Reviews of local pros in Sunnyvale, Texas

Jack cares about his customers and is very helpful. We had some issues with an AC and he has been very helpful, including walking me through solutions over the phone, and also coming over when necessary. Prices are reasonable as well.

I thought great customer service was dead and gone until I was referred to this company. Dylan was the best to work with, so was Cheryl. Awesome people, awesome service & awesome warranty on my new much needed HVAC systems.

Selling out home and needed the HVAC serviced for closing. Quick response, excellent service, the technician arrived on time, was efficient with his time, and thoroughly explained the process. Overall, great experience! They will definitely be our first call at our new home for any services.

I called for repair service to AC after hours last night. I told them my AC suddenly stopped cooling and I needed a repairman asap. First of all, and to my surprise someone answered right away. She was friendly, caring and to my surprise, gave me a next day morning appointment. I was pleasantly surprised given the time of year, but thankful. Stacy McManus A-Anderson Air Condition Heating Electric & Refrigeration came and repaired my AC unit this morning and I’m happy to say that my house is cool again. My son interacted with him as I was at work but he was impressed with Stacy’s knowledge and professionalism. I’m glad to know that there is still a company out there who still believe in good professional service. Did I mention that my neighbor referred me. She too was impressed and was happy to share her experience with me. We are both two happy and cool women in Rowlett, Texas. Thank you A-Anderson, I will be calling on you for all my AC needs. I will also be sharing my experience with my other neighbors.

I called on a Saturday evening because my condenser was making loud noises. Dylan arrived within an hour and did a thorough diagnostic check and was able to identify the problem after lots of crawling in my tiny attic space. He was very thorough and communicated the issues along the way. Great service!

System shut down about 10:30 at night. Called and service tech was there by the arranged appointment the next morning. Unit was running within the hour. Great to deal with and reasonable repair.

We can't say enough good things about A-Anderson. Every person the company sent was on time, professional, knowledgeable, thorough, neat -- everything you want but never get. They made no messes and left no messes. And our Trane! We're in HVAC heaven. If you want a good company to come into your home and take care of your needs, call A-Anderson. (This may sound like an ad, but it's NOT. It's a very happy homeowner.)

Swan contacted me about my arduous experience created by nefarious salesman. Mr John Starkey brought a team of master electricians that made good on the job contracted. Mr Starkey, a manager for Swan brought me a gift card for spoiled groceries and informed me salesman has been
Terminated. In order to establish good will, Mr Starkey has informed company wants to maintain their reputation and I will not be charged the $14,000 originally quote by salesman who created the chaos. Thank you, Mr Starkey for your attention to the this matter. And, as a side note your electrician, Andres deserves special recognition for his knowledge, skill and professionalism as an electrician. Respectfully, Julie
Bridgwater

Excellent fast service! I'm very pleased with the techs and their knowledge and profession manner. They fixed my leaks, installed my new faucet, unclogged my garbage disposal and installed my dishwasher quickly and correctly!

I have been very happy with all the services that Swan offers, today it was the AC unit and Ben Williams was the greates even went far beyond by going to Home Depot to pick up a new special filter for my unit, he is so knowledgable and very patient explaining how everything works and what he needed to do to make it work more effeciently. I'm on their maintenance program when they come out 4 times a year to clean and maintain the unit which is great for me as I'm senior citizen. I would highly recommend Swan for all of your needs.

I suggest not using this company. The prices quoted were exponentially high. To replace a faucet outside they charge $350 plus require you to sign up for a membership that cost $10 per month. For a Water Heater Repair, they charge $1200 dollars to start, with no guarantees that it will be fixed and working. For the same Water Heater Replacement, they charge $3400 to install a new Water Heater!! Ridiculous!!! If you wanna spend unnecessary money, go ahead and call SWAN!!!! But remember, there are tons of cheaper options out there doing the same quality work.
Good Luck

Michael and Branden were great with their service. Michael was polite, very informative and explained everything well. He answered all our questions with respect.

We were experiencing light fixtures not working in areas of our home. David, from Swan Electrical came out and fixed the problem in minutes. He was professional, informative and quick. We will be using them for all our electrical needs.

I am editing my review.
I’ve continued to receive calls from Swan after I’ve told 6 different people I sold my home in August! It’s just October. They are so focused on selling they continue to lie about updating their records to show I sold my home don’t have a new one so I can’t use their service if I wanted to. I’ve asked to be removed from whatever list they are working on because of the constant calls. It’s Thursday someone just called me yesterday and the week before this. Each one promising to remove my information Dawn, Tiff and a some guy. UGH! I’m purchasing a home in the next 3 months I won’t be using this company.

I have enjoyed being a client of Swann Electric, Plumbing, Heating & Air. Preston, my service professional performed my service check and was absolutely top notch and very informative. He took time to explain my system and any issues he observed. I felt comfortable asking what I thought were silly questions or questions I should have known as a homeowner. I trust his advice and had no issues with what was identified. As always, Swann worked with my schedule and I did not feel pressured. I’ve been very happy with the Swann team of professionals.

David and Ryan were very courteous and professional! They advised of the plan to order a ladder to change out our exterior lights that are 18 feet tall! Looking forward
to the install on tomorrow! I’m big of professionalism, effective communication and courtesy!

Justin was prompt, courteous and knowledgeable. He educated me on how to properly use my plunger and informed me on what was needed to make my toilet and sink more efficient. I can’t say enough about his expertise and making me feel confident for choosing Swan Electric!

Braden and Jason came out and checked out our appliance and circuit box and provided a clear explanation and possible solutions to how to move forward with determining how to get the appliance working. They were quite pleasant and knowledgeable in answering my questions. Thank you.

Robert was amazing and very knowledgeable. He would explain everything in an easily understandable way. He went above and beyond multiple times and I will recommend him and Swan to anyone who wants a reliable HVAC company

Thank you Oscar for a thorough evaluation of our AC unit. Swan electric was prompted, courteous and very professional. The gentleman cleaning our air duct explained everything he was doing. They did a fantastic job cleaning up afterwards. Highly recommend. Again, thank you Oscar.

I take back anything nice or good I’ve ever said about this fraudulent company. These guys do a good job of hiding behind their seemingly kind technicians. We’ve met about 5 different technicians through this company at this point, and only ONE of them I would say was a good honest hard working person. The rest have over charged us for simple repairs or totally and completely committed fraud trying to generate more business for themselves. Back in April when we called them the first time it was for a simple plumbing clog we had issues with. They came out and fixed the problem in a matter of minutes, but then when we thought they were done and leaving, their tech proceeded to wander around our property “checking for leaks or potential busted pipes” don’t you know, of course he claimed to have found a busted pipe, and sent us an estimate for $3900. As new homeowners 6 months in, you could imagine how nerve wracking this might be. We got 2 different opinions through more reputable companies and come to find out there was no busted pipe at all. So what was the $3900 quote actually for?? Then this last time we called them again because they suckered us into their monthly membership plan to help “relieve” out of pocket expenses on that first call. 🙄 However this time it was for our AC. Long story short (because the longer version is too much for this review it won’t allow me to post the full story) they straight tried to SABOTAGE our AC unit. After a nightmare week of dealing with this, the first technician they sent out was their best yet. Kind, honest, REAL, hard working, Jacob. He told us it was nothing but a loose wire and after doing all other diagnostic tests confirmed we have a great machine in good shape and would be good to go after fixing the loose wire. However it wasn’t even 24 hours later we were sleeping in a 90 degree home again with 2 young children. That next day they sent out a tech named David. I think he’s been the worst of all. He told us the wire had loosened again and he was going to rewire something that we were told would help prolong the life of our AC motor. Straight lie. What he did was try to hook our fan up to spin 24/7. Anyone who knows anything about HVAC systems would know that this would intentionally burn the motor life faster. It wasn’t even 12 hours later it quit working again and we were left to another night in 90 degree heat to try and sleep. From the so called “owner” Nick, down to the dishonest sheister tech David, these people are liars who could care less about their clients. Another astronomical $1800 estimate later they tried to once again create another situation to generate themselves some fraudulent business and take advantage of us in a desperate situation. One of their managers did so much as to go on to tell us our motor was already burned out and what David actually did was doing us a favor at our request. Never did we request anything except to get cool air blowing again. If I could leave a negative star count on this company I would. I would not recommend these people to my worst enemy. They are just awful and I can’t imagine they’ll be in business much longer if this is truly how they think it’s ok to operate. You people at Swan Electric should truly be ashamed of yourselves!!

I contacted them to inspect a water leak, and they identified the issue as a Fluidmaster universal toilet fill valve and flapper kit. For this repair, they charged me nearly $500, which I find completely unreasonable given the nature of the fix.

Due to this excessive pricing, I will not be using their services again.