Reviews of local pros in Bountiful, Utah

Called to have a water heater replaced. Evan explained all my options and the pros and cons of each. On install day, Evan and Jeremy were on time, clean, and prompt. They left our utility room looking better than before the install. They ensured we were satisfied and even came out the next day to rectify an issue. Will definitely be using Craig's again for any future needs.

I will never use a different HVAC company again! Craig's has earned my loyalty and trust. They are friendly, on time, competitively priced, honest, do amazing work quickly, AND they don't leave a mess when they are done! They were very careful when entering and exiting my house even with my 4 kids and a dog running around. I called several times to discuss my A/C install and each time my questions were answered kindly and I was treated with respect. I would highly recommend Craig's.

We needed a new furnace and A/C (both were 26 years old and on their last leg). Craig’s was quick to respond to a bid request (they came by the same day we called, and we called late in the day!).

The bid they gave us was cheaper than the other bids while at the same time it also provided a larger BTU furnace with a higher efficiency rating and an A/C with a higher SEER rating than the competitors bid.

They also gave us multiple options for systems to install, all of which were cheaper than the competitors. They were even able to install the entire system the following day! We will definitely be using Craig’s again for any future needs!

We are impressed every time we use Craig's appliance service. The office staff are helpful and always friendly. We have a maintenance agreement, which is nice so we don't have to remember when it's time.
Their employees are always professional, timely, knowledgeable and friendly. Good job Gary!

Gary was/is awesome. He took the time to show me what is going on with my system and recommend things to do now and in the future. My unit is running smooth. Carson did an excellent job too. They really know their stuff. Clean, presentable and professional.

My tenant had them come out for an annual service. Their tech just looked at the furnace and suggested $3,000 in repairs. I called another company for a second opinion. They thoroughly cleaned and inspected the furnace and assured me it was in perfect condition. Craigs used to be locally owned, and they were awesome. Apparently they've been taken over by a much bigger company and now they're all about making money rather than taking care of customers. Won't call them again.

Our AC went out at the worst time. Craig's got an appointment for us quickly. From talking to the office staff who were super friendly and helpful, to working with JAMES.
JAMES was fantastic, professional knowledgable, answered all our questions and helped us decide what option was best for our home. This hands down has been the easiest company to work with! We will definitely be using Craig's for all our future heating and air-conditioning needs. 10/ 10 would highly recommend!!

Furnace was not working. Gary came and ran a thorough check and determined the 'mother board' was bad. Talked to us about our options in heating/cooling units, and explained finance options as well. We went with the Lennox heat pump system. Gary checked and they had a unit at the shop and a crew to help with installation. Gary showed up at our home about 10 AM to check out the old furnace. By 6 PM he and the install crew had the new unit installed and working. Couldn't ask for better, faster, more professional service. Thank you Gary, your crew, and Craig's HVAC service. It's nice to be warm again.

I found our water heater leaking, and with one quick call I had Gary at my door in minutes. I'm so grateful Craig's was so responsive, and so grateful that their technician Gary was so quick to get to work. I really appreciated Gary's professionalism. We had a new water heater, and I was busy doing laundry within 4 hours!

Gary, Luke and his crew did our outdated Central Air and Furnace. The Air Conditioner was totally shot. These wonderful people started at 8:30 in the morning and finished at 6:45 only taking a small break. Talk about dedication and willingness to please their customers in the hot temperatures. This Lenox is energy and cost effective with today’s High priced living. We can’t thank this team of hard worker’s for the quality of their work and really caring about their customers A+ to Craig’s Service’s

We had a great experience with Craig's Superior Appliance! We were out of town for a couple weeks and when we came home we noticed our A/C wasn't cooling properly. Brian came out that same day and diagnosed the problem and the next day he had it fixed! As a first time homeowner, I trust this company to take care of all our A/C and furnace needs because they are honest, dependable, and very knowledgeable. Thank you again for your speedy service!

I'm 100% happy with the new AC. The three things I looked before hiring anyone was, in this order, quality work, timeliness, competitive cost. I believe Craig's satisfied all three. Without hesitation I would recommend this business to me friends and family. I think I probably got their best team too. Gary, Brayden, Spencer and Evan did outstanding work. They came when they said they would, did an excellent job and cleaned up after. Totally satisfied!

Craig's Heating was amazing. My experience with them was unlike working with other contractors that can be difficult and take forever. Bryan was quick to respond, fabulous to work with, and delivered a very timely, cost effective, and quality product. They were able to get my work completed far faster and easier than I ever dreamed. The installer was pleasant, happy, took extra care to protect the rest of my home, didn't leave any garbage, didn't charge more for the extra effort it took to customize and provide extra parts for my installation and let me know when everything was complete. What a pleasure to meet and work with Craig's....I'm only sorry I didn't find them sooner.

Great customer service!
Craig's Superior Appliance installed a new furnace, AC and humidifier for me; they answered all my questions and gave me recommendations. After installation, Brian followed up with me to make sure I was completely satisfied and happy with the product and service. Everyone was very professional and helpful. I love working with local businesses in my community who truly care about the customer and do a great job. I would recommend Craig's Superior Appliance to any of my friends and family. They did an amazing job! Thank you so much for your great service!

We requested a quote on a humidifier
And appreciated the options explained to us and the pricing that was given to Us. Gary also took the time to look at a system fault indicator that was popping up on our thermostat and did a quick check just to see if he could quickly identify the problem for us. Great service and very easy to work with. We have used Craig’s for years and trust these guys.

Gary came and serviced our furnace. He did a fantastic job! As he was working he noticed some rusting around the bottom of our water heater. He explained what was happening, what could happen in the future and all our options without any type of pressure or salesmanship. He was able to schedule work for our water heater for the same week to ensure that no flooding wold occure. Would highly recommend Craig's Services and Gary!

Gary helped us out when our AC wasn’t keeping up during a really hot spell. He showed up on time, talked us through the issue and had it resolved within an hour. Everyone I’ve spoken with at Craig’s has gone above and beyond to make working with them easy and pleasant. Definitely recommend!

I cannot recommend Craig's highly enough. They are extremely competitive on price and they get you scheduled very fast. They also have fantastic service, I initially needed a bit more coolant put into my new system they had installed, Bryan, the owner, responded to my text on a Saturday when he was out of town and had Noi, his tech, come out Sunday morning to take care of me. There were a couple of misunderstandings on my behalf of the AC unit that was installed and the capabilities. Bryan and the lead installer both called me to make sure everything was functioning correctly. Everyone I got to work with through Craig's was awesome.

We came home from being out of town and our home was over 90 degrees inside. Craigs service was the first place we called as our neighbors had just used them. The person that answered said they would have a service person to our home in about 30 minutes. James arrived shortly after. He was professional and knowledgeable. With the age of our home the best option was to replace our AC and furnace. James clearly explained our options and helped us decide what was best for our home and budget. The next morning James came back and the furnace was Installed. Due to needing to order our AC unit they installed a temporary unit that day to keep our home cool. One week later they came back and installed our new AC unit. Let’s just say it works great and keeps our home cool. Prior to leaving James ensured all of our questions were answered. There were even follow up calls to make sure we were doing good. We would highly recommend Craig’s service based on our experience. Our home is cool again and we have the peace of mind we will be good for years to come. Thanks to Craig’s and James for their great service!!

12/2/21- water tank expansion- This is the first time we have used Craig’s for a plumbing issue. The service was just as quick, curious & well priced. Jeremy was fantastic to work with. Thank you for such consistently great service!

2019- Furnace repair- Super fast response, great info about the repair person sent via text before they got here. Helpful and clear explanations of what they were checking & why. Great follow up the next day when the part came in. I could not be more satisfied. I 100% encourage everyone to use this company.

2021 Summer- Central Air Installation - We continue to receive outstanding service. They are fast, curious, enjoyable people who explain everything, answered tons of questions, and are respectful of my home. Craigs service are THE BEST all the way around.

This company impressed me from the moment I called. The receptionist who answered my call was so helpful and very kind, which was needed after the day I was having. Then, I was surprised at how quickly they were going to be able to send someone over to assist me. I had someone at my home within the hour I called. Gary came to the rescue! He was able to complete the work Dominion Energy said they could not do. Gary also showed me where my hot water heater was leaking and educated me about the rebates and tax breaks given when I replace my water heater and furnace. I had a few more question and he was able to answer them. Then to further demonstrate this company’s awesome customer service, Gary brought in my small Amazon package that was delivered as he was leaving because he knew it was difficult for me to get because my leg is in an immobilizer!! I am absolutely impressed with the amazing experience I had from beginning to end with this company. Highly recommend!