HVAC reviews in Van Alstyne, Texas

This is an excellent company, they did everything they said they would and did it very well. Reasonable pricing, the installers were professional and polite. Highly recommend using them if you need any AC work for this summer coming up.

Custom Climates (Brandon) quickly diagnosed and fixed what the issue was with my AC unit. If you’re looking for quick honest service I would highly recommend Custom Climates.

My AC went down and it was not a fun time in the Texas heat. Contacted Custom Climates and they were very fast to respond. They came out first thing the next morning, which was fantastic because the next available time from competitors was Tuesday. The tech arrived on time, and I mean on time. As if he was in the military, and formation was about to start.

The whole process from start to finish was quick, efficient and professional without sacrificing quality. The total cost was also way less then I was expecting. Overall, I highly recommend Custom Climates. Thanks!

They responded promptly on a Sunday night and set me up for an appointment the next day. Steven arrived early and quickly diagnosed and repaired my HVAC. It was a small job but it's 106 today so great job.

Quoted me at a price for work on my A/C. The work wasn't needed and still charged the same price as the quote without doing the work.

Brandon was amazing other than that.

Brandon and Company are honest and extremely knowledgable, and provide the best rates on the Trane system. Referred my brother to them and he was very happy with their new system and service as well!! Highly recommend Custom Climates!

These guys are the best around.
They helped me get a great deal with a newer unit both inside and out. He also helped redesign the layout of the system due to the original design had flaws that he helped me identify and solve. These guys really know their stuff. The house is so much more comfortable and my bill went down 20%.

Arrived before appointment time, got right to it and had it fixed within 10 minutes.

Custom Climate came highly recommended and I am so thankful I called them for my 3rd quote for a new unit. For the exact same equipment quoted by the other 2 companies, CC came in $4500 less! I truly enjoyed working with Steven, Austin & Ty.
Naomi is a gem in the office. She was on top of the entire process and was able to put us on the schedule within 4 days.
- looking forward to a new company relationship that I know will last
Thank you very much

I highly recommend Brandon & his team! They were very thorough in their search for the issue with my faulty AC. They checked every point of contact connecting to my AC unit. (Including my EXTREMELY Hot attic) We called Brandon late Thursday night & he quickly worked us into his busy schedule, within hours! He and his crew are friendly, professional, work fast and are very affordable!!! Definitely a 5-Star Company!!!!! ⭐️⭐️⭐️⭐️⭐️

Worst thing to happen in Texas during summer is no AC. Custom Climates had mine working perfectly within 24 hrs of contacting them. I have their info saved and will use them when needed. Punctual, friendly, and reasonable pricing on repairs.

Brandon was great! He came out to take a look after I was told I needed a full replacement. Turns out it was a small fix. Very trustworthy and excellent customer service!

Great company! They previously fixed a blown transformer same day, and today they came out inspect my system after we had some cooling issued. The technician was able to verify that everything was good to go before leaving.

Excellent job! Brandon went over the extra mile making sure that the job would be done to perfection! He even came to my home at odd hours because of my unavailability, just to finish the job well! I’m very satisfied with the passion he employed in accomplishing his task. I do recommend Custom Climates with two thumbs up 👍

The guys were awesome. I have used this company for years and I have always been impressed with the professionalism, knowledge, and kindness. I know I can call and receive prompt and wonderful service. A great company that I will always recommend. I use their maintenance contract and it's wonderful to have them come out and check on my unit and filters.

Great company! I needed a full replacement and Custom Climates replaced my current equipment with a higher quality unit for less than half the cost of a quote from a different company. Quick, reliable, and trustworthy.

Arrived on schedule. Were prepared with replacement parts that were needed. The techs were completely professional and resolved our issue quickly. 10/10 Will use again when needed.

Did not tell me what was wrong before fixing it. After charging 98 dollars for service call another 170 dollars for fixing a pipe thread for less than 20 minutes a work. He didn't tell me if he lit the pilot or not. Unknown if the leak was fixed. Only time will tell. Never again, I only used them because they were in my zip code part 2. They came back out and repaired the heater unit.

Custom Climates was great to work with when my Thermostatic Expansion Value (TXV) failed on my home’s AC. They were able to quickly get the part and get my home cooling again. The office staff was easy to work with and schedule, and they were very up front with pricing (no surprises at the end). Austin was my AC tech - very professional guy. He was on time, gave me updates and explained the problem without being pushy. I will be sharing Custom Climates with my neighbors when they have AC problems.

Austin and his partner were great technicians. Worked quick and were able to diagnose and correct the issue in a reasonable amount of time.

I switched to Brandon at Custom Climates after several bad experiences. He is a master, very knowledgeable, and quick to keep our systems running.