Reviews of local pros in Quitman, Texas

Let me start with this! If I could give a negative star rating I would!

I have split unit for my house. Upstairs unit was not cooling. Filed a claim with Fidelity National Home Warranty. Technician from NexGen, Coaty came out to diagnose the problem. They came out to my house on 4/17/25 which was Easter weekend. My family was going to be out of town that weekend. Normally I like to follow the technician around while they are diagnosing the problem, however, I wasn't as we were leaving out of town for Easter. Technician was looking at the air handler and then went outside to look at the condenser outside. After being outside for approximately 30-40 minutes the technician came back into the house to tell me what was wrong. He stated I had a coil leak in my condenser caused by a rock hitting(from mowing and weed eating) my coil and which is considered secondary damage. The home warranty does not cover secondary damage. He took me outside to show me the leak. I definitely had a leak. He stated, "With the age of my unit it needed to be replace and you could not fix the condenser." I wanted a second opinion, so I had another company come out and take a look at it the next Monday. When we arrived back to our house on Sunday, now our downstairs unit was not working. So I had my "Second Opinion," HVAC company look at both units. After he came up with is diagnosis, he said, "this is not secondary damage! This is from someone drilling a hole in your coil! Not just one of your units, but both of them." After looking at the cameras at my house, it is evident that the Technician that came to my house from NexGen Comfort Services and was sent out by Fidelity National Home Warranty had purposely drilled hole into the coils of my condensers and wanted the commission off me buying not one but two new units! The video showed him working on both my upstairs and downstairs units when there was not a problem wiht my downstairs unit! This was going to cost me around 15-18 thousand dollars! I have filed a police report against the technician and NexGen Comfort Services as well as reported them to the BBB and TDLR! Thankfully my home owners insurance covers vandalism and they covered the expense to replace my units minus my deductible. My home owners insurance is also going after the technician, NexGen Comfort Services, and Fidelity National Home Warranty to retrieve my deductible and the cost they lost in my claim with them! I hope the technician, NexGen Comfort Service, and Fidelity National Home Warranty are no longer around at the conclusion of this investigation! The technician, NexGen Comfort Comfort Services, and Fidelity National Home Warranty are very crooked people and I hope they get what is coming to them! Be extremely cautious and vigilant on who you bring into your house to diagnose issues with major appliances and make sure you follow them around to ensure they are not the ones making small repairs turn into major replacements!

Michael and Armando were punctual and professional. They fixed the air conditioning unit and cleaned up. They are a great team and work well together. Thanks again for helping us!

Upgrading our 31 yr old furnace, went from a nightmare when it quit, with 27’ outside, to professional install finished, the next day with heavenly results. Courteous, Alert & willing to take time not just to get the job done, but to custom fit the new where the old was; then check & recheck, before all was left as if they were never there. WOW 🤩

Harold was professional and quickly repaired our unit at a fantastic price. We have found our new Hvac repair company. Thank you, Harold!

We had a great experience with Ryan and his team! They replaced our old HVAC unit with a brand new one, and the whole process was smooth and professional from start to finish. The team was on time, worked efficiently, and made sure everything was done right. They were also incredibly kind and respectful, which made the whole experience even better. We can already feel the difference in comfort, and we’re so glad we chose them. Highly recommend!

Armando was pleasant, knowledgeable, efficient, and clean. He knew what was wrong with our unit and explained it thoroughly. We have had so much bad luck since purchasing this home. Also health issues. It was an awesome experience at our time of need. If ever need hvac work again hope our tech is Armondo. Thank you Armondo and Next Gen.
Danny and Pam

My experience with next GEN was top notch. They came out as quickly as possible. They serviced us the next day Ben recommending everybody to them.

I had to have my AC venting repaired underneath my 112 year old house. There were local AC companies that refused the job because it was under the house. First, when I spoke to Crystal about the work, she handled the scheduling and followup (fantastic!). NexGen Comfort Services inspected the job, took pictures documenting the work needed and they provided me with 2 bids, 1 to repair and the other to replace the venting that was damaged. Their crews are professional and Eric and Omar were exceptionally diligent. It's difficult to find reliable and competent contractors - with this team, there is no doubt they are both.

Alex and Corey are awesome they literally just left my house and I have nothing but good things to say about them. Very knowledgeable and patient. Very good at explaining everything. Thank you guys again!

Omar came out and left my home better than he found it! He was knowledgeable on every aspect involving the replacement of our furnace through our home warranty company. Omar and his helper were professional from start to finish, and I can’t compliment them enough on the work they did. It is absolutely beautiful and I even had my local hvac guy come behind him to check on the work done! He was highly impressed with the work completed! They cut no corners and made sure our home would have heat through the next few months to come. Thank you very much Nexgen!

Amazing from beginning to end!! They were so helpful and comfortable to work with! Extremely professional and super helpful with navigating the financing of it all (which is always so overwhelming) I cannot say enough, if you’re on the fence take this as your sign to go with NexGen!!!!!

for Alexander Hass My comment is for the person named Alexander Hass who came to do the review and inspection work. We were very happy with his work and his good attitude and very attentive. We want to thank him and the company he works with, Nexgen Confort Services. We recommend them for their good work. A very good worker, very professional and very detailed in his work. I give him 5 stars.

After being gone for two months, came home to a non-running AC unit and 90 degrees. Contacted home warranty who sent NexGen out next day. Home warranty would have taken several weeks. Scott arrived and immediately found issue then gave us options. Decided to have NexGen install new AC unit from their warehouse. Cody came out the next morning and had everything running in short period of time. Very efficient, courteous and professional. Will definitely have NexGen handle HVAC issues in future.

Cody was a fanatic tech. Extremely knowledgeable and professional. He was very fast in getting my furnace back up and going! I’d request him if I were you.

If I could give zero stars I would. Ryan came out to diagnose our unit. Upon arrival, he looked over everything and did everything he could to find problems that would discredit our home warranty. He also claimed that our unit was improperly installed. I asked him to run diagnostics for the coil and see what the actual problem was and he refused because there was nothing he could do stating that his numbers wouldn't read correctly and because it was installed improperly.

Any time he was talking to our warranty company, he would try and dodge me. While he was up on a video call in the attic I went up to go pay attention. After that he hung up to go outside, call back and finish the conversation where I followed him, but eventually he just went go hide in his truck to finish the conversation instead of speaking freely in front of me.

If the City of Greenville verified sticker ON THE UNIT wasn't enough to say that it was installed correctly and up to code, we have had two other certified technicians out to look at our unit on serpate occasions during this time. BOTH technicians said there was nothing wrong with the installation and both were able to clearly diagnose that there was a leak in our condenser causing Freon to leak and the Coil to freeze up and then melt through. The technician we are currently working with was able to turn of the unit (because the coil was frozen at that point), wait unitl it melted, and then run his diagnostic tools to find the actual problem.

We have been without A/C for 2 weeks because of Ryan. I would NOT trust him. I will also be making a formal complaint against him. I have NEVER been so frustrated and disappointed with a service.

We had our AC unit looked at by them through our home warranty. The two technicians that came out, Mike and Armando, were very knowledgeable and professional. Would recommend.

The technicians were professional and kind. They worked around my noisy little puppies and got the job done in a timely fashion. Crystal in the office kept me informed as to when the part's would be in and surprised me with a sooner date than I expected. It was a good experience. Thank you very much.

John came out first thing in the morning. It was able to diagnose and fix the problem very quickly. It was short a fuse that he actually took the time to go to the store and get a new fuse. Very polite, courteous, and professional. I would recommend him to anybody

Cotey & Colton were here the day I requested service. Cotey was honest and shared all my options for repairs. He also suggested a great value maintenance program for my multi-system home that will keep my units in great condition. Thanks so much Cotey & Colton!

Armando and Michael were fantastic - showed up very quickly and ready to work. Both very polite and conversational, which is so appreciated! Will definitely be using them moving forward with any other issues :)

Called with a furnace issue during cold weather, and John Contos a tech from NexGen Comfort Services LLC was dispatched for next day service. Jon assess the problem, explain the problem, replace the part and the furnace was up and warming again. Excellent, fast service, thanks, John. It was a pleasure meeting you.