HVAC reviews in Southlake, Texas

Taylor completed resolved my issue with my clogged AC drain line. He went above any beyond and I greatly appreciate his service! I definitely recommend this company!

Steve was a great technician. He was polite, cordial, skilled and efficient. He was happy to Answer all my questions and presented himself as though he had plenty of time to explain things to us.

Taylor did a great job!
He researched a failed part that I had added on to my system and check for possible warranty coverage. (Warranty expired a couple of years ago.).
He identified and explained all replacement options that AGES carried Including a current model replacement of the part that had failed.
He answered all of my questions and offered suggestions without being pushy.
Great to work with! Can you clone him?
Thanks!!

Josh and Austin were great. They walked us through every scenario and process available. They didn't rush and even had a pleasant conversation about my car in the garage. They were extremely knowledgeable and not pushy whatsoever. I will definitely use AGES from now on and will request Austin and Josh personally. They both deserve a max raise come end of year review. I look forward to our next appointment.

Great job! I’ve been limping a system from 2018 from one problem to the next for over a year. Every appointment I was fearful of another big repair bill. Ages has really helped to find a cost effective replacement. Carlos, Joshua, every tech that I have worked with have all been friendly, professional, and very helpful in finding solutions to cool & heat my home in the most cost effective way. Many thanks to Carlos for helping me this week!

It may be ok to use them for residential service. However there is no way they are qualified to do service for commercial units. We have 5 Trane and 4 Daikin roof units. The biggest one is 75 ton. They told us that they cannot turn on heaters on 4 out of 5 trane units, which are savaged by someone because internal system wires have been cut/tempered. They indicated that our previous service company must have done seomthing wrong. After they left, we went to roof and turned on heater on units one by one. All of them operated correctly. What a waste of money.

Joshua called to let me know he was on the way and his expected arrival time - he was right on time! I've known him for a while now, and he is so friendly but professional - he chats easily while he works away. He insures that everything is working properly before he leaves - he does an excellent job!

Call to AGES , Mesha answers phone & is kind of, very smart , comforting & Knowable. Immediately sets a quick appointment with two outstanding service techs ( this is an ice storm and brutal cold ) Mesha is rightfully confident of Josh & Taylor's experience And driving abilities which they promptly arrived in the exact window of time . Ages delivers on what they state . Real kindness , thorough , cared , highly trained . The whole experience of getting heat to work & wait to evaluate what steps to take next . This is a Fabulous Company and have done business before which was a large difficult job . Will continue to call Ages with Trust and knowing of their costs and knowledge . Excellent Company !!!

Joshua did a great job. He called an hour in advance to tell us of his ETA and was very quick and then gave us a full verbal report after he did our semi-annual checkup. We have been using Carroll's (now AGES) for 35+ years and their service never disappoints.

My technician Taylor was awesome. He was very respectful, knew what to do, and reviewed his report with me. He gave me an honest assessment of my systems and what next steps could happen if any. We had a great discussion about the report, without any hard sales pitch. Ovweall, an extremely personable man, very respectful. and extremely knowledgeable. Their office staff,Mechia is also wonderful. I am glad I do business with AGES

Zach did our summer check on our AC units and was very professional and thorough. I was very impressed!

I’ve always found Lee Air Services people to be courteous, attentive, skilled and dedicated to my welfare. I really appreciate their service, and will always gladly recommend them.

Victor was my service tech. very friendly and professional. Came out quickly and addressed the problem and took care of it. Suggested also to go ahead and change the indoor filters as well. A pleasure working with him.

We finally have Heat and air in our house again. Been out since Christmas day! No Thanks to Lee Air services! We been waiting on them this whole time, just to be told they Can Not get a new system for us, When they told us numerous times that it was shipped, they are just waiting for it to come in! We been waiting this whole time for nothing!! It took 3 days for the other guys to come out and deliver or new system.

Our HVAC system was old and I decided to have Lee Air Services give me a quote on complete system replacement (using existing ducting). They gave me a quote for complete system replacement including fan, furnace, outside condenser, thermostat, outside shutoff elect box, new type of "freon", etc. I also asked if they could provide a small window unit for A/C for one room to last while they big unit was off which they did for $50 which included install and remove. The entire job took their professional crew maybe 4 1/2 to 5 hours, due to organization, everyone knew their job. Mr. G.L. Johnson the owner is a wonderful human, and a veteran. I try to do business with veteran owned companies when I can. Top notch, professional, reliable! Thanks!

Brandon Paonessa with Lee Air Services was amazing! Knowledgeable and professional! Arrived timely and explained everything so well!

Had them out to fix an issue with air handler, tech was courteous and fixed the main issue of the cooling cycle not running this was the first $129.00 charge. Then had them back out to fix the subsequent issue of the air handler now not shutting off & the tech said that the relay needed replacement and it would be another roughly $400 to replace a $25 relay. I opted to purchase the relay myself & install and they still charged me another $95 for coming out to fix what should have been done right first time. He could have completed that in another 20 minutes or less.

We replaced an older AC unit with a new Trane AC. On the morning of installation, we were called to let us know they would be out shortly. The installers (including the owner and his son) were very professional and had everything installed and working in a few hours. The crew was very respectful of the floors in the house by covering them and cleaned up nicely afterwards. Ac is working great. Thank you Lee Air Services for a job well done from Colleyville.

We've been customers of Lee Air Services for years and our service representative Brandon is a terrific asset for his company. Thank you

I just moved to Southlake a few months ago from San Antonio. Unfortunately for me, the AC went out and stopped cooling on Friday night while I was entertaining some friends and family roughly around 10pm. Luckily for me, Lee Air had one of their stickers on the thermostat from the last home owner.

So, I called thinking I will just leave a recorded message (being its 10pm at night on Friday) for them to schedule an appointment for Monday. Too my surprise, someone was still at their office answering phone calls. Wow!!!

They asked a few question about how it was working before it stopped, they said, "incase it was something simple like a breaker had tripped." No breaker trip so, it had to be something wrong with the equipment.. Lee Air than asked if I wanted to wait till Monday or if I wanted or need someone out tonight. I was surprised again that they still had a tech at the ready... Being that I was entertaining and the house was starting to get warm (80 degrees and rising fast). I decided to have them come out that night.

So, keeping in mind there was a party still going on. The Lee Air tech (Jim) shows up within 30-45min from the time I call. I showed him where the thermostat was but, within a minute it seemed, he informed me that the issues was not with the Indoor unit and show him where the outdoor unit was located. After showing him the unit, I went inside to continue hosting. I would say within 10-15min I started to feel cooler in the house. Curious, I went outside to check on the tech. He informed and showed me the burnt wire he had found on the outdoor unit and also showed me the "coils" that had dog hair blocking it.

Long story short, Lee Air fixing, cleaned, and checked over the entire system and found no other issues that would keep the system from operating. Lee Air did leave me with some information on a few things I could do to improve my AC for the future and lower my electric bill but, I didn't feel pressured that it had to be done right away, especially at Midnight, Haha. Felt like I was talking to my brother (who's a auto mechanic) about my car.

Anyway, I was overly impressed with Lee Air Services compared to my experiences with AC companies in San Antonio in the past. They seem to go above and beyond the call of duty. As I see it, there was a reason why the sticker was still on the thermostat in my house and why it will stay there. I noticed other reviews stating that the are expensive. However, I'm a firm believer, that you get what you pay for. I would rather pay a little more and get great 24/7 service that I have come to trust in such a short time.

Keep up the great work Lee Air Services!!! You have a new customer.

2019 Lee Service installed a new furnace in my house, cost $5000. I have called them back out to fix issues with installation and equipment 4-5 times at the cost of $4000. Still furnace does not work. Currently they are waiting on a new control board to fix an error with the 2-year-old furnace control board. This will cost $410. The temp. outside is currently 34 deg. and it is daytime. I have zero heat at this time. At this point they are responsible if the waterpipes burst in my home. I am at my wits end and the end of my relationship with Lee services. If I must get service one more time for the POS work and equipment, I have installed it will not be Lee's. My hope was that Lee Services would fix what they installed but that doesn't seem to be possible.

UPDATE: Had a furnace installed less than 2 years ago by Lee's for the last 2 years I have had to pay and additional $5000 in repairs to the unit and had ceiling damage repaired that they caused. The last time they came out they damaged a Freon line going into the A coil. I told them to leave. Call One hour AC repair and they came out found the leaking line at the air handler and fixed it. Another $1000 to fix what Lee's broke. Lee's told me I could not be pleased and not to call them again. That's fine with me. Worst AC techs in the business. Called Trane corp. office and found out that all Trane installers are required to give a minimum of 2 years parts and labor. Lee's only gives a 1 year labor warranty. They are violating their agreement with TRANE. Charged me $1000 labor on a warrantee repair. FYI DON'T LET THEM TOUCH YOUR EQUIPMENT YOU WILL BE SORRY.