Home Services reviews in San Antonio, Texas

I signed up with this company last year for their pest control and to clean out my dryer vent. They did a great job the first 2 visits. When they were scheduled for the third visit I took the day off to make sure I could be here when they arrived so they could spray inside. I had seen a couple of spiders in the house and wanted to make sure it was addressed. They gave me their usual 3 hour window and no one showed. I didn't receive a call. I called them in the afternoon to let them know and rescheduled with no problem as I know things tend to come up that are unforeseen. I then scheduled the appt for a week later again taking the day off. Again the same thing. No show and no call. I called them and told them this was unprofessional and that I no longer desired the service. The woman on the phone said a manager would have to call me back to approve the cancellation of the service. I know we had agreed to a year contract but they can't bill me for services they haven't provided and technically they breached by not showing up twice.

I never heard from anyone so I figured I was done with them. Last month I received a notice in the mail out of the blue giving me a date for my next service. I was shocked to say the least. When I called to inquire they told me that they did see that my last service was done in July of 2016 and that I still had 3 services to complete per the contract. When I informed them of the issues I had they stated their systems were updated and somehow it took them that long to get me back on their rotation. Again I informed them I wasn't interested and the woman on the phone again took my information down to have a manager call me. Two days went by and didn't hear from anyone. I took it upon myself to call again and ask to speak to a manager. When I did call the person who answered identified himself as the owner. He informed me that the person who was assigned to my contract was no longer with the company and apologized for the service (or lack there of) I received. He stated he was ensuring that customer service be a top priority under him now and wanted another opportunity to have his company provide better service. He said his system showed I had 3 remaining services left and not only would he keep me at last year's rates since they had gone up but would have my next service done for free. I agreed because I appreciated his desire to want to keep my business. The service guy arrived within the 3 hour window and was very thorough. I was satisfied with the service. Much to my surprise, 2 weeks later I saw the charge for the service on my checking account for the card they had on file. I called about the charge and of course no one knew anything about it. They even scheduled another service the following month as if it were the follow up they set up after the initial. Another way to get more money I guess. I called to cancel that and whomever I spoke to said he had "fixed it" in the system. Today I received a notice for another service with a window between 12 - 7:30. Really?! For something that would take 15 minutes tops? No, thanks. I'm done. I will be sure to cancel my debit card and get a new one so they don't try to charge me again. If someone from the company is reading this, just cancel my account for good.

Dustin Badger was very efficient in doing the aeration. I would recommend that a clean up be performed after work is done.

Very disappointed with this company. They treated my house with “eco friendly” pest control. I experienced nausea and headache for three days. It was so strong the smell. I called the and tried to cancel the contract. They mentioned that I couldn’t do that. According to the contract, The have to spray bi-monthly. I requested speak with the manager and he never returned my call. Then, they came and spray my front yard when I was not at home. They sent me a bill later on. This is not right.

Nature Own's pest control team Always on time, courteous and efficient. Always takes the time to explain what they are doing and what we should be looking for to make sure it was effective.

Nature's Own has been excellent. The staff responsible for scheduling appointments are all kind, efficient, and knowledgeable. I had some problems with ants in the kitchen. Nathan was the technician who came to treat the house. He too was excellent. Kind and very knowledgeable, he listened carefully and shared his expertise. Ants are gone. Thank you, Nathan. Thank you, Nature's Own.

Marcello with Nature's Own did a great job replacing the firebox walls in my fireplace, which were cracked with age. He was fast and very knowledgeable when explaining the problem. He also taught me how to properly use the gas starter, which was something I didn't have previously. Excellent customer service, Marcello!

Choosing Natures Own pest control was the best decision i have ever made! My house was being taken over with pests & bed bugs. I tried 3 other companies to get rid of them, but nothing seemed to work. Then I was recommended this company by a friend of my mine. So i figured " why not?", gave them a call and set up the date. The service was amazing, they showed up on time, asked me details on where I feel like they are coming form the most, and took all my concern's about their spray vs my animals very seriously! Best Service ever I am now a Life time customer!!

They were great in the beginning, techs went out of their way to help as did the office/scheduling staff. Their demand grew and the 5 star service declined. Called to cancel as I was ill with the flu. No one answered so I left a message. As I am home convalescing, I hear someone rustling in the backyard and it was the tech. I went out there and told him I had canceled the appointment at which time he said it did not matter I was still going to be charged because he already treated approximately 4 feet of my yard already. He abruptly rolled up his hose and drove off. I called the office and let them know that I had canceled and do not believe it was fair for me to be charged as I had Canceled in ample time. The office manager informed me that I was still going to be charged because they did not receive my message, and that it was not necessary for the tech to spray the inside of my house in order for the service/treatment to be effective. In fact she said the techs never have to enter my house as long as they treat outside. Being I have been a customer of them for the last seven years I was flabbergasted at this response. Because I have never heard this before. I had asked for the office managers email address so that I could show her a screenshot of the time and duration and which I called and canceled my service. Office manager to claim to give me her name and email address. Bottom line they charged my credit card for the full amount of service. The pet friendly and family from any chemicals they use our top notch. However their customer service, logistics, and reliability are worthless

This company is AWESOME!! Unlike other pest control companies they give you an actual time for your appointment and show up on time. They gave us a 2 hour window. They make sure your happy with your treatment with a follow up call and will come back if you see anything in your house that’s not suppose to be there. We will continue to use this company if we have any issues.

Showed up on time. Was very professional in a courteous and personable way. Trusted Zack completely. He recommended work where needed and declined work where not necessary. Thanks for your service.

I had Ricky out to do my quarterly pest control. He was great at explaining what products he uses and why. He is professional and provided top notch customer service. He listened to my concerns and told me how he would address them. Ricky earns 5 stars but the company does not. I would like to see Nature's Own become better at scheduling. I would actually like a call, where they ask if the date they want to schedule me works for my schedule, so that I can plan for the visit. I would like to see a week notice at least. For this visit I only received a call late yesterday that they were coming today. With e-mail and cell phones there should be a better way to handle scheduling.

I was looking for a good pest control company for my house pest control. One of my friends suggested this company. I contacted with them and they did a quick response. Now my house is now free from bugs and other insects.Their effective rodent and squirrel pest control that won't harm the real pets.They are very professional and co-operative. Price is also reasonable. I am highly satisfied with their services and must recommend this one.

I had my first service today and was very pleased. The technician, Ricky, called 20 minutes ahead of his arrival and was very prompt. He explained the service and the treatment provided. He was friendly and thorough! Great service!

UPDATE: 12/19/2017 - Very frustrated with the scheduling service. I had an appointment scheduled for Wednesday, 12/13 and asked to have it rescheduled to Friday, 12/15 and had a confirmed window from 8-11am. The service technician did not show up and did not call. I then received a voicemail from Natures Own on Saturday afternoon letting me know that my service for Saturday, 12/16 (NEVER ACTUALLY SCHEDULED) would not be able to happen because of an issue with a truck. I'm extremely frustrated with the lack of communication and the poor customer service.

I am really happy with outstanding services provided by nature own pest control company. These guys really know what they are doing when it comes to pest control. They are fast, very efficient, and offer excellent service. They have a magnificent team of employees, very friendly, reliable, professional and very polite. When it comes to pest control, these guys are the best. I am really satisfied with their service. Thank you guys for the great work.

Your technician was excellent! He explained in detail our gas fireplace problem and what we needed to fix it. He was friendly, courteous and professional in every respect. He provided pricing up front and showed us the bad parts he replaced. When he completed the repair, he asked us to turn on and off our system several times to make sure the system was functioning properly and we were satisfied with the repairs and service. Overall, a great experience!

Bobby was very professional in cleaning our chimney and being in our home. I could tell he enjoys his work. Will definitely use
Nature's Own again.

I've been using the same pest control company for 10 years, but I had an issue with my usual guys regarding scheduling so I had to look elsewhere. My buddy recommended Nature's own pest control since I had an emergency (bed bugs got in my house), and they were able to come not long after my call. I left the house for the day and left them to it, and by the time I got back from work and seeing my partner, they had taken care of the problem.

They listed some instructions for me to follow to prevent bed bugs from coming back or nipping them in the bud as soon as I see a sign of them, but thankfully I haven't had to deal with that since they've been gone for good. I am very happy with the service they provided and will be using it again if I need any sort of pest control.

This company was recommended by my next door neighbor who is a realtor. I had my dryer vent cleaned and it was a mess. Marcello was the service technician. He was very thorough and explained everything to me and went the extra mile to make sure it was done right. He did a excellent job and I recommend asking for him for your next service. Thanks Marcello.

1st time used Natures own Pest control. It was recommended by my sister. We are really impressed with their professional attitude. Nature team just completed the first home visit and treatment, they reexplained every thing in completed detail, answered all my questions and provided very prompt and excellent service. I can't wait to have them back out next month to completed the initial treatment. I will recommend this company to all of my friends. Thank you for your excellent professional service.

Awesome results. After 2 days we are finally bug free. Friendly staff and they were very easy to schedule service. The technicians wore shoe covers and did an amazing job.

If you are looking for a natural pest control company with great results then Nature's Own is the perfect company. I have been using there services for over 2 years now and no problems to report. Great group of folks.

We hired Nature's Own for a chimney cleaning and repair plus dryer vent cleaning. Service exceeded our expectations, from the person who answered the phone, Heather, and then went the extra step of calling us back with the exact information we needed to proceed, to the technician, Zach, who arrived on time the next day and was so friendly, professional and knowledgeable about the work that needed to be done. His work quality was excellent, and we were delighted with the work performed. We have now used Nature's Own twice and will definitely use them again.