HVAC reviews in The Woodlands, Texas

Integrity, on both occasions I've used them, have been prompt and of the highest expectation with their service. Organized and fast to fix any problem you have with HVAC. My Service Technician, David Weems, was quick, understanding and helpful with recommendations. He was courteous and respectful to myself and my home. These are the servicemen(women) that you prefer in your home. I'm very happy with this company after working with many "home improvement/service" companies in the past.

Dylan Pesnell was the technician for our regular maintenance. He was very courteous and professional even petting our dogs.
We had had a problem with our heating and he immediately recognized what it was. He performed all the regular checks and cleaned out the filters.
We had no questions for him but he explained in detail how and why our attic needs more insulation. There was no pressure to upgrade but it did explain why our air conditioning runs many hours in the summer.
***** THIS SURVEY WAS FROM ONE YEAR AGO, I JUST FORGOT TO POST IT. *******
Will request him for our next maintenance.

Monty did a great job with my system. I regularly maintain my equipment and the guys from Integrity always make sure my AC is working properly. I highly recommend them to anyone needing AC maintenance and repair.

Integrity Comfort Solutions has a very big heart. Their goal is to care about and help everyone with their HVAC needs on an individual basis. They give you the facts, you can put a band aid on your system or they will put in a new system in one day. Awesome, polite, trustworthy people. Their word is their bond.

Just when I thought Intergrity couldn't do any better, a long comes Tanner Wilson to do my winter inspection. Very personable, knowledgeable, and eager to answer and explain all things. He stands for Integrity Comfort HVAC and I will be requesting him for my service tech.
Billy came out today for my Spring maintenance inspection. As always with Integrity Comfort Solutions he knock it out of the park in all things that count. Told me my carbon filter had a good 6 months left in it. Complimented me several times on my awesome updated system we bought from them in June 2016. This company is all about Integrity. Have a 5 year service contract with them. All employees have been very polite and helpful. Keep it up.

Life Savers!!
I had an AC Emergency, my AC Broke down during Texas Summer.
I called them at 8 am and at 9:30 am they were here fixing my AC
Excellent service support and even better Excellent response times!
Billy was so professional and nice

Excellent customer service. Extended my service contract when I didn't use it for a year. Had all my ducts replaced last year. I wanted two in my bedroom instead of one. When they thought one would be enough and just installed one, I insisted that they add the second one and they did without hesitation. Also gave me a free 2-year service plan for the inconvenience. Very happy with service visit this month. Caleb replaced my AC hepa filter, gave me a website to order cheaper ones, and adjusted my plentums. Very professional young man.

Good and fast service. The only thing I don't like is the constant upsell. I always have to brace myself when calling you to prepare for this. I had a car one time, that when I took it in for a simple oil change, they were constantly trying to sell me hundreds of dollars of additional work - it got very old. My systems under warranty, and I bought your yearly protection package, I shouldn't have to listen to constant up-selling every time you come out.

I understand why the name of the company is Integrity! Fabulous group of people, running an A-1 place! We moved into our home May of 2016 and the AC was on it's last leg. The guys came out and had a new system in place within a singe day! We were sleeping comfortably before we knew it! So many user friendly options on the thermostat! Ask them about Air Quality additions to your AC, you won't be sorry you did!

Charged extra on the invoice compared to what was quoted. When I called for service the dispatcher told me $55 for a trip charge and $110 per hour for service but I was charged $75 as trip charges and $135 per hour service charges. This is not a fair practice. I am business owner and know how important it is to be transparent to the customer. My advise to anyone using them is to act a written quote before you call them for service

Jake is amazing and always handles any problem that he can he stays as long as needed to try and fix the problem. The company itself on the other hand I have recommended to several people that have purchased from them and not to sure about them at the moment. I will update my review after we see what they do next. And I post reviews on all social media.

My technician Edgar M arrived on schedule following several telephone/text/email alerts. It was nice to get a photograph in advance so I could recognize Integrity's technician when he arrived. Three issues arose during the regular inspection of my two A/C units and Edgar was able to resolve all of these issues on a single visit. And when he departed both units were operating properly.

The team did a good job, neat, clean, polite. They answered any questions we had and explained whatever we asked. The job went smoothly until a mishap. One of the installers slipped and his foot went through the ceiling. They apologized over and over. They contacted their office to let them know what happened and took pictures as necessary. We were contacted later in the evening by the company Integrity uses for repairs. Due to our schedule, the repairs are to take place tomorrow.

We always get great service with Integrity Comfort Solutions and today was no different with technician, Jehu Trumbly. He arrived quickly, identified the problem with our heater and discussed repair options. Jehu was very professional and great to work with. He represents well the high quality service of Integrity Comfort Solutions.

Always have experienced great customer service from both Ken & Austin. This company goes above & beyond, I have a old unit that they couldn’t find the parts to replace,but worked hard to try, I had Ken come out to repair one of my mini-splits then Austin came later almost 9pm to give me a quote on another unit. I joined there membership club so I get both a discount & don’t pay extra for those 9pm service calls. I highly recommend Integrity Air.

Billy was just great. He explained everything thoroughly. Very polite and friendly, as an older woman those things are important, makes you feel comfortable. I will be using this company for all my ac and heating. Thank you to everyone at Integrity.

The technician was punctual and polite. He did his pm work in a timely manner. When he was done he brought me my options. I looked them over and asked some questions. I decided to go with the cheapest and then would look over the other ones and decide if I wanted to upgrade to the other recommended fixes. He said okay and took my credit card. While he was running the card I looked up the cost of one of the parts they recommended. They were charging roughly 1000 dollars. I found the part on Amazon for roughly 500 dollars. When the technician came back I asked him what his hourly rate was. He said 85 dollars. I also asked how long it would take to install. He said not long. I then told him how much the part was and asked why the 66%mark up. He didn't have an answer. He then stated I would be getting an email of the recommendation. (I still haven't recieved invoice or recommendation) and he left. I then began to do work outside and noticed that my ac unit outside was running. The AC shouldn't have been on. I called the company back and the technician returned and found he didn't secure the wires. My concern is what if I hadn't have noticed. My trust with this company has been lost. Overcharging for parts and leaving my unit not working after a PM.

**UPDATE**
A week later, I still have not received the a invoice or proposal of what additional suggested work they would perform. I did receive a phone call wanting to schedule the additional work I have paid for. I declined to schedule an appointment and asked to speak to the service manager. It's been two days and no phone call.

From the beginning they were the friendliest on the phone and in person. They called and confirmed the day before and sent txt message when the technician was in his way. The technician was very informative and thorough. I would highly recommend this company. I have used others in the past but this company’s name says it all. The best experience with an AC company ever. Wish I would have found them years ago.

David embodies the gentle, ethical, professionalism that is Integrity. Although new to the company his manners, thoroughness and completeness is what I have experienced from Integrity Air every time I use them. Truthfully I will probably never use anyone else again for AC, it is just so refreshing to work with real people who want to solve your problem and are in it for the long haul.

If you don't try them you are missing out.

I called for service at 5pm, at 5:40 they text me a photo of my technician and said he was on his way. Monte Cunningham arrived at 6:15 and by 7pm I had cold air blowing. Monte was friendly, polite, and professional. He explained the problem and how he was going to fix it. Great experience all around. I would definitely recommend Integrity.

Integrity came back to take care of some "issues" I had. They did it with style!
Outstanding people.

Edgar was great.
Paid attention to detail.
Careful with everything.
Excellent technician.
Very pleasant.

We love working with Integrity. They are always quick and responsive, and they consistently have the most professional and knowledgeable technicians. Ace was outstanding to work with and all our cats love him which is a big plus! 😸