HVAC reviews in Hampton, Virginia

Reliance Home Comfort is amazing, a breath of fresh air in a time when companies often put profits over people. I didn't have heat in my house and I was sick. That was not a pleasant combination. From the start, I was impressed with April, the young lady who answered the phone. She listened, was patient, expressed empathy, and ensured she had all the correct information for the technician. My technician, Mr. Valentine, communicated every step, kept me informed, and explained my options. He was ON TIME, professional, thorough, and clean. He solved the problem quickly and cost-efficiently. I'm truly appreciative. Nothing beats a skilled technician combined with outstanding service.

I recently had my air conditioner repaired by Reliance Home Comfort, and I couldn’t be more satisfied with the service. From the moment I texted Derek (he was referred) to inquire about issues I was having, his customer service was exceptional. Derek was friendly, knowledgeable, and accommodated my schedule without any hassle.

Derek and his trainee arrived promptly and was very professional. They quickly diagnosed the issue and explained it to me in simple terms, which I really appreciated. The repair was done efficiently, and Derek ensured everything was working perfectly before leaving.

What impressed me the most was his attention to detail and commitment to customer satisfaction. They even took the time to offer tips on how to maintain my air conditioner to avoid future issues. The pricing was transparent and fair, with no hidden costs.

Overall, Reliance provided outstanding service from start to finish. I highly recommend them to anyone in need of air conditioner repair. They are reliable, professional, and truly care about their customers.

I have mixed feelings about Reliance Home Comfort/Valentine Construction & Investing. I originally used them to replace the inducer motor in my heating unit in January. They were very professional and easy to work with. The motor had to be ordered so we had to wait a few days. The work was completed and we paid a reasonable fee.

In April, when the weather got warm, we realized the AC was not working. Infact, nothing was working, heat or AC. I called the company (3/31) and left a message. I called again, 4/1, the receptionist, April, said she had my message and would refer to Derrick. I called again on 4/2, April advised, my message had been relayed. She would pursue it again.

After three tries, I called another company. That company came within a couple of days. It was not the original problem, but the thermostat that needed to be replaced. The work was completed.

It is 4/17 and I still have not heard from Reliance Home Comfort/Valentine Construction & Investing. It is one thing to complete a job initially, but when it is anticipated that the customer may have a repeat issue and the company does not respond, that's an entirely different issue. One that does not promote confidence. Not at all even good customer care.

Awesome place! Very knowledgeable!

Great store. Great service. Employees friendly and helpful.

Great customer service

Dave and Ron are the best!

Great service great equipment!

Great guys always helpful and good communication

Definitely the place I come to when I need anything hvac.....customer service excellent

A very good supply house. Customer service is very good always enjoy coming here.

Superior is one of the best supply house in Hampton Roads. Go Dave and team

Best Of the Best! Mr. David and anyone he trains holds Superior standard. Thanks for Pembroke branch.

Exceptional!!!! Dave and Ron are definately a cut above the rest. Not only because of Daves field experience but also his customer service skills. Wish he would come work for me!

Great honest family run business!!

Good family owned business polite and well mannered

What I had to work for that 100 bucks was NOT conparable to the service you gave me.
If anyone ever asks for recommendations I will go out of my way to tell them NOT to call you. Thanks for nothing. You could have more up front and listened more attentatively.

They work was done fine. The problem I had was the pricing. They charged me almost $80 for a $25 thermostat. Their mark up the equipment is outrageous.

We've used Mayberry for decades. They are a swell family-owned small business that is affordable and friendly. They will fix older AC units, too, and not try to convince you that you need to buy a new AC system.

They did such a great job, came in and fixed up this jumbled mess someone else tried to fix. It took them about an hour or so and they worked very carefully. Really nice people, I will recommend them to my friends and family.

Very responsive to my needs