Reviews of local pros in Spring, Texas

The technician was extremely thorough and knowledgeable about the issues with my AC unit and thermostat. He took the time to explain everything clearly and offered several helpful suggestions to keep the system running efficiently. You can tell he genuinely cares about his customers, and his professionalism and dedication definitely deserve recognition — even a raise!

We had an issue with our system and met with Dave. He took the time to make sure we had the correct size, supply and return of air in our home. We replaced two complete systems and the technicians were outstanding. The systems are working great and we can feel the difference. Everyone on the team did a great job!

Quick response when my ac gave out. Houston is hot and I appreciate that they came out same day to fix my issue and it was reasonable too 10/5 stars!!!!!!

Michael from Douglas Mechanical was fantastic. He was very thorough and went above and beyond to fix our issue, and we felt like he really took care of our system instead of giving us a hack repair job. We went nearly a week waiting for AC after calling the home warranty for service and Douglas Mechanical was very compassionate and patient with us at our repair appointment. Thank you for your help and information, we really appreciated you guys!

The service man Joe was on time; polite, knowledgeable and efficient. The job was done in very short time and the area was left tidy.

Technician was on time and very informative on what it going on. I will recommend this company moving forward for all my A/C needs. They even called me back less than 24 hours later to check in and make sure all is still well with the part that was replaced. No more hot house after fan module was replaced. Blowing cool air again!!!!

Dennis was a pleasure, he was quick and efficient and also very informative. I would definitely recommend Douglas Mechanical and request Dennis.

From guy who came to my home (Billy) to the next day install I’ve been amazed! Before that they kept reaching out to me to follow up on a service call that didn’t go as I hoped but turned out great!

So If I could give this company 0 stars I would!!! Douglas Mechanical was sent to my home by my home warranty company for A/C repairs. The tech claimed we needed a new unit because of a leak. I knew this was false, so I got a second opinion and found that the relay box was glowing red and the system was not leaking. This could have burned down my home.(See the Pictures - how could you miss that.)
Also, my warranty would not cover it because the tech put in the leak was not normal wear and tear.
Do not trust this company. You have been warned!!!

The mechanic, Briar, was incredibly professional and helpful. Another company recommended an expensive repair but he correctly diagnosed the problem and saved me a lot of money. I highly recommend!

Absolutely one of the most unprofessional, and dangerous, service companies I have ever dealt with. Not only did their tech leave a gas leak open, but the office staff was extremely unprofessional. If this company is assigned by your warranty company, request a different vendor.

Dennis was AMAZING!!!! He was very thorough and communicated clearly as to what the situation was with our unit and what it would entail to repair. Thank you for being so helpful. Highly Recommend!!!

All is well. Christian was very professional. On time with the scheduled appointment. Very clear with answering my questions. Did a punch out (explained) everything he did on his way out

Have A maintenance contract. They serviced me throughout the year and always done an excellent job. Whenever I’ve had to have something replaced or installed and give me a very good price.

Great customer service! Denis was very helpful in talking me through the possible sources of a difficult to identify leak into the ceiling. I've had them out out for jobs a couple of times and they've been great.

I recently received my new A.C unit from
Douglas Mechanical and the customer service and installation was topnotch. I really appreciate Gloria for helping me through out the process, she was more like a friend to me, and
she also kept me informed and followed up to make sure everything was okay.
Thank you so much.

Update 7.15.2025 back to 1 star.

Flex ductwork was not sealed from their original installation over 2 years ago. This caused condensation to build up inside the duct's insulation, causing it to sag, produce mold, and gallons of water pouring out of the flex ducts. Their tech saw, and confimed the ducts were not sealed.

They did not offer a full replacement of the duct work at their sole expence for their lack of proper installation. They gave a quote to me to pay for THEIR mistake!!!!

After the quote was sent over, they never called to check back to see what direction we wanted to go or help solve the issue.

It's been 2 months without them reaching out. I have since gone with another company.

Please, DO NOT USE THIS COMPANY!!!!!

Update 6.8.2023
After talking with the owner, and a few months have past; I'm increasing this rating from 1 star to 3 stars. Some days are challenging running a business while other days can be an easy cool breeze. The company did fix all the issues in the end. The experience I had was a unique situation, and we all have to show some grace to others as no one is perfect. This veriable speed Unit has been working great! I love how it can keep a constant temperature throughout our home, and proactively reduce the humidity by slowing down the unit(decreasing capacity).

*Original Post*
New XV18 Installed.
Salesman- Very Knowledgeable.
Installation Crew - Horrible and sub contracted.
First Checkup - Did not catch anything.
Second Checkup - Caught everything I told them about, plus more.
First repairs of brand new system - Great Tech.
Second repairs of brand new system - not everything caught and wasting more of my time.

For a top of the line Trane XV18 system, and the $24,000++ price tag, I would have thought this would have been a stress free installation with the best crew being sent out. Welp, that did not happen...

The sales rep was very knowledgeable and explained everything. I let others talk to prove to me they know what they are talking about as I'm an engineer and enjoy knowing how everything works.

The Sub Contractor crew that was sent out was horrible. I was having to be the on site manager and catching all their blatant mistakes. I feel concerned about other customers that should not have to know how something works, and are being taken advantage of.

List of items:
1. Standing on Compressor Unit.
2. Dirty gauge connections being screwed on to a brand new machine.
3. Return Duct work not sealed at all and sucking attic air.
4. Horrible copper braising.
5. Condensate drain and overflow sensors installed incorrectly.
6. No electrical bushing on air handler.
7. Outside copper line cover not installed properly.
8. Brand new coper line set damaged.
9. Knocked family picture off the wall.
10. Continuing to remind the company about a vent still needed.
11. Did not place the system in charge mode. This Veriable speed system is not like the old fashioned type, you have to follow the procedures for setting this machine up.
12. Management never reached out to me after letting the sales rep know of all these issues.

In the end, all was taken care of with a total of 6 visits from start to finish. Would not recommend if you live outside the city as I do, because they sent out a horrible sub contracted installation crew.

They came into our home 3 times and 3 times they left us without AC, Including after installing a Trane. They cost us 12k by telling us the house we were buying, AC was "good to go". So we didn't negotiate that. Jared the "operating partner" takes ZERO responsibility for his crew and made it very clear he was not going out of his way to help. If you want to be stuck without AC even after spending 12k on a system, these are your guys. And apparently if you leave a bad review Jared will harass you. He initiated a text thread harassing me about my review in which he still didn't apologize. He also hides behind the values of his religion instead of taking responsibility for his behavior.

Dennis came out and saved the day! I’ve basically had zero ac since Sunday morning - and tonight Thursday - I’ve got ac. He was so very kind. Explained everything to me and I really feel he went WAAAAYYYYYY above and beyond. Douglas Mechanical is so lucky to have someone like Dennis representing the company to their customers. He was fabulous! And because of him, I think Douglas Mechanic is fabulous as well! Thank you Dennis!! So very much appreciated!

Had the best experience with Dennis. He showed promptly on time explained the issues and forced them with no issues. He even kindly walked us through the membership options and clearly explained the benefits. Would definitely work with this company again.

Made an appointment online, and had someone out checking my AC a day later. The technician came on time, they communicated with me along the way. He was in and out, and fixed my problem quick. He was very helpful, and made his recommendations. I would definitely be using thyme again if another problem comes up.