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In Essex Junction, we're more than just a mechanical contractor; we're your reliable partner for all HVAC services. As a local HVAC specialist, we…
Compare top-rated hvac providers in Essex Junction. Profiles include verified reviews, service details, and direct contact options.
From $50
Up to $500
Closed until Tue, 8:00 AM
In Essex Junction, we're more than just a mechanical contractor; we're your reliable partner for all HVAC services. As a local HVAC specialist, we…
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Jay Mechanical are brilliant and I would HIGHLY recommend them. I have called them 3 times this year and received very timely responses to heating /AC issues...Tom is a fantastic technician and Jean was awesome...TY VERY much.
Got a new furnace and AC from them recently. Great communication, fast scheduling and installation, and a very good price with a 10 year warranty. Honestly don't know what more you could ask for.
Angus and Ian were great! They were knowledgeable and professional. They arrived early and left the space better than when they found it! My new hot water heater works great!
Jay Mechanical recently completed some plumbing work in our shop. Communication was clear and fast, everyone was great to work with, they were able to schedule us quickly and accommodate our needs, and the work was completed on schedule. I highly recommend these folks!
We have needed a lot of work in our 1870 home. The team at Jay Mechanical have been incredibly thorough in addition to being kind. They have attended to both emergency situations as well as large scale jobs (removing and then reinstalling 11 cast iron radiators, and installing a brand new boiler, as a few examples). I specifically want to mention that we had brand new hardwood floors installed, and Ian and Cain did not get a single scratch on the floors while moving and reinstalling the eleven 200+ pound radiators. I was truly amazed at their fastidiousness.
TLDR: Outright rude customer service, poor/non-existent follow up, unreliable, etc. _______________________ I really didn't want to do this but felt offended enough and I did want to try to save others from the same experience so here it is. We scheduled an inspection with Jean (who is mentioned numerous times if you sort the reviews by "Lowest") and all was well. I was very happy to get this off my plate and audibly grateful to her when we scheduled. Inspection day came (and went) with no appearance from anyone at the company. Nor did anyone follow up with us to tell us why. When we asked, we were told that they were overbooked and weren't able to make it out. Fine, no problem. She rescheduled our appointment (in writing) to the following day, first thing in the morning. Again no one showed up and again no one followed up as to why. When we asked, Jean told us, snappishly, that she "never received confirmation" and so had removed the appointment from the schedule. We showed Jean the email we received confirming the appointment and received another email from her - this time even more dismissive and frankly, flat out rude. She purported that she had asked for confirmation but that we didn't confirm. This despite our having received a very clear confirmation of the appointment, in writing (see photo.) The confirmation she asked for was written in the form of a statement but ended with a question mark. The email closing "best" was also not capitalized nor was her own name. We wrote the question mark as a typo (like not capitalizing a closing or one's own name) but apparently the single question mark was enough of a monkey wrench to throw the whole thing out the window. She wrote that she'd "removed it this morning when I still hadn't received an answer to my question." There was no email telling us that either. Long story short, very unsavory experience with Jean, who is also apparently part owner of the business. This is a common theme from everything I've read and has no place in business interactions/customer service imho.