Appliance Repair reviews in San Antonio, Texas

Well all I can say I think customer service could be a lot better didn't find them very friendly try to push an older washer than one that was inside that was better looking and white cleaner can't tell you about the product I bought cuz I haven't tested it out yet also they almost lost my business because they weren't in the store left someone who didn't know what was going on couldn't tell you about prices of the merchandise I didn't think that was very professional if you want to sell something and you depend on customers to buy your product you should have someone that knows what's going on at all times and someone who can give great customer service possibly with a smile

Called the place,, very unprofessional hollering at help while on the phone with me. They said they would arrive at 2pm 1 hour later I called they said 20 minutes they have no sense of time, they were at house almost 2 hrs later. Lady gets to my house and tells me the way I'm loading the washer is the problem 🙄 she took 35 dollar for a call to tell me that? I have a problem with the machine the job was to find out why my washer doesn't complete rinse cycle. OMG. My brother got me a professionally today Nd now I know what is wrong with machine.

Had an appointment with Mr. Gonzalez and was called and told he was not able to make it. The gentleman that called said he would be coming out with Mrs. Gonzalez. They came out and within 20 minutes, Mrs Gonzalez had diagnosed the problem and fixed it for only a modest service call. Awesome work! Thank you.

I meant to put 0 stars, but you have to give one star to leave a review.
SCAMMERS!!!
They charged my 67 year old sister in law $300 to tell her to unplug her freezer so it can reset, but not before stalling for a week.

The people in the store seem nice enough and helpful. The lady was running the show having all the men hop and Skip and jump when she said hop skip and jump. The lovely Latina women are going to run the whole city soon just a matter of time tick tock tick tock. Good service friendly people

I would have been dealing with Gonzalez appliances for 20 years now I am never disappointed in their services. I have bought refrigerators stoves for my apartments they have lasted for years these guys are awesome. Family owned and operated great family

Great service, professional staff. Will do business again.

Says open on Sunday but number dont work

No communication. There was no answer the 3 times I called. Not sure if they are still in business .

I called G&G appliance looking for a specific unit, a black oven/stove.

He said he had one just as I described, he even checked the dimensions and told me the brand. When I got there 20 minutes later he said, "oh, I meant that one" and pointed at a white oven

I bought one from the guy on Marbach and he was honest and fair.

Quick response.

The service repair man that we had was great. Explained the problem, made a temporary repair until he could return with the new part and install it.

When you finally get them on the phone they're incredibly rude and unprofessional, they also charge double what a normal diagnostic would be and they can take weeks to show up, even if it's something important like a refrigerator not working.

Lakeview Appliance had previously serviced our Viking refrigerator on 3 occasions. Their website shows we are included in their service area. When speaking to their service representative, he said they serviced the San Antonio metro area, however they would not schedule a service call as we are considered outside the metro area (not true) for out of warranty repair. When asked about the area they serviced, the representative said only San Antonio. He was not helpful in providing alternative solutions, he was unwilling to discuss any issues, he kept repeating "their policies had changed." Lakeview is the Viking approved repair facility in the San Antonio area, from our experience that is not the case.

We called Viking who in turn contacted Lakeview to come and diagnose the ice maker which may or may not be under warranty according to the Viking rep. First problem is the tech shows up with no mask, took no sanitation precautions, and even after being asked several times by my wife would not honor social distancing guidelines putting her in harms way due to complete negligence during a global pandemic. that problem aside the tech then diagnoses the problem, communicates with Viking the issue, and tells my wife they will be contacting us later in the day. Later in the afternoon I get an email from Lakeview (Which I have attached a screenshot of) threatening to send me to collections by the end of next week if not paid immediately. This kind of threatening communication was uncalled for, unprovoked, and extremely unprofessional. Mind you this is LESS THEN 24 hours after the service call was made and THEIR tech told us viking would call us with a verdict on if it was covered. I responded to the email informing them that I was appalled that any company would treat a customer this way and for a manager to contact me, which they did this morning. Unfortunately, the manager was unapologetic and very brash making it very clear he did not care about the way we where treated as customers. He waived the inspection fee (which I could care less about it was $125) and pretty much told me to find another company and get lost. Nobody should ever be treated this way by a company and the level of disrespect we where shown should be a GIANT red flag to anyone thinking of using this poorly run company. The only thing I wish is that I could leave zero stars because the service we received does not deserve the one star I had to give. Stay far far far away from these people.

We show to be in their area. My Marvel Ice coil has a 5 yr warranty but install is on my dime. Since the whole job is not warranty we are not in their area. They only do complete warranty work. Stay away from these people.

Great honest and hard working people. Jesse was very professional and helpful through out our repair process. By keeping me informed with what needs to be done and in a timely manner he got my fridge working fast. When he says he will get it done he means it. I will be coming back for any other future repairs.

MUY BUEN SERVICIO AL CLIENTE. TRATO PREFERENCIAL Y ATENTOS..100/ RECOMENDABLE ...

Excelente servicios el técnico Eduardo muy amable y servicial súper recomendables

Sin duda alguna son una empresa profesional de buen servicio y puntualidad. También dan muy buena garantía en las piezas y mano de obra
Que si los recomendaría? Si, Claro que si... 100% recomendados....👍

Great service thank you treviño