HVAC reviews in Lorton, Virginia

AirPlus installed a new HVAC system last summer. Very pleased with the price and quality of work. Recently, we had them address a concern with the system (not caused by their workmanship) and they quickly came out to troubleshoot and repair (under warranty). Highly recommend the AirPlus team!

Absolute scam. Buyer beware.

They do not charge by the hour but by the part plus a service fee. Their parts are marked up more than 3x. They charged $1100 for the same toilet that costs $200 at Lowe's. To replace 5 water shutoff knobs under the sinks they charged nearly $2000. For 5 hours of work they charged the equivalent of nearly $2000 per hour.

Do yourself a favor and buy the parts yourself, find a plumber that works on an honest hourly rate and avoid this place like the plague.

The plumbers themselves were kind and got the job done professionally, but professionalism should be the minimum, not a premium.

I'll be filing a report with the state for price gouging.

Kiyan and his assistant, Milton, were both wonderful. They were punctual. Getting the job done effectively. 2 great gentlemen. Excellent service. From a scale from 1 to 10, I give them a 10 plus.

Thank you for your company excellent service.

Mrs. Spinner

10/25/24
As always, AirPlus rules! Christian came to evaluate my electrical setup. He was so knowledgeable, friendly and patiently answered all my questions. Completely satisfied!

01/04/24
Kyle to the rescue!! Hooray! Thanks, Airplus, for the quick response to my leaking humidifier.. Kyle is great, ALWAYS explains what he's doing and gives me a complete and honest assessment. Resting easier!
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I have been using this company for 6 years and have always had incredible 5-star service from their employees. Each service person has been knowledgable, respectful of property, polite and efficient. That was certainly true of Mark today.

Communication with the company is good and their receptionists very polite. Up until my most recent maintenance, I have always had a visit as scheduled. However, my latest appointment had to be rescheduled twice, with one being on the day of service which was rather inconvenient. I understand emergencies arise but perhaps the company should consider allotting more time between appointments or leave room for emergencies. They should also improve their recorded messaging which doesn't work well.

Mark (the technician) was very professional and thorough. Also, the phone staff help me out in re-scheduling the appointment.
As a result, I signed up for the annual protection plan. I would recommend AirPlus to anyone.

The technician was methodical, clean and informative at the end of the service visit. Delightful service tech and loved his easy going, unhurried manner. Really appreciated his “download” with pictures on the iPad of each component he checked out. He also offered advice on protecting my AC unit during the winter.

The technician Edwin was very thorough and explained everything he was doing. He was very polite and answered all of our questions. We continue to be pleased with all the services AirPlus provides.
This was our maintenance for the winter. John was very thorough too. We continue to be pleased with the people and quality.

Extremely thorough in service and with semi-annual inspection. Diarre and Daniel both exceeded my expectations with their follow-up and follow through. Diarre provided the longest and most thorough inspection we have ever had! Daniel worked diligently to provide us with several options to make our home more comfortable in severe heat/cold conditions. He even brought out his manager, Bill to double check and provide additional options. More than anything, I greatly appreciated their honesty!! I will certainly continue my membership with AirPlus.

Robert was my technician today (17 May 24) and he did an outstanding job. He arrived within the specified timeframe and was very courteous. Technically, he was very thorough and knowledgeable in servicing my generator He politely answered all my questions and was pleasant to talk with. I am very satisfied with AirPlus service.

I've used Air Plus for many years and have always been happy with the service provided by their technicians. This time was no different. The tech this time was Michael Ford, new to me but not to the company. Mike was courteous and friendly and after a few pleasantries, he got right to work. I like this industriousness! Mike checked my two systems top to bottom, cleaned as needed, changed filters as needed and verified the refrigerant and pressure levels. I had a few questions and concerns and Mike answered them fully and in a manner understandable to me. In the end, everything checked out fine which is good for my peace of mind. Thanks Air Plus and thank you, Michael Ford.

David was both friendly and competent. He explained the whole process of checking our generator and gave us a heads up when he was about to shut off the power so we wouldn't be surprised by the short power outage. Very satisfied with the service.

AirPlus's AC service is top notch. I received a text with the technician's picture and qualifications before he arrived. Alexander was very professional and respectful. He arrived on time, was knowledgeable and very courteous. He fixed my system and did not try to upsell. This was my first time using this company and I am very pleased.

I would never use Air Plus for electrical work. Their prices are outrageous. My garbage disposal didn't work. The plumber told me it was electrical. The electrician quoted me a price between $200 if only replacing the switch plus $900 if they had to do something w/ the circuit. So $1,100 to possibly fix a $500 garbage disposal that was installed last year. The light switch/garbage disposal switch you can get for 85 cents to $15 at Home Depot. The guy left his shoe covers in the car, so I let him use mine. He also said it was $425 per hour is their labor rate :-O.

He was there less than an hour, replaced the switch, said the wire to the garbage disposal was loose and he tightened it, and the bill was $1,100. I asked if he could give a discount like we had talked about. He had to call his boss. Which sounded like he was on commission the way they talked, telling his boss, he sold me such and such. He had told me he had to do the circuit and that was a fixed cost on his work pad to check a box. They only had certain boxes to check for the work, and this would fall under that.

I don't know what another electrician would charge. I had an appt w/ one last Friday with another company, but they stood me up and never showed.

To me, this was $100 worth of work. Being generous, $200 to $250. But $958 after the discount is way way way too much for the work I saw done. I would recommend looking elsewhere. I used Air Plus because M.E. Flow didn't do electrical work and recommended I call them.

Excellent work today by the AirPlus team. I was concerned about reaching my water shut-offs--getting past the humidifier parts--but my questions were answered, and I was pleased to learn that when I have my humidifier and a/c serviced by AirPlus (I signed up for this), their techs can turn the front/back hose bibs on and off. A small thing, but important.

The company was fantastic about informing us when they were on their way and provide you with a real-time map of the technician driving to the appointment. The electrician, Tommy, was great! We have done business with this company for a while now, and I will say, they have definitely changed for the better and I hope they continue to be successful with his new team they have brought on board. I would highly recommend them as they are top notch, provide solid customer service, thanks, Dana, and pay attention to all the details.

Amazing! Great customer service - tech was on time; I received a text with his picture and qualifications before he arrived so we felt safe having him in our home.

The tech - Kyle - was super professional and respectful. Fixed our A/C issue and did not upsell/overcharge. Highly recommend.

I have had AirPlus replace both systems in my house. They have always been very communicative and transparent during the consulting and install process. During my latest install Jamie (the sales tech) was very communicative and was happy to answer any questions I had, even after hours. They offered me a range of options and there was no pressure at any point in the process. The install was scheduled quickly and Carlos and the team did a great job with the install, and I have been cool and happy since.

AirPlus performed plumbing work at our home on Nov 1. They needed to cut through the ceiling of the downstairs bathroom to reach the plumbing problem above it. In doing the repair, they installed a P-trap that hangs too low to easily re-do the ceiling. Also, they took the cut out section of dry wall instead of leaving it. The plumber assured me before he left that the P-trap was fine and that I would not have any issues getting the ceiling back up.
However, I had a contractor out yesterday to do the dry wall and he was not able to create a flat, smooth ceiling due to the P-trap. Due to how Air Plus did this work, I had a much larger than expected bill from the drywall contractor and the ceiling was not able to be resorted perfectly. I attempted to call and discuss this with management. I was told at 10am someone would call me back, but no one did. I tried to call again at 4pm but was told all managers had already left for the day. Hence the public review since no one was interested in speaking with me directly.

The two technicians that came out to install my generator are awesome!!!’ They were so kind and professional, and explained everything that they’d be doing step by step. I really appreciated that. They didn’t just install it leave either. They tested it multiple times and showed me that process as well. Robert Medrano and Marlon Rivas, thank you both so much!!!!!!

The service tech (Daniel) that came out to our house to perform our estimate was timely and courteous. He was very thorough and explained what he was looking for and his thoughts on how he felt our situation might impact the work we were considering. He was very helpful and knowledgeable, and was accommodating of our work schedule. No notes!

Went with AirPlus for their HVAC maintenance plan two years ago and have been very happy with their annual maintenance. Had our first “emergency” call today. Kyle was here within a few hours, quickly diagnosed and fixed the problem. He was very professional and friendly. Very happy we went with AirPlus.