HVAC reviews in West Valley City, Utah

Whipple Service is by far amazing! I was first using Any Hour service for my drain pipe leak issue, but they did not treat it as an emergent issue despite we couldn't run any water and if we did, our basement was being flooded down the walls and into our carpet. They, in fact, didn't even show up for a follow up appointment and left us waiting 4 extra days. Now with Whipple, I expressed my urgency for this issue with the operator who answered, who showed compassion and understanding, then helped me to get a tech over the same day. And as far as the technician went, we worked with Marco, he was incredible! He went straight for the issue, got to work right after running the estimates, answered any questions, and kept us involved on the progress. He was able to get the issue fixed within 24 hours. My husband and I both agree, that we would work with him again in the future for our HVAC needs, and definitely recommend to family and friends! Thank you again!!

Aaron came exactly when promised, was friendly and knowledgeable. Installed our water heater quickly and explained everything to us so we understood. We’ve used Whipple a bunch and are always very pleased with their service!

I received three different opinions regarding my furnace. The first opinion said they could repair but it would cost between $4800 and $5500. The second opinion didn’t say anything about repairs they gave me a deal on a furnace AC unit. Derek and Chase evaluated my furnace and told me there was a piece that could be repaired. Derek repaired the necessary part for $430. Derrick was very honest. And Chase was going to give me a good deal on the furnace AC repair as well. I was very impressed with their professionalism and knowledge as well as their customer service.

We had a technician that came to service our air conditioner. He failed to put the drain pipe back in the drain and we had a lot of flooding. I have called multiple times to get the damage repaired. We had someone come out and remove the baseboards, door frames, and cut a hole in our ceiling. They have never come back to fix it.

It has been over a month now and I still haven’t heard back after multiple calls and messages.

I would avoid Whipple at all costs. They say they stand by their work but are never there when problems happen.

Whipple Service was fantastic! From scheduling to actual service, the whole process was impressive. I really appreciated all the communication for updates and time of arrival. When Cristian (the tech) came, he assessed the situation and clearly explained the options available for my drain issue as well as how the process would go to fix it. He was friendly, efficient, and thorough.
The customer service was exceptional and I highly recommend Whipple Service Champions. Thank you!

Received a quote for replacement of both my furnaces, and the addition of an AC system to the new main floor furnace. Daniel Smith met with us in our home. We showed him our mechanical space and discussed what we liked and didn't about our existing but outdated equipment. Daniel was very attentive, provided useful information, answered all our questions, gave us several options, and developed a system we believe will meet our needs. We had other bids, but he brought out equipment that I was not aware of for: saving space, not being audibly or visually disturbing, and providing addditional operating cost savings.
Work will start tomorrow and I will update my review regarding installation and system performance. So far we are very happy with our Whipple experience.

JOB COMPLETED

DANIEL, JAY, TROY, ALDO AND THEIR ELECTRICIAN WERE GREAT. They showed up as scheduled and got to work. The job involved replacing 2 1978 furnaces with an 80 % high efficiency furnace for the basement and a 97% high efficiency furnace/air conditioning system. They toured the house to see where the work was and where we wanted the outside equipment to reside. Once we had that decided the fun began - demolition.
Watching them take the old units out I was wondering how it was ever installed. They had protective coverings for the floor and wore booties for traveling in between. I probably asked more questions than they wanted but they answered them and kept us informed about what they were doing, gave us information about equipment features, and produced a clean and excellent, so far, system.
They did run into some unforseen issues with original equpment and ductwork, and solved them. We were given options on a few items with recommendations both pro and con. They were polite and surprisingly quiet other than when using power eqipment. They paid attention to detail and provided us with confidence that all bases were covered. Overall we are very happy with the crew and their great work. In conclusion, I hope I never see them again and if the equipment and their work is as good as we believe it is, I probably never will. But if I do, I feel it will be because of equipment not installation issues.

SAM WAS AMAZING! He had his work cut out for him and was happy to do the work. This was an amazing experience. He had to work at getting the old tank out and thought if different ways to solve the problem.

We had a fantastic experience with our furnace/ac diagnosis & replacement. The technicians took lots of photos to show the problem, and explained our options. After the diagnosis, they were able to bring and install a replacement system the same day, which we didn’t expect. The two technicians were friendly, very efficient, kept us updated, and stayed until the job was done. They made sure webserstood the new system and how to maintain it. They were far better than other places we’ve tried. They were just super easy to work with, and stayed positive even with a difficult crawl space to work in. I have already recommended Whipple to others.

We had an amazing experience! Cardon was extremely helpful and kind. He was very thorough, he informed us of all the pros and cons to help us make an educated decision on a new water heater. He did not push us into buying a new water heater, he just gave us the facts, he listened to all our concerns we had. We ultimately decided a new water heater was the best option and he installed it that day! I havent had this great of customer service in a really long time! It was really refreshing. Great guy, great company! 10/10 would use again!

They just helped us replace our entire electrical panel after our main breaker failed and started sparking. Other companies either didn't answer or had appointments that were weeks out. Whipple was there in less than 24 hours. Brett was incredibly professional and polite. He did an excellent job replacing the panel and cleaned up after himself. If every electrician at Whipple is like him, you're guaranteed a good experience.

Amazing end to end! The excitement on Todd's end to do the project was contagious and gave us the confidence to move forward. He came with Canyon who was really neat and hard working.

What a joy to work with these two. Would 10000% recommend them.

They did an expert job and saved us a nice chunk of cash where they didn't break drywall other than where the lights went.

So so satisfied!!

Reliable company and trust worthy employees !! 10/10

Excellent service , quick and clean technicians , definitely recommend !

smooth business great service

A very dependable company. The crew is polite, punctual and efficient. I use RSS for all our cook repair. Sophia is great for scheduling.

These guys are great. Excellent work and thorough. Almost 40 years in business they are doing things right. Congrats Justin and team!

Great team! Justin was very helpful with completing our project. We look forward to working with them again in the future. 🙏❤️

Outstanding

Their technicians rock

Best company EVER!!!! 😎

Good mechanical and service contractor.