HVAC reviews in Hampton, Virginia

Derick and his technicians are great! They are our go to HVAC company for our community. They are professional, knowledgeable, and prompt. I would give 10 stars if I could!

I'm writing this review at 1200 AM because my AC unit is keeping me up. Been that way for over a week. Whatever you do, do NOT use this company. They have been out to my house twice with no resolution. He never calls you back. You have to hunt him down. I expressed the urgency with no response. Says he'll do something and doesn't follow through. He could care less. He's good at telling you what he's going to do, but never does it. Doesn't keep you updated. Use ANY other company but this one. Just awful. Maybe they will respond to this review better than my phone calls and texts. RUN!!! How they are still in business, I will never know.

Best sewer system techs around, in and out service done in a hour! Know exactly what to do to fix stuff! Professional and down to earth, easy to understand and talk to! Look no furthur they definitely take care of you! Thank you i just bought a house and you have my business for years to come!

I have called numerous times to schedule after the job being assigned to RHC by my home warranty company. They are completely unresponsive to both me and the company. The phone is a personal phone which no one ever answers and you can leave a message which will just go unanswered, Completely unprofessional. Call someone else!

Can you give 0 stars? I placed a claim through First American on Saturday, April 29th. I left Reliance a voicemail the same day but assumed they didn't answer calls over the weekend, which is understandable. I followed up first thing Monday morning and talked to a gentleman who said he would put us on the schedule for Tuesday, May 2nd and that someone would call us the night before and give us a 3-hour window, and then would call us on Tuesday when they were an hour out. Awesome, sounds good to me.

It is now noon on Tuesday, May 2nd and I have yet to hear from anyone. No call on Monday evening to give us a 3-hour window. No call today. Not a single call. I have called 5 or 6 times today and spoken to a woman who is absolutely the least helpful person on the planet. She can't tell me when I'm on the schedule or even if I'm on the schedule. She tells me she can't contact the techs. Then she tells me she can. Another hour passes with nothing so I call back. She says "I emailed the tech". You emailed him? Do you think he's answering emails while he's installing a compressor somewhere? Seriously. Cut to the chase, someone has been sitting at home all day because we have no clue when or if someone will show up today. Not to mention it was 85 yesterday and 80 today with no AC.

This is just plain ridiculous. I am a real estate agent and be rest assured I will never, ever, ever recommend Reliance to anyone. In fact, I am going to call the regional director for First American and let them know of this issue as well. If this is the level of service that Reliance intends to provide, hopefully First American will pull them from their list of vendors.

I can’t say enough about John and Daniel. I had a gas leak under my home and these guys worked in the cold and rain to fix my gas line. It took a couple days for the inspector to finally come out and each day John and Daniel came by just to make sure everything was good to go before the inspection. They were courteous, professional, and most of all they KNOW THEIR JOB !! These guys are the best. I would give them 6 stars if I could. I’m gonna get them to replace the other gas lines soon. Thanks again!

Excellent service! They are honest and professional. They quickly assessed the problem and fixed it right away. Two other companies said I needed a whole new unit but they were able to fix it and save me thousands.

Hands down the best service and employees! My AC unit went in 2021 I do have a home warranty but was not aware I had a fee for service. Reliance worked with me until I had the payment and installed my new AC unit. Fast forward a month later no fault of Reliance I got a defective motor. Called and a technician was here the next day diagnosed the issue and went and got the part. Reliance deserves 5 star rating and if I could give more stars I sure would! Thank you again for the urgency

I had two other companies come out and said I needed a new unit. A friend suggested that I call RHC and I’m so glad I did. They were courteous, professional, and most importantly honest. They didn’t try to sell my a new unit and instead were able to save it. They literally saved me a thousand dollars because I thought I needed a new unit. I’m a forever customer!

We got this company through our home warranty.
Mr. Justin came to our house this morning to fix the AC. He is so professional and informative. Now our AC works like a charm. We are very happy with the service. Definitely recommend this company to our freidns if they need AC services.

Robert with Reliance Home Comfort was a 2nd opinion I requested through my warranty company. The 1st local company plumber did not resolve the issue, and did not want to remove the toilet. He partly turned the toilet on its side and took a picture of what he stated was a gasket permanently adhered to the bottom. This guy said I would need to remove it because he could possibly break the ceremic commode, and his company would not pay for it, so he didn't even attempt to do so. Needless to say, the issue was unresolved. Robert was very professional and friendly. He investigated the issue, and removed the commode. It was a plastic coupling attached to the commode, and Robert removed it with a pair of groove pliers in a matter of minutes; he installed the wax ring and the job was done. What a difference a professional, who is willing to work, can accomplish. Job well done! Thank you so much for listening and making a happy customer.

Unfortunately this is the second time I’ve been referred to this company and the second time that they have failed to help at all. I get the feeling this company is overwhelmed but it would be nice to at least receive a phone call, get an update, or at least be scheduled. I reached out a number of times by phone and text to try to get an update only to receive a text that someone would call to schedule me. That was 36 hours ago and of course no one has called. And now it is day three before the weekend. I’m still not even scheduled.

My last call for this company was for a heavy leak from the ceiling and this second one is for an AC outage during 90+° heat. Last time it took them over a week to call me back but of course by then another contractor came. They just don’t have the time to care and have no sense of urgency. I cannot recommend this company when time is of the essence, or even if you expect to have someone to communicate with.

Never answers their phone or is able to give me a solid answer to fix a problem I have had for over three months with my HVAC unit that they have been assigned to service. Between Reliance and my home warranty I would not recommend working with this company unless you want to get the run around or not a solid answer.

10 years! It’s probably been ten years since I’ve made a dedicated effort to leave a review for a contractor. That means a lot to me. I work in one of the toughest customer service industries around and understand the difficulties in delivering a quality product while backing it up with great customer service. So when I say I was more than surprised by the quality of craftsmanship, technical expertise and dedicated customer service... please don’t underestimate that statement from me and know that this team exceeded all expectations.
In a world of 100 google search results per page I realize it’s difficult to separate the “good” from the “bad” with any search, and even more difficult when looking for affordable quality service that you can’t provide yourself. I had the fortune of being referred to this company and while they may not be on the top of the list in the search results they were absolutely TOP in performance for me.
I was challenged with a “lemon” packaged heat pump that continuously was providing issues for my young family. Mr. Valentine with RHC came to my home for the first time on a weekend during our Christmas party and provided an emergency fix to ensure our children and friends would be warm. Over the next year I continued to have various problems with my unit and out of no other reason than thinking a “closer vicinity” company could provide quicker service for these emergency calls I dealt with 3 different local HVAC companies. After realizing I was getting nowhere with a solution but everywhere with cost I decided to reach out to Mr. Valentine again with some advice on my problem. Not only was he super responsive, taking evening calls and consulting with me at the house, he provided a quick and professional solution at a much better cost than every contractor before.
Long story short, I decided to replace this troubled unit and convert to a gas pack unit. RHC was not only essential in this planning and cost analysis, they delivered on all levels after. From every level of technician to manager, I’ve been pleasanty satisified with their level of expertise and professionalism. I highly recommend their services and look forward to working with them with more projects in the near future.

Wow, we cannot say enough good things about this company. It is so refreshing to know that there is a reliable company that provides excellent customer service, top notch work with capable and nice people being doing the work. We live out of state and have a house in Hampton Roads and have issues too often. Each and every time we have called Derrick, he has been there for us. He is honest and very knowledgeable and will do the very best work. Call them, you will not regret it!

Honestly the best company in the area. I have an older house and over the years have had numerous plumbing issues. I had multiple companies here that said they fixed the issue and never actually did. However, reliance fixed the problem in a timely manner and I wasn’t left with a empty wallet when they left. I would recommend them to anyone looking for good quality professional work!

This company is so unreliable, unprofessional and just all together amateurs when it comes to customer service. I scheduled to have them come out and tune up my two AC units and was told a time frame(10-3pm) they didn’t show until after 5pm and by that time I had to leave because I waited all day ; rescheduled for the next day, which no one showed up or called to acknowledge the reason as to why they are late and I’m just over it. WOULD NOT RECOMMEND!!

Horrible! This company's communication is Horrible, I had to call every week to check on the status of my hvac installation and still no update after 3 weeks. The lady that answers the phone makes excuse as to why there is no answer as to the installation. Was referred by my warranty company and I will never deal with this company and I will blast them every where I can until they do better!

I had a wonderful experience with Reliant! The staff kept me posted when I needed a new part, & was very professional in behavior & appearance. I especially appreciated the owner giving a call to make sure things played out to my satisfaction. They explained things well & I have air!!!!

Derek runs an excellent business. We met three years ago while we were renting a property. Our property manager had Derek come by and he went above and beyond to not only diagnose the problem, but he fixed it and walked me through what was wrong and explained it to me in a way I would understand.

While waiting for the system to get started, Derek explained his roots and his upbringing and how he started his company from start and now he teaches HVAC classes and runs a very successful HVAC company in Hampton Roads.

Since then, I knew this would be my go to company. We now currently own a home and whenever we have a question or issue, he is our go-to. He’s been able to walk us through a problem or two via text in an effort to save is the charge and him the visit... and when it requires a visit, he, or one of his employees arrives usually within 24 hours and has the problem fixed and taken care of. He’ll follow up a day or two later just to see how things are, and they’re always fine.

When something is wrong with the air, I know it’s going to be taken care of and I’m thankful for having Reliance Home Comfort to look after our HVAC. No need to call anyone else. You won’t be disappointed.

I recently had a hot water heater replaced by Derick from Reliance Home Comfort. I am satisfied with his work.
He explained what was required to bring the system set up to code, provided options, and provided thorough explanations. I appreciate his service, and would definitely hire Reliance for future repairs.