HVAC reviews in Hampton, Virginia

This company was sent to me via American Home Shield. I was skeptical because I have not had good luck the the warranty company but A/C plus inc was on time and professional. The problem was diagnosed and fixed in the same visit. I would use them again.

This is the second time I have used this company thanks to American home shield. Every time he has serviced my A/C it’s quick and he gets the job done! Never had any issues!! Thanks again!

Tommy Garner, tried to sell me the new unit after 2 visits of charging my leaking A/C freon $197.00 per visit. I called A/C Plus they give a quote for replacing A/C coil and got it done in two days. My unit had been run the last 5 years and still going... Thanks for save me a lot of $$$$

This company was assigned by American Home Shield to fix our AC. Nguyen was responsive and flexible about scheduling. He fixed the problem and showed me how to address the issue in the future.

This is the worst a/c company I ever have. They never fix anything but they want to take the service fee. Please take them out your vender data base. If home shield recommends them object them. Use. I wish I shot them down

He was on time , he educated me on information regarding my system, he solved my problem he was quick and clean and most importantly he saved me money and time, what a blessing!! the young man was so nice and professional, you better believe that if anything else ever happens to my system this company will be my number one choice…

There is a question on this review asking what services did A/C Plus (Nguyen) perform. Well he performed NONE! He looked and asked for water. Stated that he remembered the property from 3 yrs ago, he didn't address the problem then either. Told me that he would contact Home Sheild and give me a call back. Haven't heard a word. Per Home Sheild he refuses to come back to the property! This company shouldn't be open. He does not know what he is doing and needs his license revoked!

Not sure why AHS is using this company but the communication between this company and AHS is non existent. He still has not sent them the invoice from when he fixed my unit 25 days ago. The unit has stopped cooling again and now AHS needs the 1st invoice so they can see what was the problem the first time. I’m starting to wonder if I should switch warranty companies all together. Because I’m sure AHS knows about these complaints.

Nguyen was professional and knowledgeable. He showed me what the problem was and educated me on how the air flow in my home works. I appreciate when the technician takes the time to not just fix the problem but show me the what and how.

If I could leave a zero, I would. We started having problems with our AC Saturday. Called American Home Shield, who then picked A/C Plus. We were told the technician would call us with an appointment day and time. No one ever called, so we called them. After calling several times, the guy finally picked up and said he didn't know when he could come and would call us back. After 3+ hours, he called and said he could come Tuesday. He came out, changed the compasiter in less than 10 minutes and said you're good. The next day, our A/C started acting up again. So we called the guy again to tell him it was still not working. He said he couldn't do anything. We would have to call AHS back to get him to come out. So that is what we did. He couldn't come until today (Friday). He was at our house for literally 5 minutes, hooked something up to the outside unit, said the unit was blowing at 56° and had no clue why it is 80° in our house. Said our unit is working just fine. And left. Now we have to wait for him to put in his "diagnosis" so we can get AHS to assign another company. I DO NOT RECOMMEND THIS COMPANY AT ALL. Worst communication and service I have ever experienced. I could have done the same thing watching a YouTube video. Pretty sure that is where he learned his "skills".

Quick dispatch and good work on my older unit. Nguyen was friendly and diagnosed the problem right the first time. Price was extremely fair. Would use him again, no hesitation.

Took our money and told our warranty company he completed the job. He came out to diagnose and give an estimate on how much it would cost but never came back. Kept telling us the part was on back order. Once we found out he completed the order with the company without fixing our AC, we tried calling him and he wouldn’t answer. The only time he did answer, once he found out who it was he hung up. He will steal your money and not complete the job. He will lie about completing jobs to warranty companies. BEWARE!!!!

The heat went out in our home. So we used our home warranty, which has been a nightmare honestly. We were apprehensive and expecting the worse. The gentleman who came was extremely knowledgeable and kind and we were given a time frame of 12 to 4. He was here at 12pm sharp! He had us up and going within 20 mins. Thank you so much and thank you for having a wonderful employee!

Cool air restored swiftly; technician's expertise was impressive and reassuring.

I was sent to this company via American Home Shield. They were very quick to come out and inspect the unit. That is where the reliability ended. It was nothing but back and forth with Nguyen as he is the only person working there. I understand he is very busy and this is a busy time of the year (May) but emptying the mailbox so a message can be left would have been nice. He continually says he will call back but never does. He refused to explain the bill to me as far as why I was being charged for 3 times the amount of refrigerant needed. Then midway through our dealings informed me I would need to be reassigned to a new contractor. I have never left a google review but this has me HOT!

After placing a service request through my home warranty company, it took about a week for anyone to actually come out to complete the service request. Once the technician, Nguyen came out, he looked at my central air AC unit for my home and said, there’s nothing wrong with it, we’re just experiencing a heat wave right now so the AC can’t keep up.” I’ve been in my home 8 years now, and it’s never been an issue until now so something is wrong. My guess is it’s low on Freon and he didn’t want to take the time or money to completely fill the ac with Freon. I think he put just enough Freon in the AC so it would get by the 30 day recall period. Huge mistake on my part for not having him show me he actually checked the Freon and showing me levels are in the correct zone. It’s still 80 degrees in my house and the current temp outside is only 83. Don’t use this company!!! Rip off and a scam!

Scheduling the appointment was easy, and the technician arrived right on time. He showed great attention to detail while inspecting the HVAC unit. The repair was completed efficiently and without complications. Everything is now working perfectly. I would definitely recommend this service.

A friend suggested this company, and I'm thrilled with the results. Their team arrived right on time and efficiently tackled the installation of our new heating system. They were professional, friendly, and left no mess behind. With everything working perfectly, our home is now cozy and warm, just in time for the chilly months ahead.

Sweating in the sweltering heat, I called for a quick A/C tune-up. The technician arrived promptly, diving right into the job with precision and care. Within about 45 minutes, my air conditioning was humming smoothly again. Their attention to detail and friendly demeanor were truly impressive. I’m relieved to have a reliable team I can count on to keep things cool. Highly recommended!

The best HVAC Company in Tidewater.

Professional and on time. Great family run business! Highly recommended.