HVAC reviews in Van Alstyne, Texas

Austin was awesome! I was able to make a same day appointment, and Austin actually arrived before the appointment time. My AC was back up and running before my appointment time even arrived. I have found a new AC service company and am extremely happy!

We bought this home almost a year and a half ago and everything had been great until yesterday. House wasn't cooling and it was warm and humid throughout the night. After many attempts to get someone out here on short notice, I had about given up, until I contacted Custom Climates. They surprised me by telling me that they had someone in the area and could work me into their schedule. Brandon showed up exactly on time and was polite, efficient, and very helpful. He checked our AC, found the problem, and had it fixed in under 20 minutes! I was thrilled and couldn't be more thankful and satisfied with their great service. Also,a huge thank you to Ashley for working me into their busy schedule and going above and beyond to make sure everything was satisfactory. Incredible service, great value,and courteous, prompt old school service. Thank you Custom Climates!

We had an AC issues and it was after hours and they were able to set up an appointment for the next day from 11-1. I was happy with that and then they came earlier than expected. The gentleman who showed was able to fix our ac issue with no problem and switched out our thermostat. Definitely will use yall again in future.
Thanks again for the excellent service.

Custom Climates is amazing. They did an excellent job servicing my AC systems. A big thank you to Brandon,Naomi, Steven and Austin. They have AC experts that provide an amazing value for service provided. I appreciate that they have flexible scheduling and quick response and make it easy to setup an appointment. Thanks to Steven for explaining all of the service he did for my AC systems.

I recently became custom climates customer. I have called them to go out to one of my properties to address an issue with our hvac system. They were professional and responsive at odd hours of the night. They were able to send someone quickly to fix the problem. Also had to do a callback for a problem and they immediately took care of the issue under the warranty of their workmanship. I have had a great experience and their team is excellent. 5/6/2025 Update: A couple of years later, I am still their customer and these guys are excellent as always.
6/18/2025 update: like always these guys are super responsive and take care of any issues as quickly as possible. Great service

These guys were able to come same day and got my A/C back up and running for under $350. They were early, and actually got me back up and running before my appointment time even came! They were very prompt, professional, and friendly. I would highly recommend them and will be using them again!

We had a great experience with them! They are honest, have fair prices, and don't try to sell you any additional services like other companies do. Will be using them again!

Brandon provided a quick and easy fix to my a/c unit. He was very professional and is local business located in Celina. I highly recommend Custom Climates.

These guys installed a new Trane HVAC System in June 2024. SInce then, they have been amazing to respond to every call or question I've had, everytime in person. Small, locally owned.

Would not hesitate to use them again.

Brandon at Custom Climates always takes care of any issue I have from repairs to new installations. He is extremely knowledgeable and his crews are great.

Initial consult on solutions for cooling balance was great. Personable, timely and offered options to help correct the issue. We look forward to working with Brandon. I definitely recommend them.

Brandon was fast and friendly. He quickly diagnosed our problem and fixed the issue with our mini split system.

Professional, honest, and quick. Pricing was extremely fair. Would definitely use them for the future.

Brandon and his crew were amazing helpers , they fixed our AC unit in very short time, besides, they gave me the best rates.
Katie went above and beyond taking care of some technical issues with the Carrier, she took her time contacting the supply store several times and updated me every morning, making sure I got my problems resolved.
I am so grateful for their service. Highly recommend!

Brandon was very professional and provided exceptional service at a very reasonable price. He and his teammate were able to diagnose the issue within minutes and prevented a much larger headache in the future. I will definitely be calling back for fall service. Thanks Custom Climates

Outstanding Service from Start to Finish!

I couldn’t be happier with my experience with Custom Climates! From the first phone call to the final installation, their professionalism, honesty, and attention to detail stood out. The technician arrived right on time, thoroughly explained my options, and didn’t pressure me into anything unnecessary.

They replaced my entire HVAC system quickly and efficiently, leaving everything clean and running perfectly. I’ve noticed a huge difference in comfort—and in my energy bills!

It’s rare to find a company that truly cares about its customers the way Custom Climates does. If you’re looking for trustworthy, high-quality HVAC service, look no further. Highly recommend.

I had a fantastic experience with Custom Climate . Their technician came to my home for routine air conditioner service and I was genuinely impressed. They arrived on time. We’re extremely professional courteous and explained everything clearly they went above and beyond to ensure everything was run perfectly and even gave me helpful tips on Maintenance you can tell they really care about the customer and take pride and their work. It’s rare to find a service this good this days. I will definitely be calling them again and recommending them to friends and family thank you for your outstanding service.

I called at 10am about a heating problem and Austin arrived by 2pm and quickly resolved the issue. Would highly recommend Custom Climates!

I have used Custom Climates for years now at my home and business. I couldn't be happier with the services they have provided me from the initial install to maintenance and service years after.

Austin came and checked my heaters for the winter. Was thorough and friendly as usual. I love family owned businesses. Same people come out and they know you and I get to know them.

We’ve used Custom Climates several times over the past couple of years for AC/HVAC repairs, and they’ve always been fantastic — affordable, punctual, and professional.

Today really impressed me. I asked them to come at 4:30, and when I got home right at 4:30, I expected to need to give them attic access. Instead, they had already diagnosed and fixed the problem before I even walked in the door.

Quick, proactive, and reliable — I couldn’t ask for better service. Highly recommend Custom Climates!