HVAC reviews in Falls Church, Virginia

I’ve used Richards for seasonal maintenance and repair of my home’s HVAC system. Richards has arrived on schedule for every appointment, explained what they were doing and what they found, and completed service and repairs quickly.

I have had complete HVAC system installations and years of checkups, maintenance, and repairs from this company. Great technician staff. We think the technician, Ever, does a great job. And a shout out to Theresa in the office.

Got my HVAC replaced with these guys. Lower quote than other contractors, with better equipment in the proposal. Super professional. Showed up when they said they would, laid down clothes to protect my floors, cleaned up afterwards.

We are very happy with Richard’s quick response and solid troubleshooting of our furnace issue. Parts came in quickly and the technician Herbert was very knowledgeable and competent.

The tech was great. There was an issue with arrival time: it was supposed to be 12-4, but the tech arrived early and we were not informed so I was unavailable due to an appointment. In the future please let us know in advance so we can rearrange our schedules.

We contacted Richards this morning after my husband found water dripping from the condensation line. They were able to fit us in the same day in the afternoon. The technician was thorough and explained everything he found. Price was very reasonable. I would recommend them highly.

Richards technician did an outstanding job assessing the condition of our furnace. Jorge was thorough, efficient and transparent about its condition. Repairs recommended were very reasonable for a 12 year old furnace.

George came today to service our HVAC system. He was very professional thorough. We have been satisfied customers for more than 30 years with Richard’s because of technicians like George!

Richard’s heating and air was always prompt and thorough. Very fair estimates! Workers were polite and made sure not to damage the floors in our house. I highly recommend them for your HVAC needs

To be fair, the tech was prompt and polite, and seemed competent. When I set the appointment I I said I though thte issue was the igniter, but admitted I know nothing about furnaces. The tech came out, agreed it was the igniter, but because he didn't have an igniter (a pretty standard one as it turns out) he wanted me to wait overnight with no heat. Instead I found the part at the Home Depot a mile from my house and installed it myself. It took about 20 minutes. When I called to cancel the follow-up visit the office got snippy with me.

Richards HVAC has been our HVAC company for decades. We trust the company and its representatives for their honesty, professionalism, and technical skills. In recent years, their HVAC Technician Ever Castro, who is an excellent Richards HVAC rep, has been our go-to rep. Ever is a stellar company representative, who we rely on for maintenance of our two HVAC systems and advisory support. We look forward to continuing to work with Richards HVAC and Evers in the future.

They are absolutely terrible.
I scheduled a service call for the HVAC system they installed about a year ago because I was having heating issues. I was told upfront that the service call would be $130 and that after diagnosing the problem, they would provide a quote before doing any work.

To my surprise, I received a bill for $220. When I asked why, they claimed they charge an additional $90 just to look at the thermostat. I have never heard of anything so unreasonable — charging $90 simply to glance at a thermostat?

I reluctantly paid the bill, but it has now been two weeks and I still haven’t received my receipt, despite multiple follow‑up calls. This company is dishonest and unprofessional. Stay far away from them.

The initial estimate was very prompt (next day) for our HVAC and water heater installation. However, there is a disconnect with the estimators and the installation team with regards to scheduling the actual service. I found this part of the process to be the most frustrating experience where I called on 3 separate occasions asking for a callback to confirm the appointment date and arrival of the equipment and never heard back. Bear in mind, I understand HVAC companies are booked solid during the summer months, but a 20 second call is warranted while struggling without AC for almost a week with two young children.

Once I did confirm the day before, the day of the installation went relatively smooth with both the water heater and HVAC system installed. However, our water dispenser no longer worked as a result of the new water heater tank. The install team tried to troubleshoot and we mutually agreed that it would be best to explore deducting the cost of the dispenser issue, and they indicated the sales team would follow up. After getting the issue fixed by my appliance repair guy, who confirmed it was sediment from the new water heater that clogged the refrigerator, there was no follow up by Richards to revise the invoice to deduct the appliance repair, except to collect the full amount. After speaking with the Richards I was told the owner would follow up. That was over a week ago. Today, I called again and was directed to the owners voice mail, which is understandable for a Saturday.

Long story short, the customer service is incredibly lacking and for a first time customer it doesn't appear they want to retain my business. Rating 2 stars due to this because I am still awaiting a resolution to the invoice issue and the lack of follow up after reaching out multiple times. I would be amenable to revising my review if I get a resolution but I feel the number of stars is fair given the quality of the service paired with the interactions with the installation team.

Update: My initial 2 star review has been revised. Spoke with the owner who was very apologetic and understanding. Everything outside of customer service was great and reasonably priced. Leaving 4 stars

The gas company had shut off my gas to do work on the lines in the street. When the repair was done, the Washington Gas plumber came in to turn my heat back on. He couldn't get it to come on and said there was something wrong with my system. Richard's tech, Herbert, took 5 minutes to diagnose that the system was fine and only needed to be reset. He was fast, knowledgeable and even turned on the pilot on my fireplaces.

Richards did a check up on the system they installed for us this spring. Knowledgeable technician went through all the components and briefed me on the results, and how to change the filter and humifier pad. Good communication from the office on our appointment also. Thanks.

Great experience with Richard’s - fast and responsive with heating issues this winter. Old system that has stopped working twice - called and able to get same day service. Both times service tech had heating back and working within a matter of hours. Appreciate the reliable, fast service from knowledgeable staff.

Richard's Heating & Air Conditioning installed a new AprilAire 700M Fan-Powered Evaporative Humidifier to replace my Carrier Humidifier that stop working. The installation team did an outstanding job as I have experience many times when Richard's has installed new HVAC equipment into my home. I highly recommend Richard's Heaing & Air Conditioning for anyone looking for a HVAC service provider in Northern Virginia.

Fast, good, and they didn’t try to upsell me on anything I didn’t need. They came out to my house within 2hrs of calling them. Diagnosed the problem, fixed it, and then didn’t overcharge me. I suggest you go with them instead of any big name HVAC.

I have been with Richards for years. They always provide excellent service. Today we had a new HVAC system installed. The installers were professional and friendly, and got the job done quickly. I highly recommend this company.

I receive consistently excellent service from my regular technician Henry when he comes for my regularly scheduled maintenance check. He spent time explaining details of my aging furnace to me so that I can know when/if I need to call for further servicing or replacement. I have complete confidence in him and his recommendations.

Excellent experience. We had a broken furnace on one of the coldest days of winter 2026, and they provided prompt, professional service when we really needed it. Communication was clear throughout, they arrived on time, and got the system back up and running quickly. Highly recommended.