Reviews of local pros in Santa Fe, Texas

This company is outstanding! I’ve been a customer for over five years, and my recent experience was excellent. Arael and Gustavo did an amazing job during their last visit—they fixed the fan and explained everything with great professionalism

My water heater busted and they were able to send someone out almost immediately and replace the unit. Service was great and the tech was polite and professional.

Absolutely the best experience! I needed an older gas wall oven taken out and the new one installed. The technician Mr Gomez did a great job and didn’t take long to do it. He carefully took time to check the new connection to be sure it was air tight and also checked all was in working order before he left. Very polite and professional. Will definitely use On The Way Olumbing for any future plumbing jobs I have. Also, the job was scheduled and completed very fast after contacting them.

Jason came to visit and find a source of sewer smell we had a couple day’s ago. It has subsided and no smell was noticed. He checked air conditioning pan and valves and pipes. Very professional and thorough!
He stated if the smell comes back we may need a smoke test to fine pipe leaks, but since our house is less then 8 years old that may not be necessary. I wholeheartedly will always use this company for my plumbing and plan on making a car for electric electrical outlets to be installed in my garage. Thank you very much!

An emergency plumbing service was requested on Sunday evening. The team responded professionally and promptly repaired a leaking water pipe. They also provided guidance for the subsequent drywall repair. Overall, the service was extremely helpful.

I used the plumbing services at on the way. Was very satisfied with their services and quick response. A big shout out to Remy and crew. There are a couple people on this crew that should be recognized. Chad the journeyman plumber and helper on this crew for doing whatever it takes to keep the homeowner from getting in a jam whether staying late or skipping lunch. Last but not least the wonderful digging/cleanup crew that put our yard back together like nothing happened. Will use again for my plumbing needs.

Excellent service and communication on my foreclosure project. Staff and professionals couldn't have been better. Work done on time, to code, and on budget. Recommended!

On the Way has been amazing so far! Zeke gave us great information and we received our estimates on several projects within an hour of him leaving. The office called very quickly to schedule and we are having the work done immediately. Great company to work with!

We had a great experience with our plumbers that did a great job. Kevin and his crews were excellent. Definitely will use again. Thank you so much for repairing our water problem in the slab.

I have used this company twice. Both times I was so impressed with their prompt response and fair price. The people are so friendly and seem to go out of the way to help you. I will be calling them in the near future for another service I need.
Good folks!!

On the way is a very professional company. They are responsive. I called on a Sunday and today is Monday and my electrical problem has been resolved. Jeremy was SUPER nice, knowledgeable, and professional. He had my issue diagnosed and completed quickly. I historically use another company for my electrical needs but that may change to On the Way AC/Plumbing. I'm glad I called them.

The day after Christmas 2025 our toilets would not flush and the showers were not draining . I was pretty nervous about calling a plumber after my husband tried diy and was not able to fix the issue . We called On our way after seeing they had good reviews. They did not disappoint at all . They were here within and hour and quoted us a very reasonable price . Within less than an hour the tech had fixed the problem . Very friendly . We were very happy with the service and will continue to use them . Thank you on our way . I really appreciate you .

Completely happy with service from On The Way from start to finish! I had a plumbing issue and Cody is the BEST! Explained everything completely concerning repair, answered all my questions, very professional! Also just a pleasant person! Great job 100%satisfied!

Horrible experience. Plumber did not fix my clogged drain. Put in 40 percent effort and gave up with an excuse of roots from a shrub. Was running snake in wrong direction I could hear it inside the pipes under the house. Had to ask for another Plumber to come out. And tried to charge me almost 300 dollars to take the auger out of the truck. Absolutely ridiculous

Plumbing services: Very happy with the service. They had to redo all the plumbing under a kitchen sink and run a new line to the fridge. They communicated that they were running late due to other emergencies and was very fast at getting the work completed. He showed me everything he did and told me he double checked everything prior to telling me he completed the job. I will be using them again as well as calling for electrical issues.

We had breaker box issues on a Saturday.
Luckily they could dispatch Jeremy the same afternoon. He was professional, polite and friendly. Jeremy quickly diagnosed the issue, explained it to me and proceeded to fix it quickly at a very reasonable price. Very thankful for the quick amd efficient service. Would recommend highly.

Great service! Remi the technician showed up, but since my tankless water heater was running at the time, he suggested that I wait till the error code pops up the next time and then give them a call so he could specifically attend to the problem without having to do any guessing about the problem.
He was extremely friendly and professional, also very helpful with some general maintenance tips.
They will definitely be my first choice for plumbing issues in the future. He also did not charge me a dime for his time to show up at my place.
That’s pretty rare these days!

On the Way Services did an amazing job! They were professional, reliable, and showed up right on time. The quality of their work exceeded my expectations, and they made the whole process easy and stress-free. Great customer service and attention to detail—I highly recommend On the Way Services to anyone looking for dependable, top-quality service!

Ronnie truly is a small business owner. (Which is hard to come by with all the franchises now and days) thy say your employees will not work as hard as the boss, which is true but Ronnie holds his employees to another standard. I want to publicly apologize for the rants. Ronnie and his crew truly will make it right. Thank you Ronnie for your persistence on wanting to make it right. I highly recommend, on the way. And oh yeah Jeremey was great and very communicative definitely needs a raise!

They showed up at time promised, tech was very polite, fixed the issue quickly and accordingly. He asked me to inspect before he left, all was perfect, I gave him a bottle of water and let him cool off in the shade for 5 minutes or so. He stated if I was good with everything he had more Jobs to go to.
But he wanted to make sure I was satisfied with the work before he left. Which I was.
I would totally recommend ALL The Way.

Excellent service.

My kitchen sink stopped working after this last freeze. After several failed attempts to clear it myself, I felt it was finally time to call a professional. I was skeptical, as I have not had the best of experience with plumbers in the past, but I had to do something.

And I am glad I did.

The ladies there at OTW were friendly, empathetic, and even had someone available to do the service that same day! My technician was Jason, and he was extremely polite and knowledgeable, got here earlier than expected, and finished the job in half the time expected.

Now my sink flows perfectly! They really just changed my entire outlook on plumbers, and by doing so, have earned themselves my loyalty.

Thank you, On The Way!