HVAC reviews in Chesapeake, Virginia

Ampmor has a great team! Their courteous and knowledgeable staff know exactly what to troubleshoot and how to get the job done in a timely manner. Our service tech was Phil and was very respectful and helpful explaining every step of the process! I highly recommend the company for their work and customer service!

Tony was on time and performed a very thorough inspection of our heating unit. He cleaned the area and removed the filter and cleans that also. We feel confident that the unit will serve us well this winter.

If I could put zero stars i would. They built the dryer duct system in our new house and the air flow is not working. They sent a technician who was not prepared to fix the airflow since they did not supply him with equipment to do the fix. They didn’t know that the house had 2 stories (despite the fact that they had our house on file) and so didn’t supply the technician with a ladder that they just keep at their main building….so the technician couldn’t fixed it…

He didn’t fix the issue but marked the fix complete even though he had enough time to go get a ladder (he was slatted for a 2 hour window)

When we called to get someone to come down with a ladder, they said that they didn’t have anyone else that day and will have to follow up next week…and because the work order was marked complete it…they tasked out the technician to another location even tho he still was within our slotted time period.

This was the most inefficient and really unprofessional work order fix i have ever encountered.

1) why did the technician not have the correct equipment? Why don’t they ensure that all technicians have ladders?

2) why did a brand new house not have a functioning vent?

3) why mark the work order complete even though there was adequate time to retrieve a ladder and return?

4)if they built the hvac system in the house, and have it on record, why not have it on file that the house has 2 floors?

5) if they didn’t have it on file, then why did the scheduler not ask if there were two floors for the house or if there is a chance they would need a long ladder?

Recommendations:
Recommend your company reassess you evaluation of services needed that way you know exactly the items you need for repair.

Recommend updating or enhancing the training of your people to ensure schedulers ask specific questions to the customer which can then help the technician

Recommend having a system which marks house specifics (how many floors)

Your current model in conducting home repairs is inefficient and is aggravating to the customer.

We will also provide a review to the BBB in addition to this review

I honestly wish zero stars were an option. The technician who came out was professional, polite, and clearly knew what he was doing. He resolved the issue quickly and treated me with respect. My frustration is not with him but with the company’s billing practices.

I was charged an outrageous amount for less than ten minutes of work. The total bill was completely out of proportion to the service provided, with no transparency or justification. It feels like the company is taking advantage of customers who need urgent help.

Great technician, but I would never use Ampmor again because of their grossly unethical pricing.

Follow up:

Ampmor did follow up via phone today and offered numerous excuses for the exorbitant charge. They ultimately provided a partial refund, however, that does not change the fact that their lack of transparency and questionable business practices are unacceptable.

Had a brand new system installed this summer in my mom in law suite. Experienced an issue when temps got to around freezing. Called AmpMor to have them come and take a look. They were here literally the following day and went through the entire system to ensure it was good to go. Technician Rob Wills was pleasant and very professional. I’d highly recommend this company.

Outstanding support. Had a warranty issue with pinched ducting. Chad and James assessed the situation and determined that the pinch was due to a main duct being too low. Proper solution was to lift and reposition versus relocating ducts which they did. Solved the problem, many thanks.

Ampmor has been amazing to work with!! We can always count on them to show up on time, be professional, and always do a fantastic job! We cannot say enough good things about them and their crews!!

Our heat went out and Ampmor sent a repair person the same day. Chad was able to find the problem and fixed it quickly. Excellent service, excellent and knowledgeable repair person!!
Thank you!

Extremely professional! The work was done fast and the room looked like it wasn't touched. Very happy with the service.

Have had them out twice, once in the spring and again in December. Two different technicians. Both times under warranty. Both techs were professional and friendly. They were informative on describing what they were doing, the issue, findings, and repairs.
I was given a 1.5-2 hour window of when they would arrive, and received a call from the tech when en route. They even asked if there was a specific place I’d like them to park which I thought was great because some neighborhoods are annoying about where to park, or maybe you have a vehicle you don’t want blocked in.
Would definitely recommend this business to others.

Toni has been coming to our home since it was built 4 years ago. He is always polite, friendly and very helpful. I cannot say enough about the quality of service we have received from him and everyone from Ampmor.

Thank you!

Winter maintenance with James was a breeze. He arrived on time, was courteous, professional and got right to work. He was even so kind as to offer to swap out my air filters, but I didn’t have them at the time, so he checked the sizes for me to ensure input based the correct ones. Very appreciative.

Phil did a great job completing my scheduled maintenance. Explained step by step about everything. Also, since changing over to Ampmor Electric Corporation last year, their service and technicians are very professional.

On the coldest day of the year Ampmore was here the same day. Chad diagnosed the issue with the pump and ordered parts. Came back today and installed the defrost board and sensor. Heat pump is working normally again. I am very impressed with the polite professional service Chad Tisdale provided. Guy knows his stuff. Thank you for a warm house again.

You have a “goldmine” with Tony! He is extremely knowledgeable, professional, and excellent with his clients! He goes the extra to ensure everything is running well regardless of heat, rain, or snow.

Take care of him and treat him well. He’s DEFINATELY a keeper.

Our technician Travis was very thorough when performing our maintenance service. He was so helpful in explaining what he was seeing and doing in a way that I could easily understand which was very much appreciated. Highly recommend getting the maintenance service contract with Ampmor!

Ampmor Electric came highly recommended from several friends and family members, so when my furnace stopped working I gave them a call. They didn't disappoint. The HVAC Technician was very pleasant to work with and he had the system up and running again within 40 minutes. I was so pleased with the service, I purchased a maintenance contract with them.

Great service gret dependability

Very good at what they do

Chesapeake Heating & Cooling made scheduling easy and convenient. The technician arrived on time. The issue was resolved fast. Good experience overall.

Ceiling looks amazing, and the airflow is perfect!