Plumbing reviews in West Jordan, Utah

i don’t usually leave reviews, but i wanted to share my great experience with the plumbing team in west jordan. javier reached out to me by phone, text, and email just to make sure everything was going well with my plumbing needs. i really appreciated that, especially since life has been so busy and i sometimes forget about things around the house that need attention. when i called javier back, he was super friendly and really listened to what i needed. he quickly set me up for a plumber and septic team to come over and take care of my issues. it felt good to know they were looking out for me and helping me stay on top of things at home. the customer service from start to finish was excellent, and it’s clear that the management trains their staff really well. javier’s helpful attitude made me feel like a valued customer, and that’s something you don’t always find. i’ll definitely tell my friends and family in west jordan about their great plumbing services. highly recommend them for anyone who needs a plumber! great job!

After spending several days searching and calling around for a plumber in West Jordan, I finally decided to give one more company a try, even though I had heard mixed things from neighbors. When I called, I spoke with Theodore in the office. Even though I was already pretty stressed because of my plumbing issues, Theodore was extremely professional, friendly, and truly seemed to care about my situation. The customer service I received was much better than what I experienced with other companies recently. If you need any plumbing work done, I strongly recommend reaching out to them. I’m glad I gave them a chance!

I had two visits for service on my bathroom sink, and both times I was lucky to have the same technician, Luis. He arrived right on time, worked efficiently, and was very professional in handling the plumbing issue. I was very impressed with how well he represented Jackson Family Plumbing & HVAC. I will definitely call them again for any future plumbing needs at my home or office. The person in customer service was also extremely helpful, making sure my appointment times fit my schedule and arranging for Luis to come out each time. Overall, the experience was smooth and stress-free.

I had a really positive experience with Jackson Family Plumbing & HVAC. I reached out in the afternoon about a possible leak because my water bill was suddenly much higher than usual. Scheduling was super easy and they were able to send someone out to my home in West Jordan first thing the next morning. The prices were fair and the whole process was quick and hassle-free. Luis showed up right on time and quickly found that a faulty toilet fill valve was causing the problem. He replaced the part right away, made sure to double-check the water meter to confirm everything was fixed, and even noticed I needed new pipes for my water heater—he took care of that for me during the same visit. He was professional, friendly, and left everything clean and tidy. Overall, I’m really pleased with the service and would definitely recommend them to anyone needing a reliable plumber in the area.

After my husband bought a new electric water heater, we realized we couldn't figure out how to get it installed ourselves. To avoid the hassle, I decided to call a plumber for help. This company was highly recommended, so I reached out. They were able to schedule us for the very next afternoon, which was a pleasant surprise since I called on short notice. Even better, the plumber, Luis, arrived earlier than the scheduled time. Luis took a look at our water heater setup and found a few extra plumbing issues we didn't even know we had. He explained everything clearly, was very friendly, and made us feel comfortable with the process. The whole experience was smooth and stress-free. We’re really happy with the service and will definitely call them again for any plumbing needs!

I had a great experience with this plumbing company! When I first moved into my home, I was new to dealing with well water and had no idea who to call for help. After looking through the options, I decided to go with this team—and it was definitely the right choice. Javier came out right on time, quickly figured out the issue with my well pump and tank, and had everything replaced in just one day. He was friendly, professional, and made sure I understood what was going on throughout the process. I really appreciate how easy they made the whole thing, especially since I was nervous about not having water. I would absolutely recommend them to anyone needing plumbing or well pump services!

I’ve had this plumbing company out to my house in West Jordan several times for different, tricky plumbing problems. Every time I call, Luis is super friendly and helpful on the phone. Theodore has come out to work on my shower, put in a new kitchen faucet, replace my water pressure valve, and install a whole home water softener. I really appreciate that he suggested the water softener because now my dishes come out spotless from the dishwasher—something I haven’t seen in years! The team is always on time, professional, and gets the job done right. Most of the projects were finished without any problems. There was a small issue once after a garbage disposal install where I noticed a leak under my sink. At first, I was told it might be a dishwasher problem, but it turned out the disposal just needed to be re-installed. After Theodore fixed it and reinstalled the dishwasher, everything worked perfectly. I called Luis to explain what happened and she listened carefully to my concerns. She spoke with the technician and the manager, and they quickly offered to help cover the extra cost I had to pay to get it fixed, which really showed they care about their customers. Even though there were a few bumps along the way, the company made things right and stood behind their work. I’m very happy with the service and will definitely call them again for any plumbing needs in West Jordan!

I had a persistent kitchen faucet leak that kept coming back, even after I tried to fix it myself a couple of times. I’ve dealt with plumbing problems before, like a shower issue in the past, so I had an idea of what I was dealing with. This time, I didn’t want to spend too much, so I called a local plumbing company and hoped for the best. Javier got back to me quickly and arrived right when he said he would. He found the source of the leak right away, explained what I’d missed, and tightened the faucet base using tools and strength I just didn’t have. He had the job done in less than an hour, and the price was much more reasonable than what I’ve paid for similar work before. Javier also gave me some helpful tips for keeping my plumbing in good shape, but never tried to upsell me or push anything extra. If I have another plumbing issue, I know who I’ll call. Great service, fair price, and friendly advice.

After getting a huge sales pitch and a really expensive quote from a big plumbing company, i decided to ask around for a good and affordable plumber. A friend suggested a local plumbing company, so i gave them a call. I set up an appointment for 8:00 am on a Tuesday, and the plumber, Luis, called me early that morning to confirm when he would arrive. Luis and his coworker showed up right on time. they were friendly, professional, fast, and really knew what they were doing. they cut open the drywall, took out the old shower valve, installed the new valve and shower and tub parts, and then cleaned everything up before they left. they even double-checked to make sure we were happy with the water pressure and that everything worked well. the whole job took less than two hours, and the price was way less than what i was quoted before—about a quarter of the cost. they didn’t try to push me to buy anything extra, either. from now on, i’ll definitely call this plumbing company first whenever i need anything fixed.

We are very happy we called a local plumber in West Jordan to fix our hot water issue. Javier showed up right on time, took a good look at our plumbing, and clearly explained what needed to be done. He gave us a fair price up front. When he realized he needed an extra part that wasn't on his truck, he quickly went out to get it at no extra cost to us. We really appreciated his honesty and the way he treated us with respect. Javier’s work showed real integrity, and we’ll definitely reach out to this plumbing service again for any future plumbing needs.

Jackson Family Plumbing & HVAC truly delivers great value when it comes to plumbing services. They combine high-quality work with friendly customer care, all at a fair price, making the whole experience stress-free. We had a drain backup at our house and after just one quick call, Luis came out fast to check things out. He found the issue right away and set up a temporary fix so we could keep using our water while waiting for the right parts. Everything was permanently repaired soon after, and our plumbing has been perfect since. We've used this company a few times before and each visit has been just as reliable and professional. Highly recommend for anyone needing plumbing help!

Wow! I am so impressed with the plumbing service we received in West Jordan. If I could give more than five stars, I definitely would. Javier came out and gave us a very affordable and accurate estimate for our new basement bathroom project. He and his team—Luis, Theodore, and another plumber—did an excellent job installing our upflush toilet and a brand new sink. The whole bathroom looks fantastic, with everything neat, clean, and perfectly aligned. The workmanship was top-notch, and we truly trust this plumbing company for any future needs. I highly recommend them to anyone in West Jordan who needs plumbing work done!

I've called on these plumbers in West Jordan several times now, and every visit has been great. The person answering the phone was very friendly and helpful, and let me know someone would come by between 12 and 3. She even called back to give me a more exact arrival time, and the plumber showed up right when she said they would. Luis and the rest of the crew who have helped me were always polite, professional, and left my home clean after fixing the leaks. Every time I’ve needed help—whether it was a leaky faucet or another plumbing issue—they’ve been super reliable and made sure everything was working before they left. They explained what they were doing and answered all my questions in simple terms. Once, I asked them about a built-in dehumidifier and a new fridge with bad tasting water, and they let me know honestly that dehumidifiers weren’t part of their services. For the fridge, they explained that my water filter should handle any taste issues, so I didn’t need to replace the copper pipes—saving me money instead of pushing for unnecessary repairs. I’ve had different plumbers from this company come out, and every one of them has been on time, friendly, and really knew what they were doing. If you need a plumber in West Jordan, I definitely recommend this team.

i just wanted to share how happy my husband and i are with the excellent plumbing service we've received! theodore and luis came out to our house twice recently to help with two different plumbing jobs. first, they installed three brand new toilets for us and did an amazing job. they were super careful taking out the old toilets and made sure the new ones were put in perfectly. after they finished, the clean up was so good, you couldn't even tell any work had been done. one of the toilets had arrived damaged, but theodore and luis went out of their way to go to the store and replace it so we wouldn't have any issues. the second time, they installed four new bathroom faucets. again, the installation was done really well and they made sure everything was spotless before they left. we really appreciated how professional and polite theodore and luis were during both visits. they definitely made a great impression and we are glad to recommend their plumbing services to anyone looking for quality work.

I recently needed a plumber again here in West Jordan because my hot water heater started leaking. The whole team was professional and arrived right on schedule. While they were working, Luis noticed something else in my basement that wasn’t part of the job—a big hole in the pipe coming from my furnace. I had no idea it was even there, but it explained the heating issues we’d been having. It was really thoughtful of him to point it out and make sure I knew about it. This is actually the second time I’ve called these plumbers. The first time, I had a big problem where they had to dig up the front yard and put in new pipes. They handled everything perfectly, even working in rough weather, and made sure to clean up after themselves. Both times, I was really impressed by how friendly and helpful the plumbers were. Javier and Theodore made sure everything was convenient for me, especially since I have trouble walking. All the plumbers I’ve met from this company have been fantastic. I wouldn’t hesitate to call them again and highly recommend their services!

I can’t say enough good things about the plumbers who helped us out in West Jordan. Javier and Luis have done a lot of work at our house, including putting in a water softener and iron filter system, as well as a new reverse osmosis system. They really know their stuff and took the time to explain how everything works and made sure everything was installed the right way. The pricing was reasonable and I never felt pushed to buy anything extra. We had struggled with low water pressure for years after moving in, which is what made me call for plumbing help in the first place. Javier came over and spent plenty of time figuring out what was wrong and made a clear plan to fix it. He was spot on! They also replaced the old pipes so everything fit just right. Now our water pressure is perfect and we couldn’t be happier. After that, they came back to install the reverse osmosis system and even cleared a clogged drain upstairs at no extra cost. Javier and Luis are really friendly and trustworthy—plumbers I’d definitely call again for any plumbing needs. I highly recommend them!