HVAC reviews in Lorton, Virginia

Always professional on time and their techs are very knowledgeable and friendly

Great experience with Fresh Air Services. Sunny, the technician, was great to work with.

Worst place ever. They don’t care about the people they just wanna take your money

I recently had the pleasure of working with Fresh Air Services for some HVAC issues in my home, and I can’t recommend them highly enough. From the moment I contacted them, their customer service was exceptional. The team was responsive, friendly, and made scheduling a breeze.

The professionalism displayed by the technicians, especially Behzad and Bashir, was impressive. They took the time to listen to my concerns and provided an honest diagnosis of the problems. Their expertise shone through as they efficiently addressed the issues without unnecessary upselling.

Behzad and Bashir truly went above and beyond, focusing on ensuring I understood the repairs and maintenance needed. Their commitment to customer satisfaction was evident throughout the process.

If you’re looking for a reliable HVAC company that prioritizes quality service and integrity, Fresh Air Services is the way to go. Thank you, Behzad and Bashir, for making this experience so positive!

Sunny was extremely professional and helpful. He diagnosed the issue right away and had our heat working quickly. You could tell he was very knowledgeable about the heating and cooling system and made great recommendations for saving on our heating and cooling bill. I would highly recommend this company.

This team is great. Behzad spent extra time to walk through the installation with me and make sure everything was up and running. Very much recommend.

Fresh Air Services was brought in by my home warranty company when my AC went down during a heat wave. They told me the problem can be fixed, but due to the age of the system, it will keep causing issues. They gave me a great price on a new install, thousands below what I've been quoted by other companies. The install took place just a day later and so far everything works great. Everyone there was courteous, responsive and helpful. Thank you!

DO NOT HIRE THESE PEOPLE. The lack of communication was beyond frustrating (for example, the guy who was supposed to fix it didn't tell me or my fiancé that he was going on vacation until he came back). He couldn't be bothered to actually get a brand-name, legit part for the heat pump. Instead, he installed an after-market one that the repair guys from the second company informed us was notorious for being terrible, and that in fact they've had to replace with better ones time and again. As a direct consequence of their delaying and poor communication skills, our system had to run on emergency heat for several more days. Our energy bill was over $400 because of this!!! If they want to make this right with us, we want at least part of that bill reimbursed to us (and not with a credit or any such nonsense). AVOID AT ALL COSTS!!!!

We recently bought a new house and needed to replace the old 1989 furnace. We chose Fresh Air through our home warranty, but it was a huge mistake. Here’s why:

No Heat for 4 Weeks: Our furnace replacement, expected to take 1-2 days, has stretched into 4 weeks and is still unresolved.

Poor Communication: Fresh Air’s poor communication between their front office and technicians caused significant delays, as the front office failed to clearly inform technicians about job details, leading many to arrive expecting to service the furnace rather than install a new one, and technicians frequently lacked necessary parts due to this miscommunication, resulting in additional days of downtime.

Technician No-Shows: Technicians failed to show up or "called out" at least 5 times during the process, further delaying the installation.

Subpar Work: Some technicians did such poor work that later technicians had to file reports against them for improper installation.

Recommendation: Avoid using Fresh Air for furnace replacements due to their unreliable service, frequent no-shows, and delays.

I’ve been using Fresh Air Services for 3 or so years to date. After having worked a total of 9 years in administrative roles in the HVAC industry, I can confidently say that I trust Fresh Air Services (I know what to look for from the Customer Service aspect to the parts ordering aspect and a tiny bit of the technical side of things).

My technician, Sunny, is knowledgeable and very professional and pleasant. He doesn’t mind answering my questions and the quality of his work is excellent! The office staff too have been pleasant and nice to work with.

They have been servicing my 20+ year old system the past couple of years until it finally gave in and the compressor seized. I just had them install a new outdoor A/C condenser and an indoor evaporator coil, and I am extremely pleased with the workmanship.

I highly recommend this company and will be a continued patron for years to come.

Thanks Fresh Air Services!

Mr. Mustafa was very professional and did a wonderful job checking our system and explaining steps to keep it working well.

Professional, Responsive, Honest - quickly and efficiently resolved my furnace issue before the imminent winter storm

I would give them a zero if it was available! They are liars, cons-scammers! Technician told me that my unit needed to be replaced and not worth fixing , but he had to tell my warranty company that it can be fixed because he didn’t want to answer the questions the warranty company would ask him. He Stated that the warranty company wouldn’t replace it! My warranty called Fresh Air while on the phone with me. Fresh Air said it was only two options and the Warranty Rep said it is another option for replacement if your tech write up the report and honestly answer the questions. The Fresh Air Rep hung up the phone and wouldn’t answer calls from my Warranty company! This morning a Fresh Rep called and said my claim was denied and tried to sell me a $10,000. I called my Warranty company and fresh had not even submitted the claim. When the Warranty company called fresh Air, then they called to report! The are liars and cons!
Make sure your security cameras are on you will definitely need it! I am so happy my security captured everything!

Fresh Air Service, Lorton, VA did an excellent job installing my HVAC systems. Mr. Mustafa. Mr. Bazaz, Mr. Shafi and Mr. Aziz they all are expert in the HVAC field. I appreciate their service.

Quick and painless hvac replacement by the team. Our unit was over 20 years old and the compressor and air handling unit were both not working because our home was not cooling at all. We had different companies come in but went with Fresh Air Services because they gave us a better quote with a better unit.

The team came in and switched out the entire system in a few hours and I did not even need to lift a finger. Super genuine people and amazing work!

Behzad was excellent. On time and very professional service. Highly recommended.

We had an American Home Shield warranty, and they made us go through Fresh Air when we had to replace our HVAC system. After Fresh Air installed the new system, our heat still wasn't working. They came back out and said they'd installed it incorrectly but they'd fixed it.

The heat worked, and everything was fine for a few months, until it was time to turn on the A/C. It didn't work. We have had them come out several times, and it still isn't working. In between each time, weeks go by, and we have to keep calling and reminding them that our A/C still doesn't work. They've concluded that this was the result of another installation issue, but they keep saying they'll come and not showing up, and then when we push back, they say they'll be out in a few days. Evidently we're just supposed to stay home 24/7 or leave our door unlocked all the time in case they happen to show up.

I ultimately blame American Home Shield for this disaster because our contract is through them, but Fresh Air Services has the most unreliable, incompetent people I've ever worked with. We've canceled our AHS contract and decided that if we ever want to have working A/C, we will need to pay a much better local HVAC company to come undo whatever Fresh Air did and fix it. Avoid American Home Shield and Fresh Air Services like the plague.

Fresh Air Services just completed one of my yearly maintenance services (Shafi) the technician was Great! Service performed quickly, efficiently and walked me through everything he checked. They also installed my entire new HVAC system. I would highly recommend using Fresh Air for all your HVAC needs, especially New Systems!

Had great experience with this Company, Samim was a Very knowledgeable and experienced technician

The manager told me I was out of luck and needed to wait two weeks for a part that’s in stock at home depo trying to sell me a new unit. Worst place don’t waste your time

Very happy with our service! We typically have a tough time with the companies our warranty assigns us but this was a nice surprise. Behzad showed up to diagnose the problem and was able to replace the parts needed on the spot. Thank you Fresh Air!!