Contractor reviews in San Antonio, Texas

I am a Home Depot loyalist, but two bad experiences at the Helotes Home Depot has me willing to battle traffic and drive further down the road to the local Lowes. My first bad experience was about a year ago when I went to the store and they had closed early. Not a good experience when you are installing a water heater and need last minute parts. If you are changing the store hours, make sure to update the hours you have posted online. My latest experience was with a 2 panel framed solid wood door I had ordered online. I received my confirmation email that the door had arrived, but when I went to pick up the door they could not locate it. My package paperwork was attached to the incorrect crate, so the thought is my door was given to the wrong customer. I requested that a new door be reordered and shipped to my house with free delivery, but was told this could not be done through online order. All in all, not a big deal I guess, loss of a little over an hour of my Saturday and have to push the project back 3 weeks until a new door arrives. Felt compelled to write this review as I am disappointed as I have never had a bad experience at any other HD.

I visited the tool rental center and got outstanding assistance from Vontrell, Kyle, and Maddy. They truly went above and beyond to support me with my small personal project and were very knowledgeable. If you're at this Home Depot and need help or tools to rent, be sure to ask for one of them. Thank you guys I'll buy you a pizza next time 💯

They didn’t match my paint at all to the old can I gave them and took the old can so I have to now paint the entire room instead of an edge job. Now the new flooring doesn’t look good with this light green paint. Was supposed to be fossil grey.

Plus they don’t enforce masks or customers to distance. Several employees had mask below their nose.

Very helpful

Poor service

I love this place

Always do a great job.

Favorite home depot as a contractor manager. Lines are always usually quick, customer service is great. AJ at counter is always helpful and friendly.

✌️👍

Buen servicio y atención al cliente

Great help

Terrible customer service

Worse place to find employees n ask for help while looking for what you need.

Even on a Sunday I got great service.

Really nice and helpful.

If this is Home Depot, I love it. Always find what I'm looking for.

Need to do a better job keeping their stock of parts in store

They have good hands on deck. Had what I needed and answered questions I had

The worst Home Depot I have been associated with. Flawed ordering, receiving and installing and the customer service is horrible. And don't expect them to call you when they say they will because they won't. Quoted me $235 on a door install and then tried to charge me $369.

Great cust service. Jackie,at the register, right away,assisted,by calling another employee,to assist us, in the lumber dept . Amador ,from plumbing dept,came to assist us. He was ,extremely helpful & offrd additional assistance, if needed. :Amador stay as kind as you are & be blessed. Jackie you're great. Home Depot,too many workers in the am but ,none avail,on the floor, after 5PM, really. None avail at all.

I hired home depot to redo my shower. It has been 6 months and it's incomplete; unable to use it. I have no glass to surround the shower. They sent an incompetent contractor who removed my shower wall and replaced it with a thin material that is used on kitchen.countertops. I"m making payments and have no shower. I am so disheartened. I get nothing but excuses.