HVAC reviews in San Antonio, Texas

I had my emergency heating coil replaced. Recent cold spell knocked out the coil and the board and had to be ordered. Eli Trinidad arrived the day after my call and ordered the parts which came in 2 days later. He returned to install the parts, all the while explaining what he was doing and answering my question along the way. He was knowledgeable, courteous, and possesses excellent customer service skills. Obviously one of your best employees! My Airtron service contract covered the expense of the parts and service. Thank you Eli and thank you Airtron!

We have been Airtron Heating & Air Conditioning customers for over 20 years and have semi-annual maintenance checks performed every year. Today was our scheduled summer service and was performed by Technician Javier Lozano. Javier was very professional, knowledgeable, and friendly. We are very pleased with the service performed by Airtron and Javier and will ask for Javier by name for future maintenance checks!

Had the HVAC winter maintenance completed a few weeks ago. The tech, Emmanuel Williams, was top-notch. He explained the system and all of the little things that I needed to do in order to keep it running smoothly and in working order. There has never been a tech out to the house that explained things better and really took the time to make sure that I understood what I needed to do. Thanks guys. My only complaint with this company is that it is a bit tough to get an appointment. But they are flexible and will work with you.

WORST HVAC COMPANY!! This company has been doing maintenance on my mothers HVAC system for 8 years. They have not been properly maintaining her system and failed to inform her of several underlying issues which has caused severe damage. The tech I spoke with on her last service was very unintelligent and poorly trained. The manager never returns calls and provides horrible customer service. Donna the call center manager is even worse. She blamed it on my mother When their company is responsible for maintaining the equipment. They refused any type of refund for their neglect and do not pride themselves in customer service. I will do everything in my power to make sure everyone in San Antonio is aware of the fraud they are doing. DO NOT USE THIS COMPANY!!

Ive got a 20 year old Carrier system that Airtron installed in 2005. Zachary performed a thorough inspection and talked me through his inspection to show me what was in good shape and what might need attention in the future, as well as what is likely going to fail due to the system’s age. He did not do a hard sell but encouraged me to consider a new system in the future, although he said its likely ill get a bit more life out of this one. No scare tactics. I did set up an appointment to at least get more info so that i can budget for a new system. Zachary was friendly, very knowledgeable and was able to answer all my technical questions with what I felt was informed by experience. Overall great job

Airtron has been taking care of us for five years now. Very satisfied with their work. Today our Tech Santiago was excellent. Very knowledgeable, professional and polite. Airtron needs to keep him on staff!

Airtron always provides excellent service! We had our HVAC system serviced today by a superb technician, Emmanuel Williams. From the moment he arrived he walked us step by step of what he was doing and shared his knowledge about how to best care for our system. We appreciate his work ethic, professionalism and friendliness! Airtron is lucky to have such an outstanding person like Emmanuel who represents the company in a very positive way!

Technician (Jose Guerra) came to repair my AC and went above and beyond to ensure the problem was solved. he was very courteous and respectful of my property and explained in detail what was being done. This man need a raise🙂. great asset to his company!

I’m very happy with the HVAC maintenance service. Omar Medina the technician arrived on time, was knowledgeable, and took the time to inspect and clean everything thoroughly. He explained what was done and gave helpful tips for upkeep. Excellent customer service and quality work. Highly recommend!

Airtron sent out a young technician named Alan A. to perform maintenance on my AC unit, and he was outstanding. Alan was extremely polite, knowledgeable, and professional. He explained everything he was doing, walked me through the issue, and even showed me pictures so I could fully understand what was going on. He worked quickly but efficiently, and the quality of his service truly stood out.

I definitely want Alan A. as my regular tech for future maintenance calls. I’m very impressed and grateful for his professionalism. Same day service ! Thank you, Alan A., at the San Antonio Airtron location—5-star guy all the way!

Joshua Minerd with Airtron provided outstanding service. He throughly explained everything he was doing, made sure I understood the condition of my system, and took time to answer my questions. I especially appreciated the maintenance tips he shared to keep everything running efficiently. Professional, knowledgeable, and courteous from start to finish. Highly recommend!

Omar and Ricky were very professional, and I received excellent customer service. They were very knowledgeable they answered all my questions I had about the repairs to my system . Repairs were made in excellent time. There was no cost due to the A/C servie plan I have with Airtron.

Joe Castilleja Was awesome. I was his last stop of the day and the poor guy barely made it with van problems, but got here to my home to finish his work and let the tow truck pick him up from here. Despite all that, Joe had the best attitude, explained everything he was doing and share a lot of great ideas and tips to make the system run its best. I’ve been under your service plan for years, and I’ve had a lot of great technicians at my home, but Joe was the best.

Outstanding Service by Mark Young!

Mark Young was absolutely fantastic! He arrived on time, explained every step of the process in clear detail, and made sure I understood exactly what he was doing and why. He took the time to clean and inspect my air conditioning system thoroughly — from the blower and coils to the capacitor and filters — and even provided detailed readings and recommendations for future maintenance.

It’s rare to find a technician who is both knowledgeable and personable, but Mark delivered on both fronts. I really appreciate his professionalism, patience, and attention to detail. Airtron is lucky to have him on their team!

I have used Airtron for the last time. $471 to clean a small drain tube inside the furnace is exorbitant. The tech was through in less than 10 minutes. He took the little hose outside, knocked it against his leg to get the crud out and put it back on. The tech said they charge the same flat price ($352)for any "drain cleaning" whether complicated or simple like mine. Many other companies apply the service charge ($119) to any repair but no NOT AIRTRON. When the tech gave me the price he said "Yeah I know it is ridiculous". He was right. This is the second time I have used Airtron and both times the price was very high for a simple job. I will be sure to use someone else next time.

Travis is a very polite and professional individual. Travis has excellent customer service. He will answer any questions I may have. After servicing my unit, he explains what he has provided as part of my maintenance agreement.
If my neighbors were to ask who provides the services for my A/C, I would highly recommend Airtron. I would also inform them to ask for Travis.

We had our semi annual routine maintenance appointment today with Airtron. This was the sixth year with this service and l have to say that our technician, Emmanual Williams, was top notch! He was safety conscious, friendly and very knowledgeable, he explained everything about our service call, how our system was operating and informed us on what we could do to promote the life of our system; things that had never been explained to us before! Thank you Mr Williams for the courteous and professional service call today, it was a pleasure meeting and learning from you about our HVAC unit.

Airtron technician, Mr. Emmanuel Williams, displayed great professionalism and initiative during our annual A/C system tune-up. He ensured I was aware of any and all actions taken during his visit, to include reminding me of homeowner responsibilities to ensure outdoor systems are washed between visits. I'm submitting estimate costs as I'm not knowledgeable of out-of-contract tune-up costs. Again, kudos on a job well done!!! Mr. and Ms. Ezekiel Benitez

I paid Airtron 34+ dollars a month for a yearly service and they come if I call them albeit slow. Look at these pictures of what the "technician" left behind. Does the report say our grass was overgrown? It was. When we were able to inspect, we cleared the grass as we should. If he couldn't complete the service because of it, he should have put it in the report. We have been at 88+ at times on therm since his "service". We can't bring it under 79 at all. I called 2 days ago and they said they couldn't send someone until tomorrow. I cancelled. They don't care. *Update: turns out it was the capacitor and this "technician" didn't even know to fix that because he never looked at the unit outside. I am considering suing these pretenders. Everyone should know that Airtron is not an ordinary AC service company. They make their money off of new home installs. They could care less after you have bought the home. Reporting to BBB as well.

Alan A came out to service my unit! He was very respectful and professional. He took the time to explain everything that he would be checking. He also explain each step he was completing as he conducted the maintenance. I was very pleased with the service he provided. They give you a 7 hour window that the technician will arrive with a 30 min call before they are in the way but you can always request a hour window in which they will call within the hour of arriving.

Another professional and helpful visit from AirTron. The professionals are so informative and not “pushy” with the service offerings. You can tell the technicians are NOT paid for “selling” products to the client. They are informative and give you time to decide what you want to do and when you want to do it. It’s up to the client and there is no “shaming” if you decide not to take advantage of a service upgrade or optimization. As a result, I have added some very important optimizations to my system after thinking and getting feedback from a couple of their technicians over time. I fee taken care of and not taken advantage of.