Reviews of local pros in Bountiful, Utah

Appreciate Aaron Shuman electrician from Express Service Professional and their HVAC Team advice providing options with different price point. If you have Aaron Shuman electrician visit your home you won’t regret it.

Jose was very concerned about the condition of our furnace and he even went back downstairs to check the carbon monoxide alarm. He wants me to talk to his boss and see if there’s something we can do with American home warranty to have them buy us a new furnace because it is in pretty bad condition. Thanks Jose you are the best.

Aaron was courteous and prompt and very knowledgeable. The prices for adding a 30 amp outlet was a bit much but he did reduce it down! Will use this service again

Aaron is wonderful, he helped me to install a wall charger for the Tesla and he did a great job and he did good work. He really knows his stuff! I would hire him again

Aaron was extremely professional and helpful while installing our EV charger. Final work looks fantastic. Will definitely use this company again in the future.

Kevin the plumber: fantastic guy! He's very knowledgeable and honest. I appreciate his good humor, helpful recommendations, and thorough work.

One star off for some of the other technicians who overcharged.

He came to evaluate my electrical system I my house. He was very courteous and e plained everything thoroughly so that I could understand . He did not offer services I did not need and helped me understand what should be a priority with out pressuring me at all. Probably the best and most honest contractor I have ever dealt with. He was a pleasure to work with

Express Home Service provided excellent electrical service at our rental house, from initial consultation to outlet repair. However, we were ultimately disappointed with the membership program. We signed up expecting a 15% discount on all projects as advertised but were charged regular prices because our home warranty was intended to cover the electrical work inside the house, with reimbursement to follow. This felt misleading.

Compounding the issue, our warranty company based their final approval on the original invoice, which included the promised 15% discount. This discrepancy and lack of clarity during the final invoice payment led to our disappointment and ultimately, the cancellation of our Express Home Service membership. While the initial service was excellent, the membership program's implementation fell short of expectations.

There was a little mix up regarding the scheduling but Express quickly resolved the issue. Jose was very professional, friendly and winterized my swamp cooler with efficiency. He went above and beyond to make sure the gutters were clear and wouldn’t cause any problems this winter. Very happy with my experience

Aaron is the epitome of a professional. He answered all of my questions to make sure I understood the work being performed and gave me options for what really needed to be fixed and what was optional. He was friendly, on time, and finished ahead of schedule. All work was professional quality.

We had our electrical outlet plug upgraded and Aaron and the other technician with him did a great job. They were friendly, professional, and fast. Thank you for great work & customer service! As a bonus, they were both great with my dog. Thanks!

Aaron came out to my house and was prompt, professional, knowledgeable, helpful, and just great all around. He offered multiple ways to solve my problem and made sure the job was done to my satisfaction. Great guy. The company was great to work with, too!

I had 3 items I wanted reviewed. Aaron addressed the first item with a simple change of light bulbs because I had the wrong ones. It was incredibly appreciated. The other two items required a little more work. He walked through my home to see if an additional circuit was needed, per my request. The solution Aaron presented was a complete replacement of all electrical in my home. He used scare tactics. The “safe home” option was over $14K. He also presented three additional options; Gold, Silver, and Bronze. When going through the options it was identified that there was a negligence in testing all outlets in the bedroom to determine how many circuits were in the room, if an additional circuit was needed and what all options were. I would have appreciated a thorough review of the circuits in the room in question and make recommendations an expert in his field would offer. With my meager knowledge of electrical and the requests to hold off on the four tier options so I could get a second opinion, he presented a fifth option for $169. I’m disgusted that the scare tactic was presented verses here are ALL the options, as an expert I recommend we take care of the XYZ issue today. I noticed additional items which I have concerns with and want to recommend we consider due to codes and safety. I understand this large expense was not planned for so let’s talk it through and determine if you’d like to address it today or if we can schedule for the first of the year to revisit when you have time to save for the update to ensure your home meets the current code and you’ll then be confident you and your family are safe. Had the information been delivered with compassion an entirely different outcome would have occurred. We spent some time discussing the interaction and how I, as a business owner in a commercial construction field, would addresses similar issues with my clients which is, I first build trust by looking out for the clients financial, immediate need, future needs, and ideal solution to secure sells. It’s unfortunate due to Aaron and that the employees work on commission, I will not be reaching out to Express Home Services again. I was clearly only an immediate sale without interest in building a trusting relationship that would pay dividends for years to come as well as referrals to friends and family.

I needed some lights and switches installed in our new home. I found Express home services via Thumbtack, and Aaron was super helpful through the entire process and showed me around several areas of my home.

The lights came out great and it was a very pleasant experience. I would easily recommend their services if you’re looking for quality work that can be done within a reasonable timeline.

Emilio was great - very meticulous and thorough. Installed plumbing for new washer & dryer upstairs in which we had problems with other companies & their quotes. Emilio was very courteous and knowledgeable and did a great job. Would highly recommend.

Really a shame how everything has been handled post-service.

I had an electrical service as my first visit, and everything went seemingly fine. A bit pricey, but I was happy with the service, and the associate did a great job. I even signed up for a membership and was looking forward to routine maintenance.

However, since then, it’s been quite the pain.

I had a scheduled checkup for plumbing, and it was rescheduled twice. The third time, the plumber was running several hours behind, so I called to cancel my membership since it was becoming an overall inconvenience.

Months later, today, I was called again to “schedule my maintenance.” But I thought I had canceled my membership? Have I?

I asked the associate to verify that my membership had been canceled, and she hung up on me.

Honestly, I’m still not sure if my membership has even been canceled. I feel like months down the road I’m going to get charged and have to deal with an inevitable chargeback, which is just another annoyance.

Really a shame. I’d be happy paying for a membership for home checkups like this, but the overall customer experience has been a dud.

Edit: I've changed my review from 1 star to 3 stars. As I think that's a bit more fair in hindsight. The owner and supervisor reached out to apologize. While I appreciate the sentiment, the above post remains true and it doesn't just make what happened negligible. To be fair, it seems to be I'm an outlier and most other people to seem to have a good overall experience.

Josh was great! We had a small issue but I tell you what, josh handled it like a pro, and was back first thing in the am for final repair. I would use them again in a heart beat!! They also gave me a discount off my invoice for the trouble👍.

Bryce helped us with our electrical issues. He was a delight to work with and took care of everything. Would recommend him highly.

Emilio went out of his way and did an excellent job of replacing stop valves and a new kitchen faucet. When the new faucet was defective he went out and replaced it. He made sure everything was working properly and cleaned up thoroughly before he left. He was very pleasant to work with and I would highly recommend him for any plumbing repairs.

Being a member lets us have free tune ups and checks. This time they found our heater is putting out unhealthy levels of carbon monoxide. The unit was 22 years old and still running. We could have had a lot of trouble with that. But having it detected early we had the new unit installed. They were very nice. All of there workers have been so nice and helpful.

We were fortunate to get Emilio for various installations needed for our bathroom remodel. He is a skillful plumber with a positive attitude and great work ethic.
He has completed several installments from a vanity to a water heater with precision.
Very satisfied with the results.
All 5 stars