands!!

I recently had the pleasure of working with Todd from Kool Koncepts to repair my air conditioning system, and I'm extremely satisfied with the service. Todd's punctuality and expertise made this process a breeze. He quickly diagnosed and fixed the issue, and my A/C is now working better than ever. I highly recommend Todd and Kool Koncepts for all your HVAC needs!

Todd,the owner, is a good and honest tech. (And he doesn't use Chinese starting caps) Knows what he's doing and works efficiently and that saves you money. Give him a call. I use him exclusively.

Kool Koncepts replaced our HVAC at the end of 2023. We got quotes from several other companies and Kool Koncepts stood out because they gave us several options on different systems (brands, Seer ratings, etc.) and each option was very competitively priced. Of all the companies to quote us, Kool Koncepts was also the only one who took the time to understand the complicated layout of our house and assured us they could work around it. We never felt pressure to make any decisions immediately and they did not try to upsell us at any point. Todd and his crew were professional and took care to tidy after themselves. Since the install, Todd has been quick to respond to any questions or concerns. I highly recommend these guys.

Great experience and great service after several hot days with our ac unit needing to be replaced. Kool Koncepts came and got the job done at a great price literally less then half of what other companies quoted and a quality Carrier unit! Highly recommend

We have been a client of Kool Koncepts since 2019 and they do not disappoint. We had a unit go down over the holiday weekend and reached out for service. Kool Koncepts was out first thing in the morning, diagnosed and repaired the issue before lunch. Todd and Team have been a fast and reliable service provider for us throughout the last 6 years, for our home and our family members townhouse. They have never tried to upsell us anything or replace something that didn’t need it. Todd has always tried to help us keep the cost down offering advice and suggestions to best help our situation, which certainly works for our family of 5. Kool Koncepts really takes good care of their clients and will continue to be our go-to for any and all HVAC issues.

What an amazing service. There is a reason everyone gives the best review to Todd. His expertise and diagnosis, his honesty and his price are second to none. I wish I knew him a few years back. Keep up the good work Todd. People like him are hard to find.

Great working with Todd and his team to fix my AC - ready for Texas summer! 🤠