HVAC reviews in Hampton, Virginia

It was a very good experience working with Amazing Comfort. They were prompt in responding to our needs and their customer service representative was pleasant in her communication and ensured a technician was on site within hours. The technician was extremely knowledgeable and took the time to explain what the issue was and how he was going to resolve it. I will be recommending Amazing Comfort to my family and friends.

I really appreciate how amazing comfort stood by the work to ensure it was too satisfaction. Thank you Dave and Fred for the prompt responses and repairs to the HVAC system.

I recently had a great experience with Amazing Comfort (assigned to me by my home warranty company). Fred, the technician, was incredibly courteous, knowledgeable, and efficient. I had a lot of questions, and he took the time to answer every single one without making me feel rushed. That alone deserves 5 stars as I have worked with other companies that rush you and seem annoyed when you ask questions. He quickly assessed the issue with my AC and replaced the faulty switch, getting it back up and running in no time.

The only downside was the wait time as it took 5 business days to get the service appointment. That's a long time to go without AC in the summer in my opinion (1st world problem). However, once they arrived, the quality of service more than made up for the delay.

Overall, I'm very satisfied and would definitely use Amazing Comfort again in the future. With my AC unit nearing the end of its life, I know I’ll be needing them again soon! Thank you Fred!

Technician Was very knowledgeable with the current condition of the heater and diagnosed it very quickly as well as changed out the blower motor in an efficient time.

I had previously used a different service for the same intermittent issue which was obviously not resolved. Amazing comforts technician (I believe his name was Fred, I apologize if mistaken) took the time to provide clarity on the issue, handled all my questions and objections professionally and provided suggestions for better future upkeep, while addressing the core of my intermittent malfunction and was visibility thorough throughout the entire process to ensure proper functionality. I rarely write reviews because I often have had negative experiences from half-@ssed technicians and usually end up doing the work myself, but I wanted to express my appreciation to his dedication to quality service and share to help others find the same experience. Thank again!

Louie was very professional and knowledgeable. First time using this company and it will be my go to from here on out. From the service call, a call 30 minutes prior to arriving, and professionalism was truly worth every star received.

The technician was very knowledgeable. He fixed my issue fairly quickly. Inform me of what exactly happened.

Service technician was a pleasant reminder of what truly good customer service means and looks like. Also a great reflection of the organization to which he is employed!

Quick response, immediate follow up, Professional replacement. I had a 30yr old system that was on its last leg till it was replaced. My home feels amazing. Thank uuuuu

James the technician was not only on time, he was professional but friendly, curious, on time, and was able to explain to me exactly what my problem was.

The tech was very professional, courteous and knowledgeable. He found the issue in a timely manner and got our heat going in no time!

Great service!! I couldn’t be more grateful for their help! Carlton was our tech and he did an amazing job with our repair!

The details of the service are in the name; “Amazing Comfort.” My experience was “amazing” and the tech …think his name was James?… young guy…anyway, he was patient, knowledgeable, experienced…and of course professional, he also entertained my questions and I had many. Thank you!

Unprofessional service. Arrived late and refused to fix ductwork due to a cat running from under the house. Seemed like they just wanted to get out of working because they didn’t want to crawl under the house. When told the unit was under the house they let out a long sigh. When asked to look at the emergency heat located on the outdoor unit not under the house he did not look into it and left just instead. Cancelled service after my 60 mom went under the house herself and fixed the ductwork in ten minutes herself.

Tech came by only to tell me that my A/C unit was inadequate for my house. It was adequate for my house for 32 years and now it is not cooling. It is still broke not inadequate. It is freezing up severely and I’m sitting here with windows open wondering what to do next. Your technician also said that American Home Shield will not replace my unit as long as he can keep replacing parts. I was told that he can install a new unit as an upgrade and it will only cost me about $9000 out of pocket. I have yet to hear from him

Amazing Comfort, technician Fred, was amazing as the name states. Truly appreciate the thoroughness that he took with both units. Awesome company and technicians. 100% recommend for doing the job right and not cutting corners!

Great people. Timely, knowledgeable, friendly. Fred was great! He also explained the system so I could understand. Will be keeping thus group if people coming back for all our HVAC needs.

Fred was great! Professional and speedy assessment. Just waiting on my home warranty company to do their part so the service can be completed.

Used Amazing comfort with my warranty company AHS. James was prompt and fixed the heating issue. Great Job!

I originally gave this company a 5 star review, but since then, have figured out how poorly the "repair" was made. I had a refrigerant leak on my suction line and the technician repaired it and recharged with refrigerant. It's not been hot enough to run the AC until now and now the compressor won't stay on. I figured it was just the age of the system, so I reached out to other companies for estimates on a new system. This highly rated company (5 stars on google) giving me an estimate hooked their gauges up and found my system was charged TWICE what the system was designed for by Carlton from Amazing Comfort and blew my compressor. They even said I should call Amazing Comfort and ask for my money back. Yes, I could call AHS up and have Amazing Comfort come back out which was David's suggestion, but at this point, I don't have any trust in their technicians, and if there are any non-coverages, I'd be responsible for that even though they're the reason for my compressor being shot. I know they didn't hook up gauges after the repair and just put refrigerant in. David even said they put the systems factory amount of refrigerant and don't monitor pressure. Picture below are the pressures taken by the other company....this is for a 2.5 ton unit. Severely overcharged as this tech put it. I don't expect any compensation, and I'm sure the company will respond to this with non-sense, but I felt like I had to write this review to let others know my experience. There's a reason this company has 2/5 stars and multiple complaints on BBB.

Fred has completed several repairs at my home, and he is consistently professional, polite, and informative. He takes great care in his work, and his attention to detail truly shows. Fred is a valuable asset to the Amazon Comfort team.