Appliance Repair reviews in Spring, Texas

Royal Appliance is on it's game. Fast response to my issue, repair done perfectly and found an issue that was going to be quite expensive and made the repair in the nick of time. Javier, Becky and Courtney are pleasant and attentive to my time, promptly respond, and kept me in the know as to when they would arrive. I highly recommend them and their expertise.

The serviceman was prompt, and professional about taking care of our oven. In 15 minutes it was diagnosed. Great job

Not good at diagnosing LG washer or dryer repair. We had to pay service fee again 2nd time they came out to fix washer. And dryer still has same issue. The first time they came out for the washer they recommended the main board be replaced for $625. We said no, and that ended up NOT being the issue. We called back to tell them we saw the washer start filling again at the end of a cycle after everything was off. Only then were they able to figure out why it overflowed.

The display on my oven went out so I called this company to see if they could repair it as it was an old Kenmore oven. I talked to Maria and she requested that I send Model and Serial #s which I did so she could see if they still could get parts for it as they charge a $126.00 service call charge. She said they can get the parts and would be able to repair it. They sent Javiar to look at it and after looking at it he agreed it was the display but they don't make the part anymore. He still insisted on charging me the service charge so I called the company back and complained that they shouldn't have charged me the service charge when they told me they could get parts for it. I paid it reluctantly because I didn't want it to hurt my credit.

Dean was great. On time, friendly, and was able to get my washer going to finish my load. This was all on Christmas eve too. Thank you Royal Appliance.

Came in for a part for my oven. Super helpful and quick! Much better than having to order 25-100 of this part online somewhere!

Dean was great! He fixed the mess I created (because I didn’t know what I was doing 😅) and was able to repair my washer quickly and he is so nice too. Thank you Royal and Dean!

Very efficient and professional appliance service company.
I was offered a next day appointment and the work was completed promptly and effectively.
The tech assigned to the order was Tim and he did a terrific job. He obviously knew what he was doing and was exceedingly polite, friendly and he was especially thorough as well.

The most knowledgeable and professional experience I have had in a long time. Fast, friendly, expert don't hesitate to use these people!

12-12-2025 -- Issues with Electrolux Double Oven and Microwave door switch. Royal office representative Marie was terrific in getting the work order scheduled & communicated well with us. Dean was the perfect repair person as he took his time, diagnosed the problems, ordered the correct parts and then returned a week later to repair both units. Dean was polite, professional and was a wonderful representative for Royal Appliance. Any time in the future, I will use Royal !!!!

I had my induction stove repaired from this company. They handled it so quickly! Back to cooking in no time! The technician was very friendly, professional and really knew his stuff! I am very satisfied with this service! Will highly recommend. Thank the you! Was covered by warranty so no payment required.

When your washing machine acts up and you have a service warranty through Lowe’s, what do you do? Call Lowe’s, and when they ask who you want to service your machine, tell them Royal Appliance and Repair. I have no idea how much Lowe’s paid for the service call, but when you get a repair man like Javier, he is worth every penny. He was polite, knew what he was doing, and by getting the parts he needed quickly, the repair was done the very next day. I highly recommend them.

Unfortunately, we were recommended to use Royal Appliance, and it didn't turn out well. Their pricing is not transparent and honest. We had contacted them regarding a repair needed for our refrigerator. I understand the charge to discover the issue and any labor, but when the repair person had to return with a $12 part, none of the pricing was disclosed as to the cost of the fix. I understand needing to make money, but also not disclosing that the labor cost was going to be well over $100 on top of the amount we had already paid seemed to be a bit much. Clearly, it became our responsibility to have asked how much everything was going to be to fix the issue, but we never dreamed that it would be nearly $300 for a 30 minute job. Adding insult to injury, the repair person left trash and also did not put all the refrigerator components back. When my husband called to inquire about the charges that seemed excessive, he was met with an unfriendly customer service rep who was very unapologetic. We strive to support our local small businesses, but this one isn't making the cut at this point. Good luck to whoever uses them in the future.

Atlas was dispatched to repair my washing machine by my home warranty company. The repairman ordered parts but was not able to get the washer working. He became very frustrated saying he's never had such a hard time & told me that I need to buy a top loader because they are easier to repair. He left the washer making a clicking noise non stop & in worse condition than when he came! Before he left he said he was going to order another part & try replacing it, but he told my warranty company the washer was not repairable & never came back. I had to have someone else come out. Highly disappointed & I do not recommend. -10 stars.

You're employee Barry was so helpful he explained what my problem was and I didn't even need to have a technician to come out. I will definitely use atlas when I need to have an appliance worked on. Honesty is what stood out with your company. Thank you.

Excellent service!

Great service!!!

Barry is my Appliance Guy!!! Enough said

Answered and scheduled us despite it being a weekend and hurricane warnings

Punctual, very polite, and quick to work and fix the problem. Thank you Barry!

Technicians were very knowledgeable, prices were reasonable. Nice people.