HVAC reviews in Midlothian, Virginia

Scheduling, communication, and the technician were all excellent. The only reason not a 5 star review is because the price was very high.

To say I was happy is an understatement He came to my home within the hour of me calling and provided top notch service. Micah is one of a kind . He took his time and and explained where my money would be going as well and spoke very well to the benifits of having the membership. His personable skills made him very easy to talk to. He’s the type tech you want to keep around if your going to use this company ask for him you won’t be disappointed:)

They said I had a bad thermostat again (the system is less than three years old and they installed) and replaced it under warranty again but told me not to turn the system on until the next day(would be Saturday weekend hours)turned it on Sunday instead as no one home......nothing. I bought the maintenance plan that day and he installed a overpriced filter in the crawlspace (50.00 on amazon...119.00 one hour). They told me if the thermostat went bad again they would need to run new thermostat wires cause I didn't have a common but it was fixed . You would think that when they bid the job and then installed the system they would have replaced the wires with correct for the new system. Maybe they even broke the tiny wires putting all the thermostat s in. Quoted me 1300.00 to wall fish or 1800.00 to run a Bluetooth set up. Talk to a manager with no help . Waited 2 days for the owner to respond...nothing. after 1 day had James river air come out they sent someone out free he put in a Bluetooth thermostat for 675.00 almost a third. Asked what they charge for that airfilter...70.00. A reasonable mark up. One hour charged me 407.00 for a maintenance plan airfilter and your system is fixed but don't turn it till tomorrow. And then wanted to charge me another 1800.00.
JAMES RIVER charge 875 for a maintenance plan and Bluetooth system and told me I can use it now. One hour canceled my maintenance plan that I just bought and refunded 167.40 (I just paid 239.40 for it) that leaves me paying 240 for a airfilter. If I didn't buy the maintenance plan and paid the regular rates I would have paid 218.00 (airfilter and coming out charge.

First snow day of the winter season and the heating went out. After calling several companies who informed me that their trucks were not running today due to the weather, I contacted One Hour and was told they could have someone out between 12-4. Micah called less than 30 minutes later and was at my home less than an hour after my call. Micah was very pleasant and respectful and informed me every step of the way and even showed me exactly what the problem was. He was very informative and explained everything to my understanding. I really appreciate the service from the company and from Micah. I will definitely continue my services with One Hour and definitely recommend their services.

Micah was the technician that came out to my home and for starters, he had great communication and overall customer service which is sometimes lacking. He was very pleasant, honest and thorough. It was rolled all into a very professional service visit. I would use them again because of his good representation of the company.

Very Professional and Knowledgeable. Very courteous and highly caring professionals whom want to ensure that the customers are taken care of 🙂👍. I wish I could give 5 stars 🌟 plus.

Mark was an awesome technician! He took time to explain everything to us, gave us time to ask questions, and presented options for making our system more efficient and affordable. We will always request Mark!

Wish I could give a negative rating. We had this company come to our home using Five Star Richmond. The technician was here for a little over an hour and determined a capacitor and a thermostat were needed. He was not able to provide an estimate for the cost but figured it couldn't be but so expensive. Well when he finished we were given a bill for almost $1200. And the thermostat he installed was a different brand than was on the invoice. We called and complained and we were hung up on. They refused to remove the cheap thermostat and replace it with the expensive one on their invoice. So now we have no choice but to take them to court for selling and installing the incorrect thermostat. Do not use this company, they are crooks.

Disappointed. A/C went out had another company give me a price on replacing my system, called and made and appointment to get estimate on Five star doing the work. Two days later in the middle of my 11-2 appointment window I get a call saying they would not be able to make the appointment do to other customers without a/c, I explained that I was also a customer without a/c and was told well we can’t make it.

Mark Z, our technician came out to diagnose and fix an unusual problem. His knowledge and attention to detail is amazing. He truly went above and beyond in helping us get our heat right during the coldest weather of the year. 5+ service. Thank you!

Our HVAC went out and it was one of the hottest days this year, so I really needed someone to come by quickly. These guys were very nice and has some over to my house in less than two hours after my call. The service man was very nice. He came up to look at my system for about 20 mins or so, and changed out a fuse in the blower motor (but didn’t really determine the root cause of the fuse blower). Charged me $200 for the service call and fuse and then called it a day. The next morning I woke up and the fuse blew again. This time I called HVAC guy who walked me through the change the fuse myself, and then he came over and discovered a number of other things that One Hour technician either didn’t see, or did not address with me.

I called with an emergency situation and Robyn was very understanding and helped to ensure I was scheduled as soon as possible. She also continued to check in with me throughout the process. RJ was very patient when he was out to diagnosis the problem with my furnace and ensured he answered all my questions before departing. Elliot and Christian were out the next morning and were very efficient and cognizant of my home and tight schedule. They worked well together and I was comfortable having them in my home. Thank you to this team!

Wiring and installation of patio ceiling fan. Prompt, courteous, service all around. Technician on time, friendly, good communication skills, as well as knowledgeable.

We had a great experience with One Hour. With the initial evaluation, they lived up to their name. RJ was at our house in an hour. We needed to replace the upstairs furnace, and had that scheduled within a week. We also decided to replace the downstairs furnace and AC units because they were the same age as the faulty one. The technicians were thoroughly professional, punctual, and polite. They worked quickly and got everything back in good-as-new order. I will not hesitate to call them for future needs.

Extremely satisfied with One Hour Heating and and A/C technician Gerald Williams. He was on time for a maintenance inspection, very knowledgeable and efficient work skills. Explained everything in great details with pictures on issues with my a/c units that needed immediate attention and future issues needed to keep units in operational cooling condition. No salesman picth.
A very courteous tech with valuable advice
Thank you Gerald

This is for Matthew Olsen he was the technician that came out to me and my fiancés home yesterday evening he was very knowledgeable and patient very helpful he went above and beyond to help get us what we needed he was with us for several hours I feel very confident in using this company for all of our hvac needs and will definitely refer other friends and family to this company

When we encountered an issue with our HVAC system and weren’t sure what the problem was, we reached out to One Hour for help. Matt arrived and took the time to thoroughly explain the situation and provide clear recommendations. His expertise and ability to communicate made it much easier for us to understand our options. We were very impressed by Matt's professionalism and the overall dedication of the company to assist us. We highly recommend One Hour and Matt, and we look forward to working with them again in the future.

Matt Olson came out and worked on my unit. He did a very good job. Very intelligent. Knows a lot about what he's doing. He talked me to a lot of things that he was doing. I really really like that cuz I learned a lot today from Matt and he did not leave until he can make sure I had air in my house. If you want anybody to come and do do your air conditioning ask for Matt Olson? He's very good

Micah, knows his customer, felt comfortable with him and he knew my personality. Very respectful and knowledgeable. Explained well and gave me options. Perhaps this Fall, I will be able to go with some upgrades.

Prompt action and job was taken care of in less than 24 hrs. He helped me with Tesla charger

Alex was super professional he explained step by step in detail how the project was going to go and he even wrote me a estimate. I appreciate his time and effort. I would have went with Ben Franklin but the price was out of my budget