HVAC reviews in Richland Hills, Texas

I have been with Brown for over 20 years and they have always been dependable and professional. Andy who serviced my unit today has been here several times. He is always friendly, answers any questions I have and is very thorough. I completely can recommend Brown’s Service, good people.

Andy is a great technician. He is very knowledgeable and always has a smile. He does a great job explaining the service and any problems that may arise. (Posted by Ruby Elixson.)
I also used Chris on 12-18-2025 to service my unit. Chris is very friendly and courteous and knows what he is doing. I definitely feel confident in the service I receive from Brown Service Company. (Posted by Ruby Elixson)

Brown Service Company did an outstanding job today fixing a wiring issue with my A/C unit. Chris was prompt, honest, and did outstanding work.

I called Brown Service Company based on a recommendation from a family member, and they were incredible! They sent out a technician within two days, replaced the part same day, and even helped me with the warranty process so that I could keep costs down. Thank you so much!

Awesome service. Chris did great job fixing ac . Called in at 8 am was here within 45 mins got ac back up and running. Reasonable cost too. Thank you

I've used Brown for years, but my recent experience was not so great. We requesting service for a short cycling a/c. The rep I spoke to said the tech would call before coming to our home. They did not give a time window, which was unusual, but we went with it. We waited until past 12pm. We went to help and elderly neighbor 2 doors down, figuring we would receive a call before arrival and we could quickly come back. We returned around 2pm to find a note on the door from Brown. No call was made. No notice that the tech was coming, no call when the tech arrived and we weren't there. I figure the tech just wanted to it an early Sat, a purposely failed to call. I'm a bit disappointed.

Brown installed the unit in my house and it has been working flawlessly for 10+ years. Always get prompt and courteous service even during the hottest/busiest months of the year. Highly recommended.

Brown Service Company has been providing us with excellent service for more than 5 years now. They arrive on time, are professional and keep our systems running smoothly. I love that they are a local company. The same technician services our equipment each visit, so he knows our systems. I recommend them very highly.

We have been a customer of Brown Service for over 15 years. They replaced our entire a/c system with a heat pump. They have stood behind their product and warranty our entire relationship. We do have a yearly contract with them to come twice a year (summer/fall) to service the unit. Well worth it. I believe they are trustworthy.

David arrived and installed two new ceiling fans and a new chandelier. He was timely, professional, friendly and knowledgeable. Communication with Brown Service Company from my first call until David arrived was excellent. Due to this experience, all my future electrical work will be scheduled with this company and i want David to be the electrician who comes to my home. I will highly consider Brown again for other types of work i may need.
Donald R
North Fort Worth

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⭐️⭐️⭐️⭐️⭐️

I've been a customer of Brown Service Heating and AC for over 25 years, and I can’t say enough good things about them! Their team is always quick, friendly, and knowledgeable. They genuinely go above and beyond to help their customers without trying to upsell anything. It's refreshing to find a company that values honesty and great service. I highly recommend Brown Service for all your heating and AC needs!

Can't speak highly enough about this company. Anytime I call with an issue or needing something to be checked out, they can usually fit me in same day (I think the longest I've ever had to wait was next day). In the few years I've been in my home, I've only had to ask them to come out a few times and they do a good job. I called one other company 1 time to look at something and ended up with a $3k bill that, the next time someone looked at what they had done, they apparently never even did. Thankfully, I've never dealt with anything like that with Brown, and don't see myself making the mistake of experimenting with another company again.

AC unit now working, no cool air and outside compressor was not running. Called Brown's Service and they had time in early afternoon and came out promply at that time. I called early morning and they made big effort to get me in.
Service tech arrived on time, very polite, attentive to my problem, had confidence in his work. Worked to find problem, after checking the system and fixed the issue after discussing the issue and what he would do to fix it, with me first before doing it.

We received service same day even after calling late morning. Andy, the service tech, got our heater working right away. This is the 3rd time Brown service has been able to keep us warm and cool!

Andy did a great job replacing the blower motor. I had determined prior to his arrival that the motor was kaputt. Andy replaced the motor in no time and he also corrected a 2 stage wiring problem we had since day one. However, the cost to replace the motor was over $1800 and on top of that they charged me $99 to tell me the motor was bad (something that I had already determined). I checked the retail cost for a generic motor and it was around $700. I’m sure that they were able to get the motor much cheaper than what a retail customers has to pay. We do get a 1 year warranty. FWIW - my last motor lasted 16 years. I gave 3 stars because Andy deserves 5 but their pricing is a little steep so they only get 3 stars. BTW - they did tell me how much it would cost prior to replacing the motor unfortunately at the time I didn’t know how much the motors actually cost or I would have replaced it on my own. If you’re handy do your homework before hand - you may save yourself a considerable amount of money.

UPDATE:

Based on my google review Brown Service Company replied and stated that I should call so they could make it right. Well I called and that was 15 minutes of my life that I’ll never get back. I requested and received a detailed invoice but it did not breakdown the material and labor costs. I also learned that they installed a 1/2 hp motor and the original was 3/4 hp. Further research revealed that the generic 1/2 hp motor goes for around $400 (retail). So I suspect that this company made around $1400 for less than 2 hours worth of work. Based on this I lowered their rating to 2 stars because they are way overpriced and they did nothing to make it right. Beware of Brown Service Company.

I called Brown for a second opinion. I needed a new coil b/c refrigerant was leaking. The price quoted seemed high and they also were very quick to offer to sell me a new system. The Brown company was able to come the same day I called. I did need a new coil but the Brown company checked to see if my system was still under warranty, which it was. That call to see if the system was still under warranty saved me about $4000.

Been using Brown Service Company for 35-40 years. They are a fantastic company. Do great work, fair prices, honest, and go out of their way to make sure our needs are met and we are taken care of. Wouldn't use anyone else for A/C or heating in my home.

I’ve used Brown for many years for parts, April Air filters and advice. In late July, we had a lightning strike that took out several plugs and such. Also took out the HVAC main board in the inside unit. Called Brown to come out and look at our unit and diagnose the situation. The main board was done for and had to order a new one.
After short wait, they came out with the new board and got the AC running. Of course, being summertime there was no need to check the heat.
With that cool spell that came through a few weeks back, I checked the unit on the heating and it wouldn’t activate.
One quick call and they came out and checked the unit out and after a bit, determined that a wire wasn’t connected and got it up and running. No charge since it was part of the earlier situation.
Thanks to Jimmy and others involved, all good to go. The HVAC seems to run much better than it had before. I would recommend.

The main board replacement was priced at $900. The Lennox unit I have is rather sophisticated. That was the majority of the cost.

Look out shady! I got ripped off by these folks.

Very professional and takes care of you quickly and fairly

The receptionist Hailee was super friendly and helpful. Company did everything they said and more.