Home Services reviews in Rockwall, Texas

Clients First has been great to work with. They manage several communities for me and they are always super responsive when we have irrigation needs. Thomas is always so quick to reply to me and meet on site. I wouldn't hesitate to refer them for commercial maintenance or any landscaping projects. Thanks guys!

I used this company for about a year on a commercial portfolio. They were always hard to get a hold of and I had to stay on top of them to service the properties. I had to constantly send them pictures of overgrown grass, not trimmed weeds, missed entire rows of bushes. When we stopped service, I had to pay a new company clean up fees as this company was not properly servicing properties and they were not performing the services outlined in their contract. I would not use them and not recommend them for a commercial portfolio. They may be fine with residential / landscaping project type work but for standard service agreements, I would steer clear.

I recently had some foundation work done on my house which devastated my front flower beds and grass. I contacted Clients First Landscape Solutions to give me a quote and help me with a new landscape design which included a retaining wall with drainage to prevent future foundation issues. Everything turned out beautifully and I am sure I will be enjoying it for a long time.
I really appreciated their professionalism. They returned all of my phone calls, emails, and texts, kept appointments, showed up on time, gave me a competitive quote, and completed the work as scheduled. I will definitely recommend them to all of my neighbors and friends.

Clients First Landscape Solutions is the best landscape company I have ever hired. Timely, professional and stunning results. They were even super flexible and accommodating when we added a bit of scope after all was well underway, like most homeowners do... I don't think I can say enough about how positive our experience has been. Have been recommending them to everyone we know!

We had an extensive landscaping project that included a brick retaining wall, a flagstone walkway, river rock, ground cover, underground drains, drip irrigation in the beds, plants in the beds, extending the front porch, and tiling the porch. Whew!!

His bid was a bit higher than the others, but I liked his stone work and the variety of expertise he had available to do this job.

I am very glad I chose Clients First. The office manager is easy to get ahold of, and is great at handling everything that came up.

Zach, the owner, is great to work with. He showed me a retaining wall brick pattern that I just love, and he runs a complex business well.

The project team was beyond fantastic. Abel is the crew leader, and he could not have been more helpful to the men and to me. He is calming and reassuring, and he follows through.

Esteban is the brick layer, if that’s the right term. The retaining wall is SO beautiful!! It exceeded my expectations- prettier than I even imagined it would be. Thank you, Esteban, the brick artist!!

Kyle and Mike ran the sprinkler lines in the front and soaker hoses in the flower beds. They faithfully made adjustments to fit the design. It works great!

The patio is SO beautiful!! I LOVE it!! I hope to get a picture up so you can appreciate what I’m saying.

Several families in the area are interested in Clients First. You have to see my front yard- it’s SO beautiful! And easy to maintain! I highly recommend them!!

Zach was an incredible visionary and supervisor. Thomas and his crew communicated their plan and executed it professionally. The crew was polite, punctual, and worked well with our neighbors and dogs. We are very pleased with our beautiful new backyard landscaping and are looking forward to working with Clients First again to improve our front yard curbside appeal. Thank you, Clients First!

Fantastic experience! We had a small retaining wall and drains installed due to years of erosion. Outcome was so much better than I expected and our yard looks pretty again! Zach and his crew were easy to work with and answered all of our questions.

Five Stars for Client's First. They did a nice job with a complete redesign of our front and side beds with a look that was quite an attractive alternative to the plantings that were used when our house was built. As importantly, they stood by their guarantees and replaced all plants and trees that for various reason did not survive. They "stood by their word" and replaced those trees. Additionally, the work Crew headed by Thomas & David are as good as we have had in the 33 years we have lived in Dallas. They were professional, attentive and made sure that we were satisfied with their work. Well done Clients First.

We were very pleased with the work that Clients First did in our front flower bed. Jack Easby was our consultant and, boy does he have great ideas! He was so helpful to us in telling us how to care for our new plants and even our lawn. Very professional young man who seems to know a lot about his subject. We would recommend Jack and Clients First again to anyone! 5 stars!

Zach and his team did a beautiful job landscaping our home! We’ve used them in the past for landscaping around our new pool. We just had them come back to landscape the front of our house and could not be more happy. Zach made excellent recommendations on plants and stone work and it looks amazing!! I love it! The work was completed in the time frame quoted and the crew was so helpful and explained all of the plants and watering needs.

We just completed our second round of backyard projects with Zach and his team at Clients First Landscape Solutions. They are amazing to work with and we couldn't be more pleased with the results! They took our backyard from a plain concrete slab to a gorgeous oasis with landscaping, a crushed granite fire pit area and a gorgeous cedar covered patio. The craftsmanship and attention to detail are impeccable, as is the customer service. We worked closely with the team to achieve exactly the look we wanted and they far exceeded our expectations.

Yes. Clients first to get the shaft. They continue to scalp lawns and blow leaves into our patios.

Clients First Landscape installed a retaining wall (with flagstone steps) and a flagstone patio for us. We are very pleased with the end result! Project was completed on time, on budget, with great workmanship and attention to detail. The communication and professionalism from Zach and the team was first-class. Very polite and respectful crew...always took the time to clean-up at the end of each day and consult me for input along the way. Highly recommended!

I would not recommend this company, nor would I ever use them again. Our project was for an outdoor covered arbor and landscaping. It started badly, never recovered, and seemed to get worse as the projects progressed.
On the arbor, they didn’t start when they promised, didn’t finish when they agreed, and kept requesting progress payments when none were warranted as very little progress was being made and not required by the contract. They did not fulfill contractual obligations of a gas firebox, installed a cheaper electric insert instead without consent, a model of which the manufacturer doesn’t recommend for outdoor use, and still expected full payment for the gas model in the contract. Subcontractors were constantly showing up unscheduled, unannounced, and unsupervised, on weekends sometimes, not knowing exactly they were supposed to be doing forcing me to “manage” the project personally. (Overall, we are generally pleased with the result, except for the firebox.)
The landscaping was even more frustrating. Again, no adequate supervision led to multiple corrections having to be made, and it is still wrong. They don’t even honor their inadequate 6-month plant warranty in their contracts. The choices they made for the walks were ill-advised, and the bed preparation was sub-standard at best. We really dislike the result, especially considering the cost incurred.
The entire process was an awful, arduous expensive endeavor that we regret undertaking with Clients First.

Addendum to owner's comments: There is no fire hazard to installing a ventless gas fireplace insert in wood framed outdoor wall. These inserts are installed in dry wall inside houses all the time, especially in bathrooms. with no fire hazard. And your "solution" to this "risk" was to install an electric one not recommended for outdoor use?? You also state your framer and electrician recommended the electric fireplace insert. Who did they recommend it to? Certainly not to me, they just installed it and hoped I wouldn't notice. There was no recommendation or discussion with me at all in advance or afterward. The only reason you installed this was motivated by profit. Your sales rep kept whining about how you weren't going to make any money on this construction, and electric inserts are much less expensive than gas ones that the plans and contract clearly called for. You ran a gas line to fireplace, the plans from the outset called for a wooden wall and gas fireplace insert, that never changed. Why did you just "discover" this potential fire hazard at the end or construction and never discuss it with me? The "discount" we "agreed to" was $1500 on the $3000 in the contract. And I'd still rather have a gas fireplace, an electric one with provide no warmth whatsoever.

Your sales rep did come out and replace one plant when the final check was delivered. Unfortunately, there were several plants that he agreed needed to be replaced under the warranty at this time. I was told the nursery you get your plants from were out of the ones needed and it was implied that they would be replaced later. To this date, they have not been replaced, violating your flimsy warranty.

Update: On 12-14-2023 water from the irrigation system these clowns installed under the concrete they poured began leaking out from under it. They would not respond to calls, texts, or a certified letter to repair it under their warranty. I am suing them in JP court.

Clients First did a fantastic job of transforming my front yard from a community eyesore to a bright spot with envious curb appeal. Jack Easby of Clients First combined his vast expertise in landscape design with the few ideas I was seeking and transformed my home landscape into something spectacular. Jack really knows his stuff, is a great listener, extremely polite, and was able to work in meaningful changes in order to accommodate my budget. I'd recommend Clients First Landscape Solutions to anyone seeking to improve their landscaping to deliver quality service and superb results!

Jack with Clients First landscape Solutions did a fantastic job with our backyard project. The team arrived on time each day and completed their work on schedule. We highly recommend Clients First Landscape Solutions for your next residential or commercial project.

I had a great experience getting a thorough design quote from Zachary. I heard from the company very quickly after submitting an inquiry, then Zachary was available to meet me at my earliest convenience. We went back and forth over email quite a bit since our project was a modern build and different from their portfolio of examples. The pricing and timing came back very reasonable. I feel they would have done a great job for us but we ultimately went with another company that had specific experience with modern builds and flat roofs. That said, I would reach out to them again for our next project.

We had our backyard project (Pergola and outdoor living space) done with Clients first landscape solutions last month. I reached out to several companies before I contacted them but no one was as responsive and professional as them. Zach was very helpful all the way from gathering our requirements based on the budget, planning, permitting and execution. The project was managed very well and the crew was excellent (courteous, punctual and great quality of work). Zach was also kind enough to help us with improvisations and changes along the life of the project. Overall, we had a 5 star experience with them and would highly recommend them to anybody looking to undertake any backyard/landscape projects.

We use Client's first at a few of my condo communities, and they have been great since coming online. There has been DRASTIC improvement in the landscaping at both, and Nathan is always willing to help and meet with myself or the board so everyone is on the same page. Thomas is fast at getting proposals out for communities and great at explaining them to the boards if they have questions. Highly Recommend.

Jack and his team were amazing and my back yard is turned out exactly as we wanted!

Great job done by Francisco and his team - very professional and he took the time to explain the progress and listen to my many questions - we’re really happy with the finished product! 😊