HVAC reviews in Falls Church, Virginia

The technicians called before coming and one worked on the inside of the chimney while the other worked outside. They were polite, professional and courteous. They worked quickly and efficiently. I'd definitely have them back. They were having a special, so the price was good, too

In November I agreed with the salesman at my house to have one if their fireplaces installed. They did not show for the first install with no call or reason until the next day. Mind you I took the 1/2 day off.

On the second visit for an install they told us there is more work than they originally thought and it would cost a lot more money.

I notified them I was cancelling the entire install and wo it led like to receive the deposit I gave them in Nov. What did they do? They didnt respond to the email and then charged the other half as if they had installed it!

Absolute horrible customer service and i highly recommend you find another company as I will be doing after what looks like a visit to small claims court to get my money back.

We'd had a power surge and the AC stopped working. I called Cyprus Air early in the morning and they were able to send someone out the same day by early afternoon. They called to see if the tech could arrive an hour early, I agreed, and then I was provided a link to see the location of the tech. The tech was professional and prompt at finding the problem. He replaced it and then gave me additional info and advice on the current condition of our AC unit. I would definitely use Cyprus Air again and I would recommend them to friends and family.

The sales department tends to over promise and under deliver. Our installation was delayed a month beyond the original schedule. The installation itself was great and we are happy with the gas fireplace itself.

But customer support is very iffy. We got a maintenance/insurance contract as part of the purchase. We recently sold the house and tried to cancel the contract and it’s monthly payment. Despite repeated calls over several weeks, there has been no response.

I would like to add an addendum to my review. Today I received a call from the manger Indira at Cyprus Air. We have solved our issues satisfactorily. The person or persons responsible for all the difficult issues have been spoken to. I am assured this was the "perfect storm" of a situation. It shows that this company cares because I was contacted immediately after I posted this review. I would like to change my review to four stars. The fact that they cared enough to contact me and resolve all issues shows me a lot. I would use them again definitely.

Excellent Service. Appeared almost exact time on really hot day, diagnosed the problem very quickly and fixed the problem in a shot time. Thanks goodness all done and we had A,/C working. Sincerely appreciated service.. We have good relationship with the company since they installed new A/C and furnace 7 years ago.

Anyone I’ve ever spoken to about Cyprus Air has had a terrible experience, myself included. I go behind them and fix a lot of the gas log sets they’ve installed improperly and there are a lot and they do it wrong a different way every time. Just today my customer told me they set up and annual service plan for their unit which they’ve already paid for and have called several times but can’t seem to get a technician out for a general service that took about 20 minutes to do. If you have the option, go with anyone else to install a gas appliance but do not let Cyprus Air fool you with their gas fireplace service. The log set should never have gotten this coated in carbon, a 30” log set on a 24” burner…

Worst customer service have encountered. Made numerous requests for information - only to be ignored. They rescheduled my technician visit 4 times - and once finally scheduled - they no showed without a call or any follow up. Have since terminated my contract, and while they had no problem immediately asking for a down payment now telling me they only return funds on certain days during the month. Completely unprofessional. There are other places in area that value customers - these guys don't. Take your money elsewhere.

Rashad was very through, personable and helpful when explaining what he was doing during the call. He also patiently explained the options and I loved how everything was handled by him on the spot. I highly recommend him as a technician, and Cyprus as a company.

Technician was great! However, there was a problem with scheduling, they did not show in the day I had my appointment. Nicole, manager said she would not charge me the next 3 mths for my mthly fee. She did NOT honor her word and have called 6 times now, she will never come to the phone or return a cal. I am calling the BBB. Horrendous management which is too bad, because technicians are great.

2nd Update: On 12/6, I reached customer service who once again promised me that both charges would be refunded by 12/10 and I would stop being charged. As of 2 days (12/14) ago this had not occurred, so I reached out to Discover to dispute the charges. Discover is now handling it. Gas fireplace still works though.

Update: a few days after posting this review, on 11/22, Cyprus customer service did reach out to me and put me in contact with accounting. I was told that I would no longer be charged, and will be reimbursed by 11/26. Not only have I not been reimbursed, but I am looking at a pending $40 charge on my credit card for December, so I am in fact still being charged for my "free" year of maintenance. I am now downgrading this to 1 star due to the extra time I'll have to spend on the phone with customer service in a hopefully non-vain attempt to speak with accounting again.

Cyprus gets 2 stars because the gas fireplace they installed does in fact work, but dealing with them is an incredible hassle. There were multiple scheduling hiccups on their end that resulted in a monthlong exposed enclave in our back den where the fireplace should have been. They attempted to rectify the situation by giving us a free year of maintenance (see attached email). I then made a note on my calendar well in advance of the start of that free year to check my bank statement to see if Cyprus was going to charge me anyway, and lo and behold they did. I have now called their customer support 4 times over the past 2 weeks (including an email earlier this week to the salesperson at the Falls Church store who I worked with) to speak with billing and accounting, and was informed each time that they were unavailable. The first three times I left a message and requested to be called back 'urgently' but never heard from anyone. The last time was 10 minutes ago and decided that instead of asking to be called back, that this is all unprofessional enough that I would just forewarn future customers about these issues. I will continue to call customer service out of sheer morbid curiosity to see how many times it takes to get my (eventual) $480 back.

I have to say when I knew something was wrong with my furnace I immediately started to think I was going to get sucked into spending a future since I know nothing about heating or air except I definitely need it. From the moment I started speaking with the Cyprus staff I started to calm down. Their dispatcher communicated everything I needed to know about the visit and who would be coming to look at the furnace. When the technician, Levi, got to my home he was very polite and informative. He explained everything and I didn't think I was being taken advantage of. Fortunately, the fix was nothing that would break the bank. He never seemed rushed to leave and wanted to make sure that everything functioned for an extended period of time. He also wrote down things that potentially could go wrong and the associated cost based off the model and age of my furnace, but never said I "needed or had" to do something. He honestly just wanted to make sure I understood more about my furnace than just the fact I needed it to heat my house. I would recommend using Cyprus to anyone.

Chris of Cyprus Air arrived on time to inspect and service our fireplace. Chris was very polite, clearly explained what he would do, and went to work. Fireplace works fine now, is cleaned up and looks great too. Chris explained the billing policy and left me with signed receipts and an invitation to call for him for future service. I got exactly what I was expecting.
I should also mention that setting up an appointment to fit my schedule was not a problem at all for Cyprus Air.

The technician did a good cleaning, found a sticky switch, recommended replacing with a remote control, did so and showed me how to use it. Tested everything and all worked. In all he could not have been in my house more than 40 minutes? The bill was over $900. Some of that is a service plan good for a year. But still $900 for 45? minutes work seems high! The Technician cleaned up after himself and was very nice.

Although I know cash flow is a problem for small businesses, refusing to talk to a customer about an issue unless they pay the $400 service charge is not very considerate. Gladly one of their competitors was able to fix my issue over the phone without the “service fee”.

Pleasantly surprised with ease of making appointment for service and the technician actually arrived in timeframe provided. Great improvement from prior years in which only 1 star was given. Please keep up this level of customer service. The technician was very thorough and also provided instructions for lighting the pilot if it should go out.

Markus was an excellent front-line representative for my HVAC needs. He was very responsive and despite an extremely overbooked schedule, he took time to accommodate our needs. He is very thorough and we would highly recommend his and your service to others. The installers, Tomas, Will, and their crew were efficient and demonstrated how to care for our new system. Cyprus was a pleasure to work with!

I had a salesman come last weekend and sold me a new gas fireplace system. I paid in full to have it installed but was told I needed a site visit to check everything out. 3 times this week the site visit scheduled was a no show. No call, no explanation. I had to call each time and ask what was up. I have not heard from a supervisor or anyone that cares about customer service. They have my money, I have no expectation for a new fireplace. I will be requesting a refund from my credit card company. I should have read the reviews of this company.

I cannot seem to get any assistance for the faulty unit that I purchased from Cyprus Air. My service contract has also gone to waste, as Chris, Rhonda, and Nicole have not provided any assistance or updates for restoring my malfunctioning unit from the past few months. To make things worse, they’ve gone totally dark once I requested to cancel my service contract.

Scheduled an appointment online to have my gas fireplace serviced in Herndon. Took off work the day of my appointment to wait for the technician to arrive. When no one showed up, I called to find out when someone would be at my house. The lady I spoke to was very rude and put me on hold for several minutes. When she got back to me, she acted like she didn’t know who I was and was rude again. Then she told me no one was coming out and it would be a week before she had an opening. I told her never mind. I will never do business with this company.

Salesman was on time, professional, and prepared for the sale. Scheduling was a nightmare. The first time they wanted to give me a window of 0900-3:00, which I told them was inadequate for planning. They finally gave me a two hour window 1:00-3:00, which never came to fruition. When I called customer service at 3:15, I explained to the woman, that I was assured when I made this appointment the technician would be on time and within the window they set, and would give a 30 minute call ahead. She thought I was scheduled for an inspection, no an installation, no big deal. She then proceed to tell me the technician was done with his last job and was on his way. I told her it was unacceptable, late, okay this is the DC area, traffic is horrible, we all know this, but no call from anyone. She said she would need to reschedule, which was again unacceptable. The technician showed up at 3:38, (spoke with him through the ring) which I told him I was not home and the appointment was cancelled. I would not recommend this company to anyone! If they would have called me and told me he was running late I would have made plans to have my daughter picked up and waited, regardless of how late he was. Say what you mean and mean what you say. Ill take my 5K and spend it with a company who values my time as much as they value theirs.