Reviews of local pros in Terrell, Texas

Great work. Very nice to work with

Great outfit to work with, they did the job as promised on time and on budget.

Prompt, professional, and reliable service every time! Thank you, CLIFF’s HEATING AND AIR!

They responded quickly and solved our problem. They do good work. I highly recommend them

This business is wonderful...I love that they are my landlord's go to for all HVAC services. Thanks you guys are wonderful

Highly recomend. Good service, and at a very fair price. Didn't try to upsell me on parts and service, which was a big relied.

Knowledgeable technicians and very willing to work with you. I used them to put in my whole system over 10 years ago and have been extremely pleased.

Had service from Cliffs twice. Both time’s excellent service from different technicians. Honest and transparent to what was needed to a vintage AC unit. Thanks!!

Gentleman who came out, was nice. He checked the AC system, standard check. One up in the attic told me that I had some duct work that needed to be fixed up. I had no problem with the work he did.. Give these guys a try.

These are my go to guys for heating and ac repair. I appreciate them so much. They are reasonable, fast, and just amazing! They keep my family comfortable year round and with a baby, I appreciate that so much! ❤❤❤

This company exhibits great customer service. It is fair on pricing and only offers the best products. If ever there is a concern, they do not mind following up to insure customer satisfaction.

Our air went out on one of the hottest days we’ve had so far. We have two little ones and it was already 85 degrees at 3:00 in the afternoon. Cliff drove all the way to our house at 7:00 at night to make sure we were taken care of! Beyond grateful for them putting us first. We’ve used them several times over the years and have always been extremely pleased with the service and professionalism. If you have a HVAC problem they are the ones to call!

I have used this company twice for HVAC repair. The first time I called early Saturday because our heat would not come on. They were at the house shortly after noon. They showed me how the electric wires had been installed wrong when the new system was put in, in the summer. The first time we turned on the heat one of the wires shorted out.

When our airconditioning systems stopped working properly in 100+ degrees and, of course late on a Friday, they came out the next morning. After testing the system they had to order a part, specific to our brand of unit. They showed us what to do to keep the system operating, though not a full capacity, and pointed out that they could not order the part until Monday. They called us Monday to let us know that the part had been ordered and they would be back as soon as it arrived. They called us the next day to let us know the part would be in late that afternoon and they would be out first thing in the morning. They arrived early, replaced the part, cleaned the coil, cleaned up and were gone by 10:30. They did not bill us for week-end service.

They replaced a 3 ton with a 4 ton along with upgrading some duct work to accommodate the upgrade. Pretty happy with the work!

If I could give zero stars, I would! This company tells you they will help you, but it will be 2-3 weeks out. Then 2 days later they call to say they are coming out. The person that came out added a pound of freon to our unit and left. Our system continued to have issues and we had to get another company out to look at our air conditioner. The person that arrived did not properly identify themselves either! After all of this, we found a terrific reputable company in which the gentleman came out and found several things that were needed to assist our unit. He did not charge an arm and leg, and went above and beyond to help us. Furthermore, when I called to make a payment on my account, the person taking the payment got rude with me. I advised of all of the above and he tried to say he was related to the gentleman that came out and actually helped our unit. He kept on at me about how his person did or did not identify themselves and finally I just asked him if he wanted the payment or not! He said no and hung up! I then called the company and talked with the man that took care of us and gave Cliffs Heating and Air address and phone-and the owner himself said that neither he nor his company were related to or affiliated with the party that hung up on and was so rude to me! Buyer beware!

Absolutely great experience! Had another company come out before Cliffs and do a run through with us and actually BROKE parts of our unit. Cliffs came out and fixed our unit and at a great price. They were very professional, honest and polite. Would recommend them to anyone and I am very happy with their work.

Love this company always do great work at reasonable prices!

Do not use anyone else but CLIFFS. Saved me tons of money from 2 other companies wanting to just sell parts. Honesty and promptness goes a long way.

I normally would not post a negative comment because maybe an employee is “having a bad day” & the comments could cause a permanent effect with their job status. However, when the entire office staff is telling you your warranty “expired on August 18th, 2023 & your house is a brand new construction & you didn’t close on the house until Nov. 30th, 2022, that should raise a questionable flag. I checked with Altura Homes, & my AC unit is under warranty for at least 1 year or possibly 2yrs. So, for the employee that told me to have a “nice day” & hung up on me, & another who “still” tried to push the expired warranty talk, & last the one who admitted…there was “a documentation” error & wouldn’t offer an apology, a simple maintenance check is all we needed. And, for the tech who came out, Thank You, glad the vibration, fan noise, & “gurgling” drainage noise in our bathroom sink, was addressed. But, your attitude didn’t show any concern for what we experienced & you made us feel like we “wasted your time.”

Great service and friendly staff. We have been using them for several years now and have always had a good experience with them. They respond quickly, are very knowledgable and get the job done right. I highly recommend them.

My ac went out about 9pm Saturday. I called to leave a message. And nathan call me back with 15 minutes and he was out to dinner with his family. And then he came out on a Sunday and with a back up ac just to help tell Monday. Not a lot of ac companies will go out of their way to help like he did on his time and money. And the final work and cost on my ac was great. Thanks you all.