Electrical reviews in Alexandria, Virginia

Came out quickly, found the source of the issue that we were having, and fixed it all in one trip.

Always on time, very polite and quick to fix any problems. I believe listening is very important for a service person and have never had a problem with anyone in this company.

This ⭐️ is a minus..the electrician that went to my parent’s house this week (week of 4/29/2024) STOLE AN ITEM FROM MY PARENTS HOUSE…my brother called the company they brushed it OFF…CRIMINAL’S❗️ WATCH WHO YOU LET ENTER YOUR HOME imagine how many homes this thief entered a home and stole something..DONT USE THEIR SERVICE ❗️

Unfortunately I paid and swiped my card for one amount and later I was charged an a different amount (double what was quoted) I called waited a week to see if my refund will return for the overbill. Nothing. Don't use these people. Accounting will rip you off.

After the expensive hourly rate, a permit has been forgotten for years. When I asked, the staff did not get the point and pitched my request to the wrong direction until I restated and corrected her. Then, the company has been not getting this permit for weeks since I requested, wants more money and does not apology for their mistake at the first place at all, is unwilling to result their mistake.

Had a complicated electrical issue at home. Called it in the night prior and they were there by morning. It was a weird issues that took two technicians and 12 hours. Though it took a while, the company only charged me for about 7 hours work which I greatly appreciate. Would recommend.

Overcharged $50 on 7/20 and promised immediate refund. Multiple emails to Nick and Gabriela have not been productive. Install tech was great but I want my refund. Beware of the final billing

I had an emergency situation and Kolb came out first thing on a Saturday morning. The electrician was great, he explained everything to me and fixed the problem quickly. So thankful for Kolb!

Poor,services, and responding very late.
It takes 4 weeks to just get an estimate and price for small jobs.
When there's an issue with the service or installation, you have to call them 10 times to get someone on-site to solve the problem.

Worst people I ever hired. I am still waiting to receive an over priced receipt/invoice. It seems they need 48-72 hours to send me a bill for something they have billed and received payment. It has been 8 days and I am still waiting. Will never use then again. And never recommend them.

Brandon Kolb came by almost 2 weeks ago to see lights company needed to replace and NO RESPONSE. Calls go to voice mail. If they dont want to do the job cant they just say that. Very bad customer service from a company that is well known,
D.Porter, Alexandria, va

While they were prompt in sending a technician out to check my problem, the tech did not do the one thing I was advised (by my electric provider) to have done -- check the breaker panel -- he never even opened the breaker panel. Instead, he told me the problem was with my AC unit so I arranged for an HVAC service, only to be told that the problem was a bad breaker in my panel. The AC unit was fine but was not getting low voltage power. I called KOLB twice, and was told both times that the "branch manager will call you." Never got a call back , so I had a different electrician come out and -- wait for it -- he told me I had a bad breaker. He replaced the breaker, and lo and behold the AC immediately kicked on.

Had the KOLB tech checked the breaker as I requested, this issue would have been resolved four days ago. I would have saved unnecessary service calls and charges for an HVAC tech I didn't need, and another service call from an electrician who corrected the problem in 15 minutes -- something the KOLB technician could have/should have done the first time he came out. By my calculations, this cost me twice what it should have, and I had to take a total of 9 hours of UNPAID leave from work to get the situation corrected.

My suggestion to you? DO NOT CALL KOLB for electrical service unless you just like taking time off from work and paying more than you should for a repair, because they don't do what they should do.

Asked for a quote to install a full house surge protector and two GFI outlets. Took time off to meet the representative for the quote. A week later I still didn't have the quote. He never responded to calls or emails. Called the main office and they said he would be on vacation the following week. They clearly don't want the business but the fact that they waste your time will guarantee that I will never use them again.

Had a wonderful experience with Kolb tech Paul today. He fixed every thing we needed done (kitchen, doorway, 2 outlets, and 3 way switch) in a reasonable amount of time and at a great value! No more calling our old company who ripped us off ever again...Kolb is our electrician from here on!

The service I received was excellent! Called on a Saturday afternoon for a bad breaker in my pool control box on the hottest weekend (ugh) that was overheating and tripping causing my pool pump to shut off, and they sent someone out within the hour. The tech (Gerber) was extremely friendly and knowledgeable and fixed my problem quickly and checked the rest of the breaker panel for any further issues just to be safe. Definitely recommend this company!!!! I will be calling them in the future with any and all electrical needs we have!

At 5:45 pm, there was a loud pop and we smelled smoke in the basement coming from the panel box. We turned it off and called Kolb. Gerber came out about two hours later and told us we would need to replace the panel. He gave us the name and number of his manager and told us if we hadn't heard back by 9am, to call to ensure we were on the schedule as we didn't have electricity at all. The following day Gerber and Izzy arrived at my home and did a spectacular job replacing the panel, vacuuming up the mess AND FILLING IN THE DRYWALL. I have NEVER had an electrician who did that for us. Will be using Kolb for all our electric from now on. Thank you Gerber, Izzy and Kolb for getting us power back.

I highly recommend this company. As a single woman who owns her own home, I deal with a lot of contractors who treat me like I'm dumb or gullible. Kolb never did this, was extremely responsive, consistently on time for jobs, very reasonably priced, and when there was a problem with one of the pieces of equipment I had installed, they did their best to fix the problem quickly and did not try to charge me more even though it did take extra work on their part. I'd use them again in a hot second, and I'd suggest them to friends without hesitation.

I requested a quote through an online form from Kolb Electric to replace an aged breaker panel for my home. A few days after the request I received a phone call to schedule the appointment for the following Friday between 10am - 2pm (a very large window). The company never showed up for the appointment and never called to reschedule or even apologize. Fortunately, I was already off of work that Friday, because if I had taken leave from work to meet someone for a quote and they didn't show and didn't follow up, it definitely would have been much worse.

Kolb, this is not very professional and does not show much concern for the customer or their time.

Really strange billing practices. This is the first time I have worked with a contractor who can’t provide any bill or breakdown of the charges when asking for payment. The technician was very nice and capable, but throughout his time working at my home, he could not quantify how much the charges were going to be for me, and the charges were about double what I expected at the end. He was able to help with my electrical panel, my thermostat replacement, a bathroom exhaust fan, and was very capable. However, he told me that I would have to call the accountant to get a basic invoice. I called the office, and they said they did not have any access to that information for 24 to 48 hours. Very strange, and the woman who answered the phone for their “customer service“ was unfriendly. I will not be using them again.

Had a surge protector catch fire .. Keenan from Kolb came out within the hour and correctly diagnosed a lost neutral wire at the transformer. He patiently explained what was going on and that he could come back after necessary work from Dominion Power. Kevin was a extremely helpful with scheduling visits.
Isodorio came back after Dominion repaired service line and replaced fried outlets and repaired circuits, he was terrific, and very friendly.
Highly recommend Kolb

Apparently Kolb has a practice that allows the Technician to cancel or no show to a scheduled appointment if you: 1. Don’t answer their call or 2. Don’t return their call in whatever they deem a suitable timeframe. Also the call comes from the technician’s personal cell so it can be any random number and my phones blocks calls it sees as a scam or junk. But let’s just say the call comes thru or my voicemail isn’t full. Why do I need to be at the behest of the technician for a “SCHEDULED APPOINTMENT”. Just show up! That’s why I am sitting here for a 4 hour window so you can pop up anytime you want between those hours.

I am confused isn’t that the purpose of the scheduled appointment. That was already confirmed. Oh and then for the tech to send me a nasty text stating I need to reschedule because me calling him was stressing him out…Talk about Top tier service…He called between 11:21 and 11:30 when he could have just been on his way. At the time of me calling him I was unaware of this practice. I found out only after I called Kolb back. Just a heads up to ask before booking.