Plumbing reviews in Sandy, Utah

Best Choice Plumbing gave me the best estimate for installing water, drain, gas and HVAC for a new laundry and also replacing our old new water heater. Tony and his crew are very professional and efficient. Communication is great! I'm very happy with the quality of their work and Highly recommend this company.

We got 10 plumbing bids for a big residential remodel project and we went with Tony. These guys did the work effectively and efficiently. So easy to work with, great price, rolled with the punches when there were surprises, and great to schedule with. We are so happy with our choice.

If you want a plumber who’s straightforward and not trying to upsell you, Best Choice Plumbing is a great choice. Tony, the owner, and his team replaced a broken plastic water manifold in my basement with a new copper one, and it was clearly not a small or simple job. The work was done carefully and thoroughly, and the end result was excellent. Both Tony and Destiny were great to talk to and quickly built trust. I felt like they were focused on helping me solve my problem, not trying to squeeze more money out of me. Communication was clear the whole time, and I always knew what to expect. I called three plumbers, including two bigger companies, and they felt very salesy by comparison. Best Choice was professional, honest, and focused on doing the job right. Highly recommend.

I am very impressed with this Upfront plumbing! Their communication has been great. They solved my issue quickly and efficiently. I will not hesitate to use this company in the future.

Upfront has become my go-to for plumbing needs. They were the most competitive bid on a water heater replacement. They weren't the cheapest but the turnaround was by far the fastest. They helped me out with a leaky pipe. They also came by on a holiday without charging anything extra after a toy was flushed down a toilet.

Justin from Upfront did a great job on my guest bathroom. They came within 24 hours of my initial outreach to them, they worked quickly and inconspicuously enough that they didn’t wake my napping 6-month old in the room next to them, and they charged a very reasonable rate. Highly recommended

Had a great experience with Mason and Upfront Plumbing. We needed a new water heater and he came out quickly, gave us a great quote, working with us on the details and then got it installed the next day. Would definitely recommend!

I have and always will reach out to Upfront for my home maintenance needs. They are honest and provide quality service. I really appreciate the way they run their business.

My experience with upfront started 2 yrs ago when a contractor brought them in to do the plumbing for an existing bathroom and a new bathroom creation. All of the workers were professional, polite, and thankfully had a good sense of humor. The bathrooms sadly did not get finished 2 yrs ago due to the contractor not because of upfront. Earlier this month we started the process of finishing the bathrooms and found out that water lines weren't run to the new bathroom creation. Upfront was very quick to resolve the situation once they learned of it, and were able to finish the plumbing left undone in the shower due to the contractors. The owner Ryan has been very nice to work with, and if the slightest issue came up he would send Chuck right away. Chuck was amazing! The communication was top tier with both Ryan and Chuck. I understand things come up and emergencies happen, but out of all the companies I have worked with on projects in my home, Upfront has had the best customer service and communication.

My furnace wasn’t turning on and I needed someone out quick and found Upfront Services. Demarqus came out same day and was able to diagnose the issue and fixed it same day with fair pricing. He was very knowledgeable and got the issue resolved. Highly recommend Demarqus and Upfront Services.

Absolutely fantastic service. Plumber was very competent and honest. The most important thing was the price. It was so fair and reasonable. For contrast, I had idiots come to my house a few years ago asking for over $800 dollars to replace a toilet, but this guy only asked for less than $400. That's treating the customer fairly and with respect. I would recommend this company to anybody.

Trent always takes good care of me. Needed some work done quickly and they were able to make it happen. Great customer service with dispatch as well as the pros. Highly recommend!

Purchased new furnace for my parents home. I live in Virginia and spoke with Demarqus over the phone and he was great with my family and understanding. I appreciated his honesty and expertise as well as walking me through the process being thousands of miles away. Thank you!

Mike did a fantastic job installing our new gas stove. Upfront was responsive, flexible in scheduling, and all around had amazing customer service. Would highly recommend them for any plumbing needs!

Dallas and Andy came out and ran new AC line set after moving my AC unit to the back of my home as requested. They were both pleasant and professional and took time to answer my questions. I was impressed by their transparency by telling me that due to the colder temperatures topping off the system would not be very effective but they made sure it worked and that the AC was functional. Dallas told me they will come back and top it off in the spring. I called Monica, who is also very awesome, and she got me on the schedule for Spring follow up. I have so much good experience with Upfront Heating and Air we plan to be there customers for a long time. Thank you all!

I didn’t actually use this service but I keep getting calls and texts from their number for whatever reason. *updated review! I did actually use this service, 6 months ago and I’m just now getting asked for a review. My bad it was so long ago that I didn’t remember. But someone graciously called me today to remind me of the service I did receive, which was 10 minutes long and cost me $350. Luckily I’ve been unsubscribed from communications from now!

Upfront came out same day and replaced our furnace for us. They did a great job and were very professional. I would definitely recommend them.

After having our HVAC system inspected and was advised by another company to replace the system I had multiple companies provide me with a quote to replace the entire HVAC system. After reviewing their proposals, it was obvious to me that Upfront Drains Heating And Air was providing our family with the best quality system, service and price available. The installers were excellent and on time and very knowledgeable. I would highly recommend this company to anyone looking to replace or upgrade their HVAC systems. I especially appreciate Jordin Ballard the gentleman who walked me through the process from start to finish.

View disciplinary actions against this company through the Utah Division of Professional Licensing. The citations should tell you all you need to know about the quality of work performed.

Edit:
The photo represents a new furnace and coil installation performed on June 16th 2025 at my home.

The company has been issued the following in response to multiple complaints:
Citation 47360
Violation: Aiding Unlicensed Practice
Issued: 2022-11-22

Citation 049192
Violation: Failure to Obtain Permit
Issued: 2025-07-02

Citation 049262
Violation: Aiding Unlicensed Practice
Issued: 2025-07-31

Upfront was awesome. My condensate pump had stopped working so I scheduled an appointment for 10 AM. Before 11 they had diagnosed that the motor was bad and that the unit needed to be replaced, sourced a new one, and had it installed. Highly recommend!!

Loved Jose! He is an outstanding plumber, really knew his stuff. He was fast. He was efficient. He got the parts late in the evening right before the store closed. I would 100% recommend him and use him and your company in the future!