Utility Contractor reviews across the US

First was waiting for one month to disconnect gas line then to disconnect power line for a week now two weeks to reconnect power to temporary post. Crew came on scheduled day looked at it, took a picture and left when I called in customer service told me that something was blocking same time on construction property we had many workers who could clear anything from there way, but they have not told anyone anything and now have to wait one more week. They coast me so far over $8000 payroll to construction company for standby. They have monopoly for sure in the country, where it is against the law.

Routinely parks oversized flatbed trailers in residential neighborhoods without permits for 4+ days at a time and over weekends - most recently, they placed their cones through an entire state issued street handicap parking spot. When the trailer was finally gone, a nearby lawn was left shredded after being used to turn around. As other reviewers have mentioned, they obstruct trash pickup. There is hardly room for one car to make it through the street when cars are parked in either side, let alone with your trailers in the way. Residents rely on the street for parking, and street access for trash pickup. We also expect our yards will not be used as a driveway for your vehicles. You aren’t getting proper permits and are expecting people to abide by orange cones just because you put them there. Pay to park your trailers and equipment like a respectable company.

Most unprofessional staff in Bremerton ever. Flipping off homeowners, not giving directions, not following local guidelines. Shouldn’t be in business. If you cursed out your customer would you have a job next week? Didn’t think so.

Not a customer service company. Absolutely no communication from them as they trash through properties. Low bid contractors that run behind schedule due to poor organization and minimal days in the field.

We were scheduled for a power outage today for pole work. They did not show up and did not let us know that it was cancelled. It was so disruptive, very inconsiderate and unprofessional! This has totally ruined our Labor Day vacation plans. So far no word from Potelco about the cancellation or change in rescheduling.
If I hadn’t called them directly myself, I would still be sitting a waiting. Two phone calls later and no return call!
Seattle Public Utilities finally gave me a call back.

"People first" was the slap in the face I saw when going to their website after my interaction with their team today. My wife was at home and called in a panic saying we have no power and the house is heating up fast. We care for a few rescue bunnies who do not handle heat well at all and we were immediately worried about keeping them cool. She ran outside surprised to see 2 guys in our yard. We didn't know were there. it was Potelco. who came out to the property we rent , When she asked, with me still in the phone if they knew why the power was out the guy said "yea" and she said "umm, okay why?" "We got an order to remove the power from the meter.", "when will it be back on?" All she got back was a shrug. My problem isn't they did their workorder. Its with a car in the driveway, they walked past two running window units, and pulled the power, not a knock, not a warning, ZERO effort to warn us about being without power, no effort to see if someone would be there to hook up the new meter, When I got home a guy was sitting in the truck enjoying his ac. While another guy worked. I asked so no warning he said "nope" when I asked who i could talk to about this i got a "company names on the side of the truck" they were unprofessional and uncaring. I later learned they were here outside of the appointment time frame set by the property management company so they would have someone there to hook up the new power. I was told they had been expect the week before. But hey *shrug* am I right? it's only 88 out and you having power isn't their problem. Making sure the people living in the house are aware they are about to be out of power at 12:30pm. not their problem. I had to leave work to put our pets in the car to keep cool while someone rushed out to hook up the power. Calling the main line to talk to someone? good luck they wont answer. Just a little effort would have gone a long way, one knock, one warning, anything.

**I wish I could have given no stars!!!***

This company’s customer service and communication are extremely poor. There was no notice whatsoever that they would be doing pole work on my street, which happens to be a dead end. When I tried to take my children to school this morning, the entire road was blocked off.
After finally getting through and returning home, I found not one but two large trucks blocking the road again. When I asked about it, a worker had the nerve to ask if I’d “be leaving and coming back to my own house a lot today.” The lack of respect and professionalism is astonishing.
A simple notice or courtesy alert would have allowed me to plan ahead and avoid this unnecessary frustration. Based on other reviews, this seems to be a pattern of disorganization and disregard for residents. I’ll be reaching out to Seattle City Light to file a complaint about this contractor’s handling of the project. Residents deserve better communication and respect.

One of their employee drivers drove directly into my friends (perfectly parked) vehicle as well as myself while walking to the vehicle.

Even with direct visual evidence and their own driver admitting fault, they continue to give the reasons for why the process hasn't began.

Well, I sure hope they do better work than they do drive! Just had one of their trucks completely cut me off trying to get on 101 headed south to I-5. He ran all the way up the shoulder pushing me into the next lane of packed traffic. Fortunately the cars next to me saw him and made room for me to get pushed into their lane. SMFH!!! I suggest some driver training!

Great work and perfect customer service. I would definitely use them again and recommend to my family and friends. Thank you ☺️

They arrived on time and were polite and professional. The tech quickly found the source of the leak. Thank you.”

I haven’t used the company, but when I was driving home today a man in their company car was driving like a jackass and cut me off twice. It was a charcoal colored Jeep.

Hired this company to do some private locating on some job sites of ours over the last couple months. They are efficient and take care of our needs even when they are last minute scheduling changes. They are there. Every tech I have had contact with is great. Will continue to use in the future.

Called these guys to help us located some electrical lines for light poles we were troubleshooting. Matt came out and got it all marked quickly and accurately. Highly recommend Mule Services

Had a broken main waterline at my home in Munds Park. They came out and located my line with in a day. Matt the owner came himself and is a very friendly and knowledgeable. I couldn't have been happier with the prompt service they provided.

P and

Good people...

Had a great project with Deerwood Const in Lubbock this year. Having one point of contact in Bryant, made for an easy project to run. His ability to navigate the City Officials and permitting, took work off my desk. We will certainly be using them more in the near future, and would recommend to anyone looking for a quality job.

It's great here. I have never done this type of electrical work.

Horrible drivers

Bayou Equipment and you provide the best solutions. Thank you!