Reviews of local pros in Sandy, Utah

This was the first time we’ve used them and it was seamless. They scheduled us quickly, when they were running behind they offered to reschedule proactively hours before our scheduled time so I wasn’t around for them. Payson was fantastic. They were training another team member and I overhead them being so kind and informative. Then they did the same to us when they recommended a motor replacement. No pressure and gave us a timeline recommendation if we didn’t do it today. Communication, service, and pricing was all on par. Will be using them in the future

Service tech came to our house today for an inoperative air conditioner. Performed no diagnostics whatsoever, told my wife we needed to consider a new A/C system as well as a furnace. Then explained that the $79 “service” fee would be waived only if she agreed to later meet with their salesman together “with her husband.” There was no service fee mentioned when she called to have them look at it, and the tech did nothing to earn a fee beyond driving to our home and setting up a sales call. Pathetic. So happy their competitor came out, tested the system, and replaced a capacitor for a few hundred bucks.

Michael was great to work with. I had lots of questions and he was very patient with me in the process as I compared and contrasted the various offerings by different HVAC contractors, and he was able to work with me to hammer out a deal that worked for both of us.

I can’t speak yet to the quality of the Daikin equipment I have coming nor their warranty service since the install hasn’t happened yet. I’ll update in a couple years after I have time to evaluate the quality of the install. I have no doubt I’ll be happy with it, but it doesn’t make sense to rate something I haven’t experienced yet. This review is strictly about my great experience with Michael and how well he represented Western during the sales phase.

Edit: Apparently my sales rep Michael Witcoff works out of the Orem location, not Sandy, so that was my bad. But apparently people like the Sandy location as much as Orem, and Michael still gets the brownie points, so I'll leave my review here. 😃

Ben was great! I was able to get a same day appointment for help with diagnostics on my AC unit. He made several recommendations and talked me through choosing the best option for me. He stuck around after the job was done to talk about additional options. He was also very mindful and respectful of my home with wearing booties and asking before walking around to check vents. I would use them again!

Brent, Caleb and Sam were amazing!

Communication was great throughout the sales and system design process. Brent knows his stuff and is eager to help you get what you want installed within your budget parameters. Easily the most painless sales process I've been through, without any high pressure sales or up-selling.

Brent spent about an hour reviewing my HVAC system (supplies, returns, current system sizing, windows and size of windows, square footage of the house, quality/quantity of insulation, etc) in order to size the system appropriately for my space.

I made a bunch of small changes to the system before we settled on something final, and even though I felt bad for all the extra work I generated for him, Brent was very happy to do it and I never got any bad feelings from him.

The scheduling was quick and flexible, despite a couple of delays on my end because of the electrical requirements of my house.

The install was fantastic! I have never seen so much mastic on an HVAC system (the grey slime stuff for sealing duct work that hardens after a day or so). Caleb and Sam did lots of custom sheet metal work to insure there were as few gaps as possible then covered up any possible holes with lots and lots of mastic. They even corrected some of my duct issues around the new air handler without me asking and without charging me extra.

I could tell that it is a good place to work and the customer comes first- without hesitation or calling his manager, when there was a duct run that had issues and was going to take some extra time, Caleb said he would come back out a different day to complete the work.

Caleb Sam and Brent were friendly, kind, courteous and helpful. They volunteered to help move some items, not related to the HVAC system, that I was struggling with. I had TONS of questions about the install during the process and they were all answered without hesitation and with a genuine smile. When hurdles came up during the install, I was included as a contributor in the resolution process.

The result I couldn't be happier with. I have a quiet, efficient and comfortable system that should last us for years to come. I wholeheartedly recommend them for any service, new install, retrofit you may need.

Extremely good customer service. Prompt and friendly. Michael did an amazing job and was personable and friendly. I would recommend this company and will use them again.

Excellent all around service. Western got someone out within 24 hours of my calling, gave me a quick and fair quote with multiple options, and even gave me tips on how to do it myself. Ryan Caulky was extremely helpful. He was professional and experienced. I used Main Street for years for heating and air and now am sold on Western plumbers as well. One stop shop for prompt, experienced and professional service!

Sophia came out today to do maintenance on my two furnace units. She was on time, so professional, explained everything thoroughly with me, and so clean. I was so impressed. Have never had a technician as good as she was!!! Will definitely use again!

We have been using Western Heating and Air since we moved to Utah and they have been wonderful. Long story short both the heating and plumbing came on the same day at the same time. They were so gracious to work together and to wear booties because I just had the house cleaned. I have to say- these two employees were the most through and incredible people I have ever had. Brandon was in charge of the heating and Sterling was in charge of the plumbing. I did end up needing to get things fixed by both but they were so kind about it and they did the repairs so quickly and neatly. I couldn’t believe the gadgets Brandon had to check my system. I really felt like they did a great job.

We recently had our entire HVAC system replaced and we’re very happy we chose Western.

Hunter handled the quoting and sales process and was fantastic to work with — knowledgeable, respectful, and patient with all of our questions. He made everything straightforward and provided thoughtful options tailored to our home.

The installation team (Tyler, Brandon, and another crew member) did an excellent job. They completed a large amount of work in just one day, were professional, answered maintenance questions, and treated our home with care. The system has been running perfectly with no issues since installation.

They also managed the rebate process for us, which I really appreciated. It was handled quickly and required very little effort from me.

Overall, I highly recommend Western — great people, great service, and a great experience from start to finish.

Troy and team were absolutely incredible. My furnace gave out during a cold spell and they were able to get out to me the same day. He explained the different options available to me while being sensitive of costs, keeping in mind the pros and cons of different choices and not ever being pushy.

I am so grateful to Troy for helping me get the furnace back up and working ASAP and letting me know what needed to happen right away vs what could wait a little longer.

We ended up getting an appointment scheduled a week later to expand some ductwork for better air intake as well as installing a new thermostat (replacing a nest that inhibited the top performance of my particular furnace).

I cannot say enough good things about Troy and his work- highly recommend and appreciated the honesty and transparency!

An amazing company that has always done the finest work at great prices. What a great group of people!!

Thanks to scott and his team they installed a new ac system in my house and they were very professional and polit!

Thanks Scott for your honesty and professionalism. I would definitely use this company again. 5 stars!⭐️

Was super knowledgeable and honest. Diagnosed and explained our situation to us. Gave us multiple fix options and explained each. Was fantastic. 100% would recommend to anyone.

Performance has taken care of my residential and commercial HVAC needs for years. Troy is 1st class!

Had a great experience working with this company. Came out very quickly and were very professional and helpful and honest with their recommendations. Will definitely be using in the future.

Honest, fast and won’t try to upsell you on things you don’t need. I thought I needed a costly repair, but they found a way to repair it for a fraction of the cost. I have found my HVAC company for life.

Troy runs a fantastic crew of technicians, and he's one of the most honest and dependable contractors I've had the pleasure of knowing.

Thank you Performance HVAC for going above and beyond to replace our furnace/ac! Your prompt , efficient, helpful service is very much appreciated!

This is an excellent local company. Troy and Scott were extremely creative and flexible in the installation of new heating ducts in a very old, cramped house. They saved the day for me in my remodel.