Constraction reviews in Fairfax, Virginia

In the summer of 2021, I engaged North American Geothermal (NAG) to install a Geothermal System at my residence. The system was supposed to be completed within two weeks. NAG started its work in September 2021, but the system was not fully functional until September 2022 -- a year later. The primary reason for the delay was that the Loudoun County Health Department shut down NAG's drilling/grouting operation for failing to comply with the requirements of the County Code. Despite repeated requests by me and the County, NAG refused to comply with the County's drilling/grouting requirements. As a result, I had to hire another drilling company to correct and complete NAG's drilling/grouting work and I had to hire another geothermal company to complete NAG's installation work. I love the concept of geothermal energy, but I would not recommend NAG for the reasons stated above.

Great guy. Great service.

WORKERS WERE PRO,MPT, FRIENDLY, PROFICIENT AND COMMUNICATED WELL.

Excellent! Highly recommend

Five stars to Paul DeBoeck at North American Geo Thermal for taking the time to answer my many, many questions on the phone and by e-mail to help me determine whether geothermal was right for me under my particular circumstances. Paul was always super responsive and detailed in his replies. His price quote was comprehensive - no small detail was left out.Throughout my weeks of research and indecisiveness Paul followed up with me at very few and reasonable intervals - never hovering or using high-pressure tactics. In the end I went with an alternate HVAC solution that best matched my needs, but had I chosen geothermal, North American Geo Thermal would have been my number one choice. Paul, thanks for your courtesy and professionalism!

Will is a great Tech. Thanks!

Thanks north American Geo! I did an extensive renovation and thought rank incompetence was status quo for everything. North American geo were the only PROFESSIONALS i dealt with on a very long list. Not to mention the system is flawless and I couldn't be happier with heat and a/c at minimal energy costs!!! Highly recommend

Richard and his team at North American Geothermal are a top rate outfit whom I have recommended to my neighbors. They are the only group who have put together the entire process of converting a home to geothermal heating and cooling that I would trust to perform that task.

This company sold me an annual service contract and failed to deliver any service. I booked an appointment more than a month out and they canceled the day before. They requested to reschedule another month later. I told them I wanted to cancel my contract and get a refund, but the never called back.

I've tried several times to get a quote from them. I've filled out the form in their website, answered emails and talked to J. Paul DeBoeck on the phone to provide info. I still don't have a quote.

Overall very happy with North American GeoThermal. I acquired a home with a very extensive GeoThermal HVAC and hydronics system. The prior owners likely deferred maintenance or had sub-optimal maintenance on the units (they had used a different maintenance service than North American Geothermal); leaving the complex system in an unreliable state.

I was recommended North American Geothermal; and they were able to quickly address an urgent loss of cooling during the summer; and then trouble shoot a number of other minor issues over the following year. Ultimately; they rectified a number of "short cuts" that prior techs had taken (I spent hours with the techs to try to learn more about the system, and can attest to their competence for these complex machines).

Overall very happy with their service.

Richard, Brandon, and their entire team are extremely professional and were a pleasure to work with. They explained every step of the process and were very responsive to all of my questions. We absolutely love our geothermal system and highly recommend North American Geothermal to anyone looking to make the switch.

My heat stopped working 2 weeks ago, and after a $200 inspection, I was told the blower motor needed to be replaced. Then I was told they didn't have the part. I had to go without heat for over ten days. I called the company to question this, left a message, and then never called me back.
This company is unprofessional and they not prepared to fix these units. They were supposed to arrive at my house at noon today to install the new blower motor, and instead they showed up at 9am - which disrupted my work meeting. The cost was $199 for the inspection and $801 for the part and labor? Based on everything else, I'm wondering if they just make these numbers up. The technician did not wear shoe covers, so now my condo carpeting is covered in covid germs. I asked to see the broken blower motor, and the technician said it was already in the van - and yet I never saw or heard him leave?? So I asked him to text me a picture of it, which he never did. Completely unprofessional company.

On top of all of this, my heat is still not working. Apparently the blower motor works, but it is only blowing cold air. ABSOLUTELY TERRIBLE COMPANY. The manager said "The fact that you have no heat now is a completely unconnected issue to the blower motor. We will have to return to diagnose the new issue." I don't trust this company at all.

Very knowledgeable and helpful with our Geothermal HVAC system.

If you have (or are considering) a geothermal system, I highly recommend North American GeoThermal! When I first bought my home with a geothermal, I called around everyone in the Northern Virginia area and no other companies compare to North American Geothermal's professionalism, prices, and expertise.

Fast forward a few months and the heat of my newly purchased house went out in the middle of winter. I called North American GeoThermal and they sent Abigail, one of their technicians first thing the very next Morning. She was great! Abigail took the time to update me throughout her assessment of my system and made sure to answer all of my questions. The internal furnace was at the end of it's life and it was time to replace it. I got a call from the owner, Richard, that evening where he must've spent at least an hour on the phone with me explaining how GeoThermal systems work, what my options were in terms of replacement systems and providing me with all the information needed to make the best choice for my home.

Brandon and his team did a great job installing the new system. They were very thorough, on time and professional. Love my new geothermal system!

Grade = A+. Knowledgeable, thorough, professional, above-and-beyond attitude, friendly, …

North American GeoThermal recently installed two geothermal units in our family's home, and they did an outstanding job. I highly recommend this company for geothermal installation and service because they focus 100% on geothermal technology. They gave us an excellent deal, showed great attention to detail and completed the installation on schedule.

Mohammed was great at diagnosing the problem and expertly fixed the problem.

Great service and my questions were thoroughly answered.

Technician was on time, polite, attentive and keep the site clean.

The technician was very thorough and answered all of my questions.