HVAC reviews in Terrell, Texas

We highly recommend Schnorrbusch Heating and Air. We have American Home Shield Home Warranty. A couple years ago Nathan came and did a service call for us under our home Warranty. We were very impressed with him so we saved his information.
We still have American Home Shield. We needed a New System. Instead of going with the company our Home Warranty call out for our Air conditioning problem . We called Nathan. He came out the same day, which was a Tuesday, today is Saturday, and we are up and running with all new duct work and a Complete new system.
He is very professional as well are his installers and office staff.
Thank you for a job well done !

Paid 500 dollars for an ac set up fee when the only thing that had to be done was turn a set of valves on. Had the standard ones on and didn’t see the other ones. So that’s 500 bucks gone. Even cut and flared the lines myself cause the technician didn’t have the tools for that. It is was it is. The employee that came was a nice person and other than that can’t get over paying 500 for that but I did. Have a working ac when he left . Company shouldn’t just stick to that when it’s something simple like that. But they wouldn’t do anything. And on the time it took to do the job would never have taken and extra 3 hours if there was no issues with leaking hoses being used to test and it taking your tech forever to figure that was the issue the whole time. So hopefully others didn’t have extra hours added cause of issues like that. Cause that issue alone cause every connection on entire system to be rechecked and even cut back out of insolation. But I guess that’s the customers fault as well! Hmmmm says a lot and it all goes back to common sense. When a customer asks why it’s still 500 maybe you should listen to everyone and see why I asked for a discount.

Anthony came out just recently and he was very through in inspecting the issue I’m having with my ac unit. He was very friendly and knowledgeable and represented Schnorrbusch Heating And Air very well! GREAT TECH! The front office who helped with the scheduling was very respectful and knowledgeable as well! Awesome company and awesome staff. A+++ from me!

The HVAC Tech Chris was able to make it earlier than expected. He was polite and we addressed all the rest quested work. He did a good job, let me look things over and was out in a timely fashion.
He even explained why the filters are made the way they are. I am happy with the service I received.

Christopher was an Awesome AC technician. He knew what his job was, he brought all the tools to fix the issue. More importantly, he explained what the issue was & assured us it needed to be fixed. He valued our time as well as the company’s time & did it in one trip not questioning why he was called, our warranty, or anything other than providing good customer service. He needs to be recognized for his excellent professionalism.

My AC stopped working. We were desperately looking for a capacitor. Went to Home Depot no luck! We called Brookshire and they had the piece in stock!! At a great price!! Thank you so much!

Call schnorrbush air con ,thay show up next morning, found out the compressor was over amping,charge 80 bucks for 30 min but never give me an estimate to get it fixed,I call 2 times and they give the running around while we dealing with the heat, finally call and cancel the supposed estimate the 2day, bad experience with this people but thay will not get recomended by me

We purchased our home almost a year ago. Our air went out. This company installed the unit a little less than 3 years ago, and confirmed the parts were still under warranty, but the labor wouldn’t be. Which we were fine with. They sent a tech out that was just absolutely inadequate. He said he was too large to get to the unit in our attic, his boss was even larger, and we’d have to call another company as they can’t help us. He stated when they installed it, they had scrawny guys. He just left us with no air on a Friday after hours. Note, there are two entries to our attic, and my brother, husband, and new a/c company had no trouble. Yes you do have an area you have to crouch down, but it takes minimal effort. Fast forward, we get a new company out here. He immediately finds the code on the unit within minutes. A very expensive part is needed, but guess what? It’s now just a day out of warranty. This company not only left us without air, wouldn’t help us out of shear laziness, but now, we are actually out of a lot of money. This is ALL due to just ZERO effort from what should’ve been a trusted company! Don’t use them! They don’t deserve anyone’s business!

Schnorrbusch installed a mini split system in my garage/apartment. Most companies will help, or complete your warranty registration on your behalf, only after having an issue with my system did they mention that I should have done it and offered no help.
Additionally, they misdiagnosed a problem, never ordered parts, and never contacted me for follow up. I ended up replacing parts myself since it was 8 bolts and 6 electrical connectors ($400 labor for this?), and when I mentioned that it didn’t fix the issue, no apology, no offer to come look at the system again, just “you never paid us for the diagnosis”.

Steer clear, customer service is not in the purview.

Purchased a new two ton compressor from Schnorrbusch June 2022. The pictures reflects the lack of quality of workmanship. I had to provide tools, tape, and Dolly the the installer. Numerous calls, text, emails to Nathan. He and his tech admit the installation was sloppy but to this date will do nothing to do the job correct or check out the possible DEFECTIVE Carrier 2 ton unit they installed. NOTE: I can post all of the communications I have had with Nathan if needed to prove he is aware of the issues and had done nothing to correct these issues.

I had to contact another HVAC Service Contractor to repair the sloppy install and investigate the 'DEFECTIVE' Carrier Unit.

When they installed a 5-ton Trane HVAC in June 2020, I gave Schnorrbusch 5 Stars; today, I give them a 1 Star.

This company is rude and a rip off. I paid them for a service call and they refused to give me the part number required for replacement and refused to tell me the serial number of my unit. When I told them I paid the service call she told me that was for them to diagnose the issue not to give out any more information. Highly suggest you steer clear of this group!!!

Condensor started making a funny noise so called to have them come out. They were able to get to me in less than two hours, didnt have to wait until the next day. Tech was very professional and friendly. As you would expect the unit did not make the noise when they were here but they checked it over and everything was showing to be in working condition. While they were here they did check the attic unit and noticed the return was not sealed properly which was causing a lot of hot unfiltered attic air to get into the unit. They were able to take care of that for me while they were here. I will use Dave's for all my future HVAC needs.

The technician, Cameron, was very knowledgeable and transparent about the problem and the solution. We will definitely be using Dave's Heat and Air for our future needs.

Dave's Heat and Air are simply the best, would not even think of calling anyone else! Tyler was very knowledgeable and they are all just awesome! I highly recommend!

We have always found Dave’s Heat and Air to be very professional and accommodating to our needs. We are advised when they are en route to our location which is generally within the time slot advised. All staff we have encountered have been very professional and courteous.
Would certainly recommend this company.

Our AC went out at 5pm on a Saturday and of course the night we planned to have a slumber party for my daughter's 10th bday party. We called at 6 and Tyler was here with our AC fixed by 815! My hero and he was kind, professional and quick!

Dave’s Heat and air have given me wonderful service. Always professional courteous, and on time. Also give me great advice on my system. I highly recommend them for everyone in need of AC/Heat Unit and service.

The young man was thorough and explained in an understandable way to me what he was looking for and what he found and what it meant. I was impressed with his knowlege and feel good about his decision.

Don’t waste your time with anyone else! Dave’s Heat & Air answered my call promptly and made sure they fit me into their busy schedule the same day! My technician was extremely courteous, knowledgeable, and quickly got my system back up and running on this hot summer day!!! Highly recommend!!

The young man was very polite and professional. Work was completed quickly and the cost was very reasonable. I highly recommend them. They have been great every time I’ve used them.

Dave and Rhonda are people who run their business with integrity. We greatly appreciated their help with our AC/Heat system. Would not hesitate to call for future service......Honesty is the best policy...enough said.......Thank You...