HVAC reviews in Hampton, Virginia

Great service, they had my heat up and running in no time!

Good company, workers took their time and did a good job.Used this company for over 20 years

I'm very impressed with the owner of this company. He is extremely concerned that his men have the highest certification and do quality work!

They are very professional and do great work. Gave a good price for an estimate and stayed to that price. Would recommend to anyone.

They replaced our heat and air unit today. They were prompt professional polite and did an all around great job. Very pleased!

Great company to work with! I have had the pleasure to work with Kerri many times and what a great technician - very polite, professional and compassionate about customer needs.

Support continues without interruption over many years. Very reliable HVAC.

Jarell came and did our AC tune up. He was on time, very professional and did a complete, wonderful job. He was very mindful of reclosing the gates so the dog would not escape. Thank you!

Zach and Max took care of my AC issue quickly and diligently. Very nice guys and professional. I will call on Platinum again!

Locally own businesses are the best! They really work with their customers to keep their homes cool in summer and warm in winter! You will not be disappointed. I've used them for 20 years!

Very professional. Got a quote from Home Depot and price was ridiculous! Platinum came in and saved the day! Beto was an outstanding installer. I would highly recommend for new installs!

You will love the Plantinum team, install, service, and repair. This is my 2nd home with hiring them to install an AC new units from Platinum and I will refer, recommrmd and reassure you they are awesome to partner with.

Our AC went out on Saturday. I called them on Saturday night just after 10pm. The call was answered. I wasn't expecting anyone to show up until Monday. The repairman called Sunday morning and showed up Sunday afternoon. He diagnosed the problem, advised me of problem and cost prior to making any repairs. He had the part on the truck and made necessary repairs.

Great experience working with PlatinumAir500. They were on time both days and kept me informed. Kudos to Peyton for letting me know that I didn’t actually need an outdoor unit and that it was a mistake on his part. Saved me almost $5G’s. I love honesty and integrity. I highly recommend PlatinumAir500 for any of your HVAC needs. They are now my go-to HVAC folks!

I was pleased that Platinum Heating & Air 500 was able to come and check our system so quickly, diagnose the problem and install a new unit within a 4 day period. This was during a heat wave. We are completely happy and comfortable.

We have used this company for at least twenty years
We had an appt for a furnace maintenance approx two weeks ago. Our thermostat needed replacing but the amt was almost $300 and we said we couldn't afford that. He said until we had one that worked he couldn't look at the furnace. We then told him we would call when we had one. At no time did he say they would come out if they didn't do the installation. So we found the one like it thru a supply company for $65 plus tax and shipping. My husband put it in and it works just fine. We called today (40 Oct) to set up an appt and they said they wouldn't come. So, I guess loyalty gets you no where in this society. We are on a fixed income and can't understand why they couldn't take that into consideration. Found another company who is coming out next week. I wouldnt recommend based on the nasty reply from Charles.

Courteous and honest. After identifying that my system was nearing its end they sent a tech to talk about replacement. They identified that my ducting system was in need of replacement they provided me recommendations and a way forward. Although they no longer replace or install ductwork there was no push to sell me a new system, instead I was given helpful advice and honesty. Would recommend them just for that fact.

Please do not use!!!!!! Terrible

i have had a maintenance agreement for about 9 months. Back in January they performed the first annual maintenance. after the service rep was finished i asked if he checked the downstairs unit as i did not think it was allowing the two zones to operate properly. he stated"it is working fine. after i discussed further he said it may be and it may not be?
the second serviced the same rep came and supposedly serviced the units. soon thereafter i turned on the AC for the upstairs and the air outlet temperature was 4 degrees lower than the input temperature. when the service person was there he took somewhere between 3-5 minutes to check 2 upstairs units.the only work it appears he did was to clean the coils in the outside unit. the invoice said the charge was $258 for apparently only cleaning the outside coils. i fired them.
i had another company come to fix the unit.
This is what they found:
1. The unit cooling was 2 degrees. 4 lbs of refrigerant was required
2. There was a piece of insulation against the cooling coil blocking air flow.
3. The condensate traps were clogged
4. Schrader valve loose

Step 3
i had the control panel that controls the two zones replaced. it never operated as designed so i had another company come in to find out why. Platinum Quality Air never programmed the thermostat for the sunroom so it never turned on the air to the sunroom. in addition because the thermostat would not control the valve the heat was constantly on in the sunroom when the system was on in the main house. i spent $1000 and the system noever operated properly. they never checked out the operation of the system to assure proper operation. sloppy work and cost me hundreds in heating the sunroom for the winter.

We have been customers since 2016 and have bought 2 systems with them for 2 different homes. However, we will never use them again for any service!!!
We were to supposed to have our system serviced on January 18th, but Karen called to reschedule due to the tech having Covid. new appointment scheduled for Thursday, 1/27. Well, this past weekend when it was 28 degrees outside, we woke up to no heat. We immediately called to ask for a tech to come out. Two hours later, Karen called to say she had nobody to send and would have to get back with me the next day.
After going back and forth with her, reminding her of the missed appointment and that we are "Gold" members, she stated she had only worked there a year and was not sure about our history with the company. Not sure how her time with the company is relevant to our situation, but she said would call back in a few minutes but NEVER called back. My husband called the answering service an hour later and left his information and still no call back. Monday rolls around and still NO call from Karen or anyone else, for that matter. Instead we had to hire a different company to come and fix the thermostat.
Thursday rolls around and guess what?!?! The tech was a NO show for our scheduled appointment to service our system. Karen is completely worthless. It seems the company has went down hill with the departure of Peyton and Josh. There is absolutely no customer loyalty or appreciation here, so don't waste your money with them!

Platinum heating and air is a fantastic company. Zach and Peyton were fantastic technicians. They came out and fixed my AC the same day I called. They were on time, professional, and very knowledgeable. Don’t call anyone else. They rock.

A+++, Excellent Contractor, Owner & staff are incredible! Stuck with me through a multi-year historic renovation. They were very flexible and worked through some difficult existing conditions (100+ year old house in historic district). Installed rigid duct & new system in tight cavities. Satisfied challenging inspection requirements and even bought an new machine to exceed requirements for inspection. Best contractor I used out of 10 different trades! BTW Payne (Carrier) system working great!!