Reviews of local pros in Van Alstyne, Texas

Awesome service , everytime this repairguy shows up I know the fix coming right up. Thanks again

Have had two different refrigerators worked on. Super pleased with knowledge of tech and quick repair of both.

Great service. Came out within 24 hours..was very detailed and honest. Didnt try and stick me.with a huge bill!

Kyle was great! He went right to the problem and fixed it quickly. Called and followed up like I expected.
USE THEM!!!!

Showed up on time, tech was very knowledgeable and friendly, went out of his way to explain our issues and how we could get it repaired and the cost effectiveness of it! Looking forward to our dishwasher being repaired!

Kyle was very professional and quickly fixed our oven! Will be calling Grayson Collin Appliance again! I highly recommend.

Always there when we need them, always answers the phone professional and helpful with my dishwasher. They are also respectful of the property and animals.

Never kept an appointment, had to be paid in advance, and still hasn't fixed the refrigerator going to file a civil suit

They came to check my refrigerator that didn't even make ice, and they just said it was the switch that was off, they charged $94 and left. The refrigerator did not work and when I called they told me that it was a part and that I had to order it and with labor and part and they were going to get $280, when the technician said that everything was fine

I would put 0 stars because he was the rudest man ever to my mom. He came out to fix her LG stove, and left and now it won't heat properly. He tried to tell her she was not even cooking with an oven. Luckily, she was on the phone with LG and they heard how rude he was to my mother and they will take him off the recommended repairman list. Would not EVER use him! He didn't understand how to fix it, blew up and walked out on her!

I can dry my clothes again! I called them on Thursday and they arrived Friday. A friendly technician quickly and promptly fix my dryer. I appreciate the efficiency and responsiveness of this company. Thanks!

A REAL person answered the phone and set me up for a service call. The repair man was right on time and fixed the issue plus he gave me several tips about washing machines. I highly recommend Grayson Collin Appliance.

I called their number. Their website says they service Collin County. The phone agent told me they do not service Frisco. Last I checked, Frisco was in Collin County. Perhaps they should say on their site, "we service Collin County, except Frisco." I guess some want your business and some don't. Maybe they do good work, but all I have to go on is what they advertise on their website. So, if their site is misleading, I guess their prices and work might be off as well.

We called Lowe’s because the dishwasher we bought a little over a year ago stopped producing hot water on the regular cycle and the heat dry stopped working. The service man was beyond rude: he made flippant remarks and was condescending. He stated we need to warm up our sink water before using the dishwasher (did not have to do that before). He was also WRONG. He came out twice with his attitude that we were simply too stupid to use a dishwasher, fixed nothing, and the last time charged Lowe’s for a part (he installed a zip tie). I looked up the problem with the dishwasher to find it needed to be reset. We unplugged it and plugged it back in a few minutes later. GUESS WHAT WORKS NOW. In my opinion YOUTUBE did a better job then this man.

Chris did a great job in fixing the microwave. He was able to isolate the issue and address it. It stopped working in 15 days. Ever since we contacted but didnt hear back from Grayson Appliance

I had a Fridigaire freezer stop cooling and called GCA. They sent a technician the week of June 13th. He told me the problem was the thermostat and even showed me the failed thermostat connection. He was going to have the office order the part and come back and install it. Several days later he called to say the part that was ordered was the wrong part and the one I needed - the OEM part - was on back order until July. He suggested an aftermarket part that could be purchased on Amazon to get the freezer up and running. I agreed and asked that the OEM part also be ordered. The after market thermostat was installed June 21st. I paid $194 for the part. labor and trip charge. The freezer cooled to zero degrees and I assumed it was fixed and filled in with newly purchased frozen food and meat. The freezer worked for less than one day before it completely failed leaving me the next day with a cabinet full of melted and defrosted food. I called Grayson Collin Appliance numerous times hoping to speak to the owner/manager about some type of adjustment on the charge, but other than texting with the technician several times, never heard back from anyone at the business. I was more than willing to be reasonable about a partial refund, but in no way was I going to pay $194 for a repair that lasted one day. In a rush -in the Texas heat -to salvage some of the food, I bought a new deep freeze. It was delivered and the old one hauled off, all the while never hearing back from GCA management/owner about a refund adjustment or ANY type of solution related to the failed repair. I was a long time customer of this business, but no more. Consumers beware. They didn't try on any level to reach a charge compromise with me in spite of my many attempts to reach out to the management/owner. Zero customer service. I have never dealt with a more unprofessional business. If you need appliance repair, look elsewhere and avoid this business.

Kyle was our service technician and he came inside, with all his protective gear on, and also an excellent attitude. He explained everything he was doing and fixed our problem. Kyle is a good guy and a great ambassador for excellent service and I just phoned his company to tell them the same thing!

Have used them twice now for repairs. Both times, the repair person was able to explain to me where the issue is and fix the problem. He's friendly and quick at completing the repair. It has taken a couple of days to get parts and a couple days to get scheduled. They call before they come out, so I don't have to wait all day. I would definitely recommend this company.

Grayson Collin was assigned to us through our home warranty company. You never know what you are going to get with that. But the technician, Kyle, that came to my house was on time, polite, personable and even went out of his way to fix my dishwasher. I literally couldn't have asked for a better experience. I would definitely call on Grayson Collin myself if the need arises.

Good communication, on time, had the part on his truck, fixed quick, fair pricing.

All I can say is run the other way. I had called for months to get my washer fixed under warranty and each time it was the same response, " we will give you a call back." And for 2 mounths if not more we calling them. They never called us back. Not a good experience! I wouldn't ever recommend this company! I had to call lowes warranty to switch repair companies. Also the receptionist was a bit tackle from time to time.